I placed an order all the way back in october 2017 for 1x lightpack uhd room set for $389.00 each totaling around $400 Edit: clarifying per question below, this was made on their website and was not a kickstarter payment) and only recently i contacted them to ask for a refund since i discovered the hue tv lights were a much cheaper and immediate option. After refusing the promise of an earlier shipment i asked for a refund, they kept delaying saying they have to go through procedures and get approval and it's pretty clear several weeks in that was bs.
If anybody is contemplating purchasing from lightpack.Tv do not, it is evident they are having financial problems and can't even provide a refund to unshipped products.
The reason i declined their offer to pay Heh) additional money to get sooner what i paid for back in 2017 is simply finding the philips hue play bar lights, which gives me 3 powerful lights i can stick behind my tv for $160 that effectively does the same thing.
Here is the timeline/email thread for anybody interested:
June 4th - initial refund request
June 5th - ask for additional fee to get into upcoming batch
June 11th - i declined, they respond same day asking for paypal email
June 13th - i request if it can be sent back on my card
June 14th - daria said it will take 5 days for her manager to get back and process refund
June 21st - i email asking for an update, and same day give my paypal email and approve it as a method for refund
July 12th - daria replies and says it was passed to her manager and a refund should be processed in 3-5 days, says to send a reminder if not received after that
July 22nd - i reply confirming i still haven't received a refund
July 23rd - daria replies saying there is an "it seems there is an issue with funds in the finance department. I've been assured that once we get the money on our end we will process your refund in a timely manner. A delay of this nature can last up to 2-3 weeks."
August 1st - i reply asking for a refund sooner after coming to this sub-reddit and seeing some threads knowing that they are not a big company, certainly not one to have a "finance department"
August 3rd - valeria replies with following "as i can see, all the necessary information was already provided to the manager. However, later this month it will become clearer on when we can process a refund. Unfortunately, but as my colleague mentioned earlier, the financial department is currently having issues with funds. Once everything is back on track, we will contact you. Please do not worry, we will issue you a refund. But we ask you to give us a little more time to make everything happen"
August 14th - i reply and ask if i can have my money now
August 21st - i send another email asking for a reply
August 22nd - valerie replies with "we understand your concerns, but we cannot speed up the refund process because refunds are processed in accordance with special regulations. I want to assure you that the managers are aware of your situation and we, the support team, remember about your case and are here for you anytime. But i contacted the managers again and asked to process your request as soon as possible. I know that it takes longer than expected, however, we kindly ask you to give us a little more time."
August 23rd - i reply asking what regulations is she talking about, i offer to even pay the paypal fees if they would just give me the money.
Sep 3rd - i make a final message and threaten to post on reddit, scamion, bbb and file claim with the state attorney general office and small claims court chirp chirp no reply
LightPack Reviews
I placed an order all the way back in october 2017 for 1x lightpack uhd room set for $389.00 each totaling around $400 Edit: clarifying per question below, this was made on their website and was not a kickstarter payment) and only recently i contacted them to ask for a refund since i discovered the hue tv lights were a much cheaper and immediate option. After refusing the promise of an earlier shipment i asked for a refund, they kept delaying saying they have to go through procedures and get approval and it's pretty clear several weeks in that was bs.
If anybody is contemplating purchasing from lightpack.Tv do not, it is evident they are having financial problems and can't even provide a refund to unshipped products.
The reason i declined their offer to pay Heh) additional money to get sooner what i paid for back in 2017 is simply finding the philips hue play bar lights, which gives me 3 powerful lights i can stick behind my tv for $160 that effectively does the same thing.
Here is the timeline/email thread for anybody interested:
June 4th - initial refund request
June 5th - ask for additional fee to get into upcoming batch
June 11th - i declined, they respond same day asking for paypal email
June 13th - i request if it can be sent back on my card
June 14th - daria said it will take 5 days for her manager to get back and process refund
June 21st - i email asking for an update, and same day give my paypal email and approve it as a method for refund
July 12th - daria replies and says it was passed to her manager and a refund should be processed in 3-5 days, says to send a reminder if not received after that
July 22nd - i reply confirming i still haven't received a refund
July 23rd - daria replies saying there is an "it seems there is an issue with funds in the finance department. I've been assured that once we get the money on our end we will process your refund in a timely manner. A delay of this nature can last up to 2-3 weeks."
August 1st - i reply asking for a refund sooner after coming to this sub-reddit and seeing some threads knowing that they are not a big company, certainly not one to have a "finance department"
August 3rd - valeria replies with following "as i can see, all the necessary information was already provided to the manager. However, later this month it will become clearer on when we can process a refund. Unfortunately, but as my colleague mentioned earlier, the financial department is currently having issues with funds. Once everything is back on track, we will contact you. Please do not worry, we will issue you a refund. But we ask you to give us a little more time to make everything happen"
August 14th - i reply and ask if i can have my money now
August 21st - i send another email asking for a reply
August 22nd - valerie replies with "we understand your concerns, but we cannot speed up the refund process because refunds are processed in accordance with special regulations. I want to assure you that the managers are aware of your situation and we, the support team, remember about your case and are here for you anytime. But i contacted the managers again and asked to process your request as soon as possible. I know that it takes longer than expected, however, we kindly ask you to give us a little more time."
August 23rd - i reply asking what regulations is she talking about, i offer to even pay the paypal fees if they would just give me the money.
Sep 3rd - i make a final message and threaten to post on reddit, scamion, bbb and file claim with the state attorney general office and small claims court chirp chirp no reply
Sep 6th - here i am...