We went to your online order site and had placed an order for 3 pizzas, crazy bread, the free 2 liter, and 6 dipping sauces.This is the location on south Chase in Milwaukee. This is order number was 668. When the site went to the payment page we wanted pick up to be at 8:15 p.m. on Aug. 4th. The scroll bar only went to 7:30.
We contacted the store and asked if we could make the payment online, call the location with the receipt number and push the pick up time until 8:15. The female on the phone indicated that would be great. We go online and make the payment. We immediately called the store and indicated the payment is made (they verified the payment) and we would get the items at 8:15.
We did not get the confirming email as of 8:30 and we assumed the portal mix-up is due to the time we requested to delay. Certainly they would be done....the order was placed hours ago and we even gave an additional 20 minutes. We reach the store at 8:38. We had hoped that the extra time would ensure the pizzas were done.
There were about 5 cars (all in the no parking/emergency lane) right in front of the store. We were quite happy we placed the order ahead of time so we would not have a wait. We have 2 diabetics and a son who needs to be fed and out the door for his third shift job by 9:15. This is why we wanted the time delay...he would then have a stress free, done, hot dinner.
There were about 12 people inside. My husband went to the portal to see it was empty. My husband was waiting with everyone else for the pizzas. He indicated that we are here for the online pizza. He was told they were finally in the oven. He did not tell me (I was waiting in the car assuming he would be right out). I wait about 10 minutes and decided to go in. Perhaps he needed help carrying the items? Maybe he bumped into a friend? What happened...we are running late now.
I see him standing on the side with nothing. Where are the pizzas? We now have a cashier that is flippant about this and smiles and states they are not done and will be yet another 5-10 minutes. I tell her they had about 2 hours plus the additional time we gave to make sure they would be done. After our complaining....the cashier was trying to address our problem.
There was no manager speaking with us as we see a manager trainee not more than 20 feet away. She does not offer help, reasons, options, etc. Now the cashier offers us a refund which my husband was going to take. I declined.....that would mean we would now have to have a manager finally approach us, wait for the approval, get the drawer open, get the cash, drive to another drive thru, wait in that line, pay and wait for that food. That's not even realistic. We are already severely late.
Now I ask for corporate's number and she knew that by heart. That's scary. How many people complain about her? Now I tell her I will look it myself as she offered no paper or pen and was just going to spew numbers at me....if ordering pizza 2 hours ahead seemed to be a task...I'll find the number myself. I call home to tell my son we're late...he assumed they had a problem again at this store and he tells me there is no direct district manager number listed.
I now tell the cashier I want the district manager's number and she indicates she will give it me when finishing with this customer. Well, 4 customers later I ask her for the number and she still will not address me. Now I indicate I will be contacting corporate and this will be resolved. The cashier promptly walks a few feet back into the prep area, looks at the trainee, and says something like..."just one more step..." Is this a threat? One more step until she quits? One more step and what???? The trainee slightly smiled and continued to work in the back.
A customer, who really had no business in this, decided to chirp in. She is now judging things as she sees fit, is adding her narrative and picking is choosing sides. Keep in mind we are the only 2 white people in the building (that we are aware of at this point). I ignore her....this really does not concern her and I really don't need a panel to decide who's right.
No manager tries to defuse this. The cashier (that apparently has corporate level power) even told me that the computer website was wrong, the store postponing the order was a "favor" to me, they didn't have to do this and I should be happy. The only problems are this....don't agree if you do not intend to do it, you never said this was impossible and the worst part is....you didn't do anyway. That's a a favor how???? By making me late? Upsetting me? Getting me into a fight with strangers? Being threatened by a cashier?
I pull out my camera and film what's going on. I film the trainee, the cashier and I pan the lobby should any harm come to me, my husband or my car. I film her purposely ignoring me and you hear me ask her for the number repeatedly. The cashier now demands I put my phone away. Obviously not going to happen. There was food everywhere.
The pizzas finally get done and the manager trainee comes to put them on the counter. I ask her name along with the cashier's name. They tell me, both in unison, by policy they don't have to tell me. I question if the trainee is a manager and she states she is a manager but not the store manager. I ask for the actual store manager.
Right around the corner (but out of sight) came the store manager who appropriately took us to the side to defuse this. I ask for employees' names, they object but she informs them that I have that right if placing a complaint. She tells me the names of Britt and Alyssa.
I tell her that I have no problem with her and I really fail to see how several hours is not enough to make the order up. She is now the only honest one to explain that they did agree to postpone the order but they had forgotten about it and the computer only holds it so long before it erases. The pizzas were put in on our arrival. Now that makes sense.
There were no apologizes for the employees' behavior. It took a mini riot, a camera, fighting, cashier turned dictator, and a threat to my well being just to get to the truth. We received the pizzas at just about 9:00. BTW... missing 2 of the 6 dipping sauces. We did not call to mention that....the night was ruined enough and if pizzas cannot be made in time how could something as little as dipping sauce be done right?
When we were leaving, one of the many Hispanic customers said that if we don't like it we can go elsewhere. REALLY??? At this point I was so frustrated and to be told this by someone NOT in the fight warranted the response that they are probably on EBT anyway. Again...no management was there to help. No discount or refund was given. I am just happy we left unscathed.
Is this location and it's employees that bad now???? Should I have to conceal carry here? Why is Little Caesars giving free reign to mere cashiers? Are employees properly screened? Do you feel you will have repeat clientele? Is the management afraid to get involved or do they just not concerned?
We have gone to the same location in the past and placed an order of 3 or 4 pizzas. So if, for example, we ordered 2 sausage and 2 pepperoni, as the sausage pizzas were done they were placed in the warmer while the other 2 baked. As other customers came in they would ask what is done. The cashier looks see our partial order and gives it to the customer.
Now we wait. Now 2 pepperoni come up, again our partial order, and they are given away. When we ask what happened....those were our 4 pizzas you just sold, they assure us that we just need to wait until all 4 are done. All 4 were done, not put on the side and swiftly sold to someone else. Usually those who are there first (with an order) should be served first. Today is a great example of how that should have worked.
I purchased an Italian cheese bread from stow little Caesar’s. When I went to pick it up from the drive thru- I asked why my sauce cups were less than 1/3 filled. The guy tried to fake swapping tree put by pretending to grab a new one and smashed them around so the sauce would cover the sides. I saw it. When I questioned them on giving me the same ones and again asked why they were so empty the guy tossed them at me through the window and called me an @—hole. Slammed the window and walked away screaming that’s how they do it here. I parked and went inside asking for the manager. At first he refused to come up to the front counter because he was busy.
After getting more angry he finally came up more than 2-5 minutes later. He proceeds to explain their sauce policy. I interrupted him and said I didn’t care about the sauce any more I was complains about the way he talked to me. The manager said he didn’t have time to discuss it but wanted to continue and argue with me about the sauce. I asked as he allied away if he was going to do anything about the employee and he said he MIGHT talk to him about it later. So I called the Tallmadge store. Which their phones are so bad you can’t hear anything without getting loud screeching noises in your ear. Unbearable. After two days of asking for the owner, whom I know frequents that store, I was continued to be blown off. I had to threaten to call anyone and everyone to complain before the owner finally called me.
When Steven Riley finally called me, he wanted to argue about their franchise store policies for sauce and charging customers $2 to customize a pizza by putting more toppings on it. In other words, if you want anything more than pepperoni it will cost $2 just for them to put the extra topping which cost $1.75 each already. Only their chain charges that fee. Others do not in this area. He then wanted to scold me for not trying to talk the the store manager(GM) at the store with the problem.
I tried to explain to him I had already been blown off by their manager on duty, how would I expect they would follow through with getting the GM in contact with me. Laughable really. He clearly had even less care than the employee and manager. It’s clear they learn from the top how to handle customer service. And it’s not very impressive. They have regularly had issues and are clearly ripping off their customers and don’t treat them right. The owner did NOTHING to make this right. Didn’t even offer me a replacement free $4 Italian cheese bread. Truly a cheap guy with poor management skills.
I purchased an Italian cheese bread from stow little Caesar’s. When I went to pick it up from the drive thru- I asked why my sauce cups were less than 1/3 filled. The guy tried to fake swapping tree put by pretending to grab a new one and smashed them around so the sauce would cover the sides. I saw it. When I questioned them on giving me the same ones and again asked why they were so empty the guy tossed them at me through the window and called me an @—hole. Slammed the window and walked away screaming that’s how they do it here. I parked and went inside asking for the manager. At first he refused to come up to the front counter because he was busy.
After getting more angry he finally came up more than 2-5 minutes later. He proceeds to explain their sauce policy. I interrupted him and said I didn’t care about the sauce any more I was complains about the way he talked to me. The manager said he didn’t have time to discuss it but wanted to continue and argue with me about the sauce. I asked as he allied away if he was going to do anything about the employee and he said he MIGHT talk to him about it later. So I called the Tallmadge store. Which their phones are so bad you can’t hear anything without getting loud screeching noises in your ear. Unbearable. After two days of asking for the owner, whom I know frequents that store, I was continued to be blown off. I had to threaten to call anyone and everyone to complain before the owner finally called me.
When Steven Riley finally called me, he wanted to argue about their franchise store policies for sauce and charging customers $2 to customize a pizza by putting more toppings on it. In other words, if you want anything more than pepperoni it will cost $2 just for them to put the extra topping which cost $1.75 each already. Only their chain charges that fee. Others do not in this area. He then wanted to scold me for not trying to talk the the store manager(GM) at the store with the problem.
I tried to explain to him I had already been blown off by their manager on duty, how would I expect they would follow through with getting the GM in contact with me. Laughable really. He clearly had even less care than the employee and manager. It’s clear they learn from the top how to handle customer service. And it’s not very impressive. They have regularly had issues and are clearly ripping off their customers and don’t treat them right. The owner did NOTHING to make this right. Didn’t even offer me a replacement free $4 Italian cheese bread. Truly a cheap guy with poor management skills.
Little Caesars Pizza Reviews
We went to your online order site and had placed an order for 3 pizzas, crazy bread, the free 2 liter, and 6 dipping sauces.This is the location on south Chase in Milwaukee. This is order number was 668. When the site went to the payment page we wanted pick up to be at 8:15 p.m. on Aug. 4th. The scroll bar only went to 7:30.
We contacted the store and asked if we could make the payment online, call the location with the receipt number and push the pick up time until 8:15. The female on the phone indicated that would be great. We go online and make the payment. We immediately called the store and indicated the payment is made (they verified the payment) and we would get the items at 8:15.
We did not get the confirming email as of 8:30 and we assumed the portal mix-up is due to the time we requested to delay. Certainly they would be done....the order was placed hours ago and we even gave an additional 20 minutes. We reach the store at 8:38. We had hoped that the extra time would ensure the pizzas were done.
There were about 5 cars (all in the no parking/emergency lane) right in front of the store. We were quite happy we placed the order ahead of time so we would not have a wait. We have 2 diabetics and a son who needs to be fed and out the door for his third shift job by 9:15. This is why we wanted the time delay...he would then have a stress free, done, hot dinner.
There were about 12 people inside. My husband went to the portal to see it was empty. My husband was waiting with everyone else for the pizzas. He indicated that we are here for the online pizza. He was told they were finally in the oven. He did not tell me (I was waiting in the car assuming he would be right out). I wait about 10 minutes and decided to go in. Perhaps he needed help carrying the items? Maybe he bumped into a friend? What happened...we are running late now.
I see him standing on the side with nothing. Where are the pizzas? We now have a cashier that is flippant about this and smiles and states they are not done and will be yet another 5-10 minutes. I tell her they had about 2 hours plus the additional time we gave to make sure they would be done. After our complaining....the cashier was trying to address our problem.
There was no manager speaking with us as we see a manager trainee not more than 20 feet away. She does not offer help, reasons, options, etc. Now the cashier offers us a refund which my husband was going to take. I declined.....that would mean we would now have to have a manager finally approach us, wait for the approval, get the drawer open, get the cash, drive to another drive thru, wait in that line, pay and wait for that food. That's not even realistic. We are already severely late.
Now I ask for corporate's number and she knew that by heart. That's scary. How many people complain about her? Now I tell her I will look it myself as she offered no paper or pen and was just going to spew numbers at me....if ordering pizza 2 hours ahead seemed to be a task...I'll find the number myself. I call home to tell my son we're late...he assumed they had a problem again at this store and he tells me there is no direct district manager number listed.
I now tell the cashier I want the district manager's number and she indicates she will give it me when finishing with this customer. Well, 4 customers later I ask her for the number and she still will not address me. Now I indicate I will be contacting corporate and this will be resolved. The cashier promptly walks a few feet back into the prep area, looks at the trainee, and says something like..."just one more step..." Is this a threat? One more step until she quits? One more step and what???? The trainee slightly smiled and continued to work in the back.
A customer, who really had no business in this, decided to chirp in. She is now judging things as she sees fit, is adding her narrative and picking is choosing sides. Keep in mind we are the only 2 white people in the building (that we are aware of at this point). I ignore her....this really does not concern her and I really don't need a panel to decide who's right.
No manager tries to defuse this. The cashier (that apparently has corporate level power) even told me that the computer website was wrong, the store postponing the order was a "favor" to me, they didn't have to do this and I should be happy. The only problems are this....don't agree if you do not intend to do it, you never said this was impossible and the worst part is....you didn't do anyway. That's a a favor how???? By making me late? Upsetting me? Getting me into a fight with strangers? Being threatened by a cashier?
I pull out my camera and film what's going on. I film the trainee, the cashier and I pan the lobby should any harm come to me, my husband or my car. I film her purposely ignoring me and you hear me ask her for the number repeatedly. The cashier now demands I put my phone away. Obviously not going to happen. There was food everywhere.
The pizzas finally get done and the manager trainee comes to put them on the counter. I ask her name along with the cashier's name. They tell me, both in unison, by policy they don't have to tell me. I question if the trainee is a manager and she states she is a manager but not the store manager. I ask for the actual store manager.
Right around the corner (but out of sight) came the store manager who appropriately took us to the side to defuse this. I ask for employees' names, they object but she informs them that I have that right if placing a complaint. She tells me the names of Britt and Alyssa.
I tell her that I have no problem with her and I really fail to see how several hours is not enough to make the order up. She is now the only honest one to explain that they did agree to postpone the order but they had forgotten about it and the computer only holds it so long before it erases. The pizzas were put in on our arrival. Now that makes sense.
There were no apologizes for the employees' behavior. It took a mini riot, a camera, fighting, cashier turned dictator, and a threat to my well being just to get to the truth. We received the pizzas at just about 9:00. BTW... missing 2 of the 6 dipping sauces. We did not call to mention that....the night was ruined enough and if pizzas cannot be made in time how could something as little as dipping sauce be done right?
When we were leaving, one of the many Hispanic customers said that if we don't like it we can go elsewhere. REALLY??? At this point I was so frustrated and to be told this by someone NOT in the fight warranted the response that they are probably on EBT anyway. Again...no management was there to help. No discount or refund was given. I am just happy we left unscathed.
Is this location and it's employees that bad now???? Should I have to conceal carry here? Why is Little Caesars giving free reign to mere cashiers? Are employees properly screened? Do you feel you will have repeat clientele? Is the management afraid to get involved or do they just not concerned?
We have gone to the same location in the past and placed an order of 3 or 4 pizzas. So if, for example, we ordered 2 sausage and 2 pepperoni, as the sausage pizzas were done they were placed in the warmer while the other 2 baked. As other customers came in they would ask what is done. The cashier looks see our partial order and gives it to the customer.
Now we wait. Now 2 pepperoni come up, again our partial order, and they are given away. When we ask what happened....those were our 4 pizzas you just sold, they assure us that we just need to wait until all 4 are done. All 4 were done, not put on the side and swiftly sold to someone else. Usually those who are there first (with an order) should be served first. Today is a great example of how that should have worked.
Credit card scammer use my credit card for personal use instead of just a pizza.
I purchased an Italian cheese bread from stow little Caesar’s. When I went to pick it up from the drive thru- I asked why my sauce cups were less than 1/3 filled. The guy tried to fake swapping tree put by pretending to grab a new one and smashed them around so the sauce would cover the sides. I saw it. When I questioned them on giving me the same ones and again asked why they were so empty the guy tossed them at me through the window and called me an @—hole. Slammed the window and walked away screaming that’s how they do it here. I parked and went inside asking for the manager. At first he refused to come up to the front counter because he was busy.
After getting more angry he finally came up more than 2-5 minutes later. He proceeds to explain their sauce policy. I interrupted him and said I didn’t care about the sauce any more I was complains about the way he talked to me. The manager said he didn’t have time to discuss it but wanted to continue and argue with me about the sauce. I asked as he allied away if he was going to do anything about the employee and he said he MIGHT talk to him about it later. So I called the Tallmadge store. Which their phones are so bad you can’t hear anything without getting loud screeching noises in your ear. Unbearable. After two days of asking for the owner, whom I know frequents that store, I was continued to be blown off. I had to threaten to call anyone and everyone to complain before the owner finally called me.
When Steven Riley finally called me, he wanted to argue about their franchise store policies for sauce and charging customers $2 to customize a pizza by putting more toppings on it. In other words, if you want anything more than pepperoni it will cost $2 just for them to put the extra topping which cost $1.75 each already. Only their chain charges that fee. Others do not in this area. He then wanted to scold me for not trying to talk the the store manager(GM) at the store with the problem.
I tried to explain to him I had already been blown off by their manager on duty, how would I expect they would follow through with getting the GM in contact with me. Laughable really. He clearly had even less care than the employee and manager. It’s clear they learn from the top how to handle customer service. And it’s not very impressive. They have regularly had issues and are clearly ripping off their customers and don’t treat them right. The owner did NOTHING to make this right. Didn’t even offer me a replacement free $4 Italian cheese bread. Truly a cheap guy with poor management skills.
I purchased an Italian cheese bread from stow little Caesar’s. When I went to pick it up from the drive thru- I asked why my sauce cups were less than 1/3 filled. The guy tried to fake swapping tree put by pretending to grab a new one and smashed them around so the sauce would cover the sides. I saw it. When I questioned them on giving me the same ones and again asked why they were so empty the guy tossed them at me through the window and called me an @—hole. Slammed the window and walked away screaming that’s how they do it here. I parked and went inside asking for the manager. At first he refused to come up to the front counter because he was busy.
After getting more angry he finally came up more than 2-5 minutes later. He proceeds to explain their sauce policy. I interrupted him and said I didn’t care about the sauce any more I was complains about the way he talked to me. The manager said he didn’t have time to discuss it but wanted to continue and argue with me about the sauce. I asked as he allied away if he was going to do anything about the employee and he said he MIGHT talk to him about it later. So I called the Tallmadge store. Which their phones are so bad you can’t hear anything without getting loud screeching noises in your ear. Unbearable. After two days of asking for the owner, whom I know frequents that store, I was continued to be blown off. I had to threaten to call anyone and everyone to complain before the owner finally called me.
When Steven Riley finally called me, he wanted to argue about their franchise store policies for sauce and charging customers $2 to customize a pizza by putting more toppings on it. In other words, if you want anything more than pepperoni it will cost $2 just for them to put the extra topping which cost $1.75 each already. Only their chain charges that fee. Others do not in this area. He then wanted to scold me for not trying to talk the the store manager(GM) at the store with the problem.
I tried to explain to him I had already been blown off by their manager on duty, how would I expect they would follow through with getting the GM in contact with me. Laughable really. He clearly had even less care than the employee and manager. It’s clear they learn from the top how to handle customer service. And it’s not very impressive. They have regularly had issues and are clearly ripping off their customers and don’t treat them right. The owner did NOTHING to make this right. Didn’t even offer me a replacement free $4 Italian cheese bread. Truly a cheap guy with poor management skills.