We purchased a sectional at Living Spaces, we were talked into the extended warranty called care plan. this is suppose to cover everything and almost anything . After just a month of using the Furniture my husband and I noticed the cushions upon which we are seated are not springing back. I had to go out of town and when I returned I noticed the cushion, which had not been sat in was still indented. This had started causing back pain for both of us so we thought we'd better call, perhaps they could replace the cushions and that might work. When we called we were transferred to someone else. Then they told us no one could talk to us until the following Monday. Monday we called back. The store told us to call care plan number. we called the number on the warranty and they told us to call the store. At that point we did not budg. We told them we were told to call them. So someone else got on the phone and said " We do not service your area". Oh my gosh why were we sold the warranty if they don't service us. The person said they would have to contact a 3rd party repairman and have him call us... Another week goes by Someone did come out about 10 days later. looked at the problem, took pictures and said they would probably replace the cushions and have to restuff the back cushions. mind you, we are not the least bit overweight and only the 2 of us has used this Furniture for maybe 2 months. Since then, we have not received a call from anyone. we have had to call them.. Then we called today and now they are saying they don't have a claim. We just want our money back at this point so we can get something to sit on
I would like to warn one and all of the unscrupulous business practices experienced recently at Living Spaces in Millbrae. Bought a recliner 4-27-2017. Paid with Credit Card and cash. We were told that it would be available at the Millbrae store in two days. (coming from Fremont). Went to pick it up 5 days after purchase. We were told, Oh sorry the item you bought is out of stock! How come no one called us? They couldn't answer that. Tried to bait and switch us to a more expensive item! $400 more and they could have it here on two days! Really?
Demanded a refund and got my credit card refund a day later. Still waiting for a refund check! I was told I would have it in a week. I called the Customer Service line. I was told refund checks are only cut on Wednesday. You missed it I guess??? I was assure that it would be sent out this week. I will update when and if I get it.
I wish I had investigated this place a bit more...This company deserves to go out of business!
In January of 2013 my sisters and I purchased a recliner chair from Living Spaces in Irvine Cailifornia for my 87 year old dad for Christmas. After 3 years the fabric literally started falling off the chair. I contacted Living Spaces only to be told there is nothing they can do about it and that it's normal wear and tear. I then spoke with Jackie Serrata the manager of Guest Services and again got the same response. I've since then emailed her pictures of the chair and called back numerous times to speak with her but only to leave messages and she has yet to call me back. Living Spaces sells faulty, low quality products and refuses to stand behind their products. Furniture should last more then 3 years. Especially when you pay $526 for a chair. I think that is a responsible expectation. I am thinking of filling a small claims law suit. Gary
Bought a bed set. Less than 10 mounts, the Mattress went bad. Plus the supporting box makes a bad noisy everything we move. Even cannot go to bathroom at night since will make my wife awake every time. Call Living Spaces . They ask me to pay $99 to send someone to inspect the box. The box worth $99 itself. The inspection charge is non refundable even after exchange. I talk to Maneger and they have to attention to help us. This is stupid. The return or exchange policy is unbelievable. I am going to take this to small claim court even coast me More. I would never buy from them and ask everyone to do this same. Worst experience I ever had . Such a shame. Will post on all sites soon. This is not this first times
I bought a leather sofa from Living Spaces in 2012. I come to find out that what was sold to me as leather is actually “bonded leather”. They conveniently left that detail out at the time of purchase.
After three years it is pealing all over. I called Living Spaces and they referred me to the warranty company. I also purchased an extended warranty for 5 years. Well this is not covered under the extended warranty. The warranty company said that this is a manufacturing defect. I have spoken to several people at Living Spaces. No one wants to take responsibility for the horribly manufactured sofa.
I feel that I was mislead both with the product – not being real leather and the warranty. Neither was explained at the time of purchase. I also was not given a copy of the warranty just a receipt of purchase.
In fact, the sales person never even sent my information to the warranty company- I had to follow up to register all of the information myself when I was inquiring about the coverage.
Apparently, there has been an onslaught of these issues with their “bonded leather” products. They are very aware of the product being faulty. In fact here is a quote from the guest services manager’s supervisor “We sell you the best product for the price”. Implying that because I received a good price I should have known that it wasn’t a good product.
I have never had this issue with any other furniture in the past. I have exhausted my options.
Rocker recliner purchased started ripping and tearing after the 2nd week we had it. Purchased extended service contract and contacted them about our issue. Was referred back to store and then told that our particular chair fabric was not covered and we should contact the service company. Contacted them again and they said we were outside the 10 day claim submission period. None of these issues (the fabric or the 10 day claim period), were ever disclosed on any documentation we received. We are now left with a 6 month old chair that has ripped and cracked arms, destroyed beyond repair and no one will take responsibility.
Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully
I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous!!! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively!!! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out
Living Spaces Furniture Reviews
We purchased a sectional at Living Spaces, we were talked into the extended warranty called care plan. this is suppose to cover everything and almost anything . After just a month of using the Furniture my husband and I noticed the cushions upon which we are seated are not springing back. I had to go out of town and when I returned I noticed the cushion, which had not been sat in was still indented. This had started causing back pain for both of us so we thought we'd better call, perhaps they could replace the cushions and that might work. When we called we were transferred to someone else. Then they told us no one could talk to us until the following Monday. Monday we called back. The store told us to call care plan number. we called the number on the warranty and they told us to call the store. At that point we did not budg. We told them we were told to call them. So someone else got on the phone and said " We do not service your area". Oh my gosh why were we sold the warranty if they don't service us. The person said they would have to contact a 3rd party repairman and have him call us... Another week goes by Someone did come out about 10 days later. looked at the problem, took pictures and said they would probably replace the cushions and have to restuff the back cushions. mind you, we are not the least bit overweight and only the 2 of us has used this Furniture for maybe 2 months. Since then, we have not received a call from anyone. we have had to call them.. Then we called today and now they are saying they don't have a claim. We just want our money back at this point so we can get something to sit on
I would like to warn one and all of the unscrupulous business practices experienced recently at Living Spaces in Millbrae. Bought a recliner 4-27-2017. Paid with Credit Card and cash. We were told that it would be available at the Millbrae store in two days. (coming from Fremont). Went to pick it up 5 days after purchase. We were told, Oh sorry the item you bought is out of stock! How come no one called us? They couldn't answer that. Tried to bait and switch us to a more expensive item! $400 more and they could have it here on two days! Really?
Demanded a refund and got my credit card refund a day later. Still waiting for a refund check! I was told I would have it in a week. I called the Customer Service line. I was told refund checks are only cut on Wednesday. You missed it I guess??? I was assure that it would be sent out this week. I will update when and if I get it.
I wish I had investigated this place a bit more...This company deserves to go out of business!
In January of 2013 my sisters and I purchased a recliner chair from Living Spaces in Irvine Cailifornia for my 87 year old dad for Christmas. After 3 years the fabric literally started falling off the chair. I contacted Living Spaces only to be told there is nothing they can do about it and that it's normal wear and tear. I then spoke with Jackie Serrata the manager of Guest Services and again got the same response. I've since then emailed her pictures of the chair and called back numerous times to speak with her but only to leave messages and she has yet to call me back. Living Spaces sells faulty, low quality products and refuses to stand behind their products. Furniture should last more then 3 years. Especially when you pay $526 for a chair. I think that is a responsible expectation. I am thinking of filling a small claims law suit. Gary
Bought a bed set. Less than 10 mounts, the Mattress went bad. Plus the supporting box makes a bad noisy everything we move. Even cannot go to bathroom at night since will make my wife awake every time. Call Living Spaces . They ask me to pay $99 to send someone to inspect the box. The box worth $99 itself. The inspection charge is non refundable even after exchange. I talk to Maneger and they have to attention to help us. This is stupid. The return or exchange policy is unbelievable. I am going to take this to small claim court even coast me More. I would never buy from them and ask everyone to do this same. Worst experience I ever had . Such a shame. Will post on all sites soon. This is not this first times
I bought a leather sofa from Living Spaces in 2012. I come to find out that what was sold to me as leather is actually “bonded leather”. They conveniently left that detail out at the time of purchase.
After three years it is pealing all over. I called Living Spaces and they referred me to the warranty company. I also purchased an extended warranty for 5 years. Well this is not covered under the extended warranty. The warranty company said that this is a manufacturing defect. I have spoken to several people at Living Spaces. No one wants to take responsibility for the horribly manufactured sofa.
I feel that I was mislead both with the product – not being real leather and the warranty. Neither was explained at the time of purchase. I also was not given a copy of the warranty just a receipt of purchase.
In fact, the sales person never even sent my information to the warranty company- I had to follow up to register all of the information myself when I was inquiring about the coverage.
Apparently, there has been an onslaught of these issues with their “bonded leather” products. They are very aware of the product being faulty. In fact here is a quote from the guest services manager’s supervisor “We sell you the best product for the price”. Implying that because I received a good price I should have known that it wasn’t a good product.
I have never had this issue with any other furniture in the past. I have exhausted my options.
Rocker recliner purchased started ripping and tearing after the 2nd week we had it. Purchased extended service contract and contacted them about our issue. Was referred back to store and then told that our particular chair fabric was not covered and we should contact the service company. Contacted them again and they said we were outside the 10 day claim submission period. None of these issues (the fabric or the 10 day claim period), were ever disclosed on any documentation we received. We are now left with a 6 month old chair that has ripped and cracked arms, destroyed beyond repair and no one will take responsibility.
Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully
I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous!!! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively!!! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out