I purchased the DH XD New Haven Harbor Oak 12mm flooring on 1/2/21. Along with the flooring purchase, we bought as recommended the Underlayment 6 mil Poly Sheeting and the Bella Platinum Underlayment. The flooring in starting to delaminate and curl up at all the joints. Called customer service, sent photos and answered all their questions in which I received case number 00140824. This case pretty much ended there, only to have no help on the matter. Made several phone calls, only to be placed on hold for excessive amounts of time, then only to be disconnected. Several emails sent requesting a follow up only to be ignored. The last phone call was placed today, before writing this review only to be told they would escalate to a supervisor. The agent returned to the line to tell me once again that management was in a meeting, and they would call me back. I won't hold my breath! Do not waist your money on their products. I am forced after only 2 years to purchase a new floor and you can be assured it will not be any of their products.
LL Flooring Reviews
LL Flooring Inc. Case#00140824
I purchased the DH XD New Haven Harbor Oak 12mm flooring on 1/2/21. Along with the flooring purchase, we bought as recommended the Underlayment 6 mil Poly Sheeting and the Bella Platinum Underlayment. The flooring in starting to delaminate and curl up at all the joints. Called customer service, sent photos and answered all their questions in which I received case number 00140824. This case pretty much ended there, only to have no help on the matter. Made several phone calls, only to be placed on hold for excessive amounts of time, then only to be disconnected. Several emails sent requesting a follow up only to be ignored. The last phone call was placed today, before writing this review only to be told they would escalate to a supervisor. The agent returned to the line to tell me once again that management was in a meeting, and they would call me back. I won't hold my breath! Do not waist your money on their products. I am forced after only 2 years to purchase a new floor and you can be assured it will not be any of their products.