This is the WORST company with the WORST customer service I've ever had the bad fortune to deal with. We bought a very expensive bed that was uncomfortable and defective. Because of my sensitivities to non organic products, we didn't know there was another option. We contacted Lifekind and they agreed to work with us on an exchange. Every time I spoke with them in trying to get the exchange arranged, the price would change and go ridiculously high. When we tried to ask why the price kept changing and asked to speak to the owner, we were cut off and ignored.
When I called after about 6 times, I was told that they had all been told not to speak to me. So they wanted to keep my money and leave us with a defective bed. A lawyer got them to refund the money as according to him they were breaking the law and our credit card company was going to as well. It has left a very bad taste in our mouths and we hope no one else has to go through anything like this. We tried to contact the owner as well and never got a call back. The people were rude and unprofessional. There are many other reputable organic bed companies out there who care about their customers and will do right by them.
Lifekind Inc. Reviews
This is the WORST company with the WORST customer service I've ever had the bad fortune to deal with. We bought a very expensive bed that was uncomfortable and defective. Because of my sensitivities to non organic products, we didn't know there was another option. We contacted Lifekind and they agreed to work with us on an exchange. Every time I spoke with them in trying to get the exchange arranged, the price would change and go ridiculously high. When we tried to ask why the price kept changing and asked to speak to the owner, we were cut off and ignored.
When I called after about 6 times, I was told that they had all been told not to speak to me. So they wanted to keep my money and leave us with a defective bed. A lawyer got them to refund the money as according to him they were breaking the law and our credit card company was going to as well. It has left a very bad taste in our mouths and we hope no one else has to go through anything like this. We tried to contact the owner as well and never got a call back. The people were rude and unprofessional. There are many other reputable organic bed companies out there who care about their customers and will do right by them.