Imagine being told, for around 200 days over a span of 9 to 10 months, that someone will be arriving at a specific time to deliver a product and service. However, they repeatedly delay their arrival or simply don't show up at all, even though you paid for this service almost a year ago.
Roughly nine months ago (in December 2022, to be exact), I purchased batteries and an inverter from Lincoln Ramatsebe Power Solutions through Tsediso Ramatsebe, the owner's son who was employed by the company at the time. Regrettably, I have not yet received the promised products or services.
Despite their constant reassurances and commitments to resolve the issue, they have consistently failed to fulfill their promises. This cycle of promises broken has continued almost every day, accompanied by various excuses, requests for additional funds, and continued delays.
I've meticulously kept a record of all our interactions, noting their promises and subsequent lack of follow-through. In an effort to address the situation, they even offered extra batteries and solar panels to make up for the inconvenience caused. This gesture made me somewhat patient, likely part of their strategy to further delay me. However, since even these promises were made months ago and remain unfulfilled, I have reached a point where I feel compelled to express my dissatisfaction.
They have provided several explanations for the ongoing delays. Initially, they attributed the delay to the owner's son, who handles deliveries, being unavailable due to intoxication and a subsequent minor accident during the first week of our engagement. Later, they cited other reasons, including an incident where the owner was allegedly hijacked. While these explanations could be plausible, their subsequent actions have cast doubt on their sincerity.
Additionally, there have been instances where they claim to have inadvertently sold equipment meant for my use. This came after the owner, Lincoln Ramatsebe, stated that I was no longer his responsibility and that Tsediso Vincent Ramatsebe should handle the matter. It's worth noting that at the beginning of this issue, Lincoln himself claimed on several occasions that he would personally install the products, which never happened. This raises ethical concerns and questions their professionalism.
There are a few more instances to mention. I was informed at one point that an employee of theirs took my equipment home, leading to a police involvement in retrieving it. I cannot verify the accuracy of this claim. Tsediso also mentioned that they hired external service providers to deliver and install the equipment, but this also did not materialize.
At one stage, Johan Oliphant (Apparently ex Eskom employee) entered the scene as a new partner in the company. He expressed shock at the treatment I had received and acknowledged that I was the only client treated this way, a sentiment echoed by both Lincoln and Tsediso. Despite this, Johan was unwilling to address the issue without requesting additional payment. Given that I had already paid extra twice to expedite the process to no avail, I hesitated to pay more without actual progress and offered to pay when someone arrives. He refused, offering a refund the next day or days later. Tsediso mentioned this as a way to almost get rid of me as a problem. By that point, several months had passed, the Rand had weakened, and the products had become more expensive. This approach seemed unfair to me, considering the stress of the situation, loss of time and loss of business I experienced due to the lack of electricity despite having paid for a solution.
Everyone involved in this matter has provided the worst service imaginable, short of outright scamming. I have yet to be convinced otherwise through the actual receipt of the promised products and services. I candidly told Tsediso Vincent Ramatsebe that their treatment of me has been worse than dirt. His response acknowledging even worse treatment raises the question of why the issue remains unresolved.
Despite the considerable passage of time, these delays and unfulfilled commitments persist up to the present day. This ongoing situation has left me disheartened and compelled to seek intervention from the Consumer Commission. If this matter is not addressed soon, my next step will involve reporting this to the police.
Note everyone in the picture disappeared except Tsediso who has remained in contact, but with empty promises.
It's perplexing how any business can operate with such disregard for customers and their commitment to service.
Lincoln Ramatsebe Reviews
Imagine being told, for around 200 days over a span of 9 to 10 months, that someone will be arriving at a specific time to deliver a product and service. However, they repeatedly delay their arrival or simply don't show up at all, even though you paid for this service almost a year ago.
Roughly nine months ago (in December 2022, to be exact), I purchased batteries and an inverter from Lincoln Ramatsebe Power Solutions through Tsediso Ramatsebe, the owner's son who was employed by the company at the time. Regrettably, I have not yet received the promised products or services.
Despite their constant reassurances and commitments to resolve the issue, they have consistently failed to fulfill their promises. This cycle of promises broken has continued almost every day, accompanied by various excuses, requests for additional funds, and continued delays.
I've meticulously kept a record of all our interactions, noting their promises and subsequent lack of follow-through. In an effort to address the situation, they even offered extra batteries and solar panels to make up for the inconvenience caused. This gesture made me somewhat patient, likely part of their strategy to further delay me. However, since even these promises were made months ago and remain unfulfilled, I have reached a point where I feel compelled to express my dissatisfaction.
They have provided several explanations for the ongoing delays. Initially, they attributed the delay to the owner's son, who handles deliveries, being unavailable due to intoxication and a subsequent minor accident during the first week of our engagement. Later, they cited other reasons, including an incident where the owner was allegedly hijacked. While these explanations could be plausible, their subsequent actions have cast doubt on their sincerity.
Additionally, there have been instances where they claim to have inadvertently sold equipment meant for my use. This came after the owner, Lincoln Ramatsebe, stated that I was no longer his responsibility and that Tsediso Vincent Ramatsebe should handle the matter. It's worth noting that at the beginning of this issue, Lincoln himself claimed on several occasions that he would personally install the products, which never happened. This raises ethical concerns and questions their professionalism.
There are a few more instances to mention. I was informed at one point that an employee of theirs took my equipment home, leading to a police involvement in retrieving it. I cannot verify the accuracy of this claim. Tsediso also mentioned that they hired external service providers to deliver and install the equipment, but this also did not materialize.
At one stage, Johan Oliphant (Apparently ex Eskom employee) entered the scene as a new partner in the company. He expressed shock at the treatment I had received and acknowledged that I was the only client treated this way, a sentiment echoed by both Lincoln and Tsediso. Despite this, Johan was unwilling to address the issue without requesting additional payment. Given that I had already paid extra twice to expedite the process to no avail, I hesitated to pay more without actual progress and offered to pay when someone arrives. He refused, offering a refund the next day or days later. Tsediso mentioned this as a way to almost get rid of me as a problem. By that point, several months had passed, the Rand had weakened, and the products had become more expensive. This approach seemed unfair to me, considering the stress of the situation, loss of time and loss of business I experienced due to the lack of electricity despite having paid for a solution.
Everyone involved in this matter has provided the worst service imaginable, short of outright scamming. I have yet to be convinced otherwise through the actual receipt of the promised products and services. I candidly told Tsediso Vincent Ramatsebe that their treatment of me has been worse than dirt. His response acknowledging even worse treatment raises the question of why the issue remains unresolved.
Despite the considerable passage of time, these delays and unfulfilled commitments persist up to the present day. This ongoing situation has left me disheartened and compelled to seek intervention from the Consumer Commission. If this matter is not addressed soon, my next step will involve reporting this to the police.
Note everyone in the picture disappeared except Tsediso who has remained in contact, but with empty promises.
It's perplexing how any business can operate with such disregard for customers and their commitment to service.