I searched for several months for a nice stylish desk for my pre-teen daughter. Hoping to finally get one by Christmas, I felt my search was over when I found one on Litfad. It was just less than $300, but also took over 5 weeks to arrive. I was extremely disappointed when I took the pieces out of the box. They were almost like thick cardboard - and several pieces were damaged. I sent 10 pictures to the company demanding my money back as the desk was extremely flimsy, crappy, you name it. The only response from the company was:
"For your problem, we can offer resend the replacement of the broken fitting for free.
If you want refund, you need to return to us first. But we did sent the correct item , we do not offer free return service, and the first time shipping fee will be subtracted. Please understand.
Our return address is in Foshan, China. The time cost and freight cost of returning the goods are very high.
Therefore, we hope you can consider keeping the item.
Our return address is:
Country: China
Province / state: Guangdong
City: Foshan
Postal Code: 528000
Address 1: tianqin warehouse (opposite Haili warehouse), No. 30, Huangnan Road, Leping Town, Sanshui District
Name: Zhang Lei
Tel: 13332815890"
I actually did package up the pieces, wrote the shipping address and took it to DHL to prove the ludicrasy of returning such a sizeable item to China. DHL quoted me approx. $300. Litfad continued to write the same response.
nitures took 2 months to arrive, at my surprise the merchandise- furniture- was completely different than the pictures displayed on their website : cheap material fade color -green instead of gold- poor poor quality.
I requested a refund of my pruchase and a return label they refused and offered me to ship the item back to China on my expense - $1300- then once received they would consider refunding me.
I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website, it looks very convincing. They have and are going to continue to scam people with poorly made electrical items which is incredibly dangerous.
When I bought the item, I was given a tracking number and URL for the shipping company. When I put the details into the shipping site, it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1-star complaints on one sight and numerous others on various sites. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China.
When the item finally arrived, I opened the package I could tell right away it wasn't good, it came very poorly packaged. The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method.
I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer. They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as I’ve kept the item as evidence and just would help to make more awareness and reports on the Litfad company.
I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website it looks very convincing. They have and are going to continue to scam people with poor electrical items which are incredibly dangerous. When I bought the item I was given a tracking number and URL for the shipping company.
When I put the details in it to the shipping site it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1 star complaints. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China. The item finally arrived. When I opened the package I could tell right away it wasn't good, it came to very poorly packaged.
The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method. I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer.
They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as i've kept the item as evidence and just would help to make more awareness and reports on the Litfad company.
Litfad.com Reviews
I searched for several months for a nice stylish desk for my pre-teen daughter. Hoping to finally get one by Christmas, I felt my search was over when I found one on Litfad. It was just less than $300, but also took over 5 weeks to arrive. I was extremely disappointed when I took the pieces out of the box. They were almost like thick cardboard - and several pieces were damaged. I sent 10 pictures to the company demanding my money back as the desk was extremely flimsy, crappy, you name it. The only response from the company was:
"For your problem, we can offer resend the replacement of the broken fitting for free.
If you want refund, you need to return to us first. But we did sent the correct item , we do not offer free return service, and the first time shipping fee will be subtracted. Please understand.
Our return address is in Foshan, China. The time cost and freight cost of returning the goods are very high.
Therefore, we hope you can consider keeping the item.
Our return address is:
Country: China
Province / state: Guangdong
City: Foshan
Postal Code: 528000
Address 1: tianqin warehouse (opposite Haili warehouse), No. 30, Huangnan Road, Leping Town, Sanshui District
Name: Zhang Lei
Tel: 13332815890"
I actually did package up the pieces, wrote the shipping address and took it to DHL to prove the ludicrasy of returning such a sizeable item to China. DHL quoted me approx. $300. Litfad continued to write the same response.
nitures took 2 months to arrive, at my surprise the merchandise- furniture- was completely different than the pictures displayed on their website : cheap material fade color -green instead of gold- poor poor quality.
I requested a refund of my pruchase and a return label they refused and offered me to ship the item back to China on my expense - $1300- then once received they would consider refunding me.
A pure scam Business hosted by Paypal and Amazon.
I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website, it looks very convincing. They have and are going to continue to scam people with poorly made electrical items which is incredibly dangerous.
When I bought the item, I was given a tracking number and URL for the shipping company. When I put the details into the shipping site, it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1-star complaints on one sight and numerous others on various sites. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China.
When the item finally arrived, I opened the package I could tell right away it wasn't good, it came very poorly packaged. The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method.
I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer. They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as I’ve kept the item as evidence and just would help to make more awareness and reports on the Litfad company.
I bought a light from Litfad for $57 the price isn't what I'm angry about but rather I'm more hurt about the fact they passed themselves off to be a credible company if you go to the website it looks very convincing. They have and are going to continue to scam people with poor electrical items which are incredibly dangerous. When I bought the item I was given a tracking number and URL for the shipping company.
When I put the details in it to the shipping site it said shipping not found. I then realise I had been scammed. Quickly went to look at reviews of the company and found 100+ 1 star complaints. I then sent an emailing stating I believe I have been scammed and want my money back. They then sent a 'new' tracking number (was the same) and a new URL, this worked but went to a Chinese shipping site, the previous was an English shipping site. Now I realize instead of a western company this was in fact a company based in China. The item finally arrived. When I opened the package I could tell right away it wasn't good, it came to very poorly packaged.
The item looked like it was made on-site, I didn't dare try and put a light bulb in it. I could see superglue used to put the fixture together but not in a professional manner or up to standards. I have been for the past days going back and forth with different people from the company, the first 20+ emails were sent with pre-written answers. It was clear they weren't reading what I said they have a pre-organized response method. I knew this because other people who have contacted the Litfad company had the same responses word for word in the same order. I am now however dealing with someone who can speak English is very arrogant and rude and is talking to me in a manner that you see from a phone scammer.
They are demanding me to send the item all the way back to them in China and will then only give me 5% of my $57 back. I've refused to do so as i've kept the item as evidence and just would help to make more awareness and reports on the Litfad company.
- They operate a fake e-Commerce store
- They run Google Ads to target new customers to scam
- They provide fake USPS shipping receipts to avoid PayPal Claims
- They deny all refund requests
There are hundreds of people who got scammed and reported them to BBB, PayPal, TrustPilot, etc. already.