We did the job for JoAnn and she is telling the truth. We were called in for a consultation after licedoctors did this job and we found head lice and nits in her hair that should have been removed the first time. We completely removed the head lice and nits and did a follow up with in 3 days and she was clear after that. There should not have been a reason for her to call in another life company when it should have been done right the first time.
OMG I WAS LOOSING MY MIND I CALLED LICE DOCTORS I WAS A LITTLE SCEPTIC BUT THE TECH CAME OUT AND TREATED MY 2 CHILDREN AND MYSELF I PAID LIKE 270 I FOLLOWED HER TREATMENT PLAN IT WAS VERY ANNOYING BUT I DID IT GETTING THE KIDS UP EARLY WASHING THAT OIL OUT AND DRYING HAIR BEFORE SCHOOL WAS A PAIN BUT IT WORKED NO LICE SHE EVEN RECOMENDED I DO THE OIL ONCE A MONTH TO KEEP THE PROBLEM AWAY FROM MY FAMILY THANK YOU LAUREN YOUR THE BEST
1. No estimate for treatment of 4 children and 1 adult
2. Signed papers with no cost listed
3. Charged a week later
4. Did not receive a copy any receipt until challenged and escalated to BBB of New Jersey
5. The date listed on the receipt is FALSE
Timeline of Events
• 9/21/16 Services Rendered
o Family that was ripped off called Lice Doctors: was informed by Customer Service of hourly rate, was told she would receive a receipt.
o "Lice Technician” arrived at our home. She did not explain what is full treatment was or how long it would take. She only said she used olive oil and combed out nits and bugs. She gave us two pieces of paper; the first paper explained what lice are and how to prevent it. The second piece of paper explained our responsibility which was a three week process of putting olive oil on our hair at night.
o "Lice Technician” asked Family that was ripped off if we was aware of any instructions from Customer Service. Lice Technician question Family that was ripped off asking if their Customer Service told her anything about her visit before she came. Customer responded that no instructions were provided. Lice Technician said "oh I am sorry the gal must be new I will have to talk to her." Then Lice Technician began to set up her stuff and proceed with lice treatment removal.
o Services were rendered for 4 children and two adults.
o Technician was not approachable, flat out rude and did not allow an opportunity to ask how long this would take. When attempting to ask Lice Technician she avoided any eye contact.
o Family that was ripped off signed a piece of paper that DID NOT list cost for services.
• 9/28/16 Charged $670.00
• 9/29/16 Family that was ripped off called spoke with customer service file a complaint as was informed she would discussed with her manager and get back to Family that was ripped off on 9/30/16
• 9/30/16 Non-itemized receipt received from LiceDoctors LLC was received 9/30/16 at 10:37am CST.
• 10/3/16 Family that was ripped off called to ask for customer service again, learned the representative has been out of the office since Friday and not available today
• 10/4/16 Family that was ripped off called and spoke with Representative; said she did not speak with her manager but would follow up and discuss a credit/refund for $270, in which I was asking for. She stated this is not likely and the best we may do is $75. She would ask anyway. We never heard back from LiceDoctors LLC Representative.
LiceDoctors LLC Reviews
Lice doctors came to my house
for 10 minutes poured olive oil on my head and did a head check unable to find any lice
requested the tec to use a magnigy ing glass as recommend by may o clinic
which they refused
yes I still had head lice
followed their instruction and used olve oil every night and combined out nits every morning (which they said I did not have)
finally they days they called them back
to honor their 30 day guareantee
had t osend pictures
after 3 phone calls and texts
they said it must be some strange thing and asked if I add been out of the country
responded no
still no follow up
went to urgent care was given treatment for lice
text lice doctors back response was continue which olive oil treatment
which I will but still not follow up on their 30 day guarentee at theis point I already went tophysican will follow up withmy primary physician
but $175 for 10 minute scam, would like my money back do not want them in my house again as it is a scam
Truth
We did the job for JoAnn and she is telling the truth. We were called in for a consultation after licedoctors did this job and we found head lice and nits in her hair that should have been removed the first time. We completely removed the head lice and nits and did a follow up with in 3 days and she was clear after that. There should not have been a reason for her to call in another life company when it should have been done right the first time.
LICE DOCTORS
OMG I WAS LOOSING MY MIND I CALLED LICE DOCTORS I WAS A LITTLE SCEPTIC BUT THE TECH CAME OUT AND TREATED MY 2 CHILDREN AND MYSELF I PAID LIKE 270 I FOLLOWED HER TREATMENT PLAN IT WAS VERY ANNOYING BUT I DID IT GETTING THE KIDS UP EARLY WASHING THAT OIL OUT AND DRYING HAIR BEFORE SCHOOL WAS A PAIN BUT IT WORKED NO LICE SHE EVEN RECOMENDED I DO THE OIL ONCE A MONTH TO KEEP THE PROBLEM AWAY FROM MY FAMILY THANK YOU LAUREN YOUR THE BEST
1. No estimate for treatment of 4 children and 1 adult
2. Signed papers with no cost listed
3. Charged a week later
4. Did not receive a copy any receipt until challenged and escalated to BBB of New Jersey
5. The date listed on the receipt is FALSE
Timeline of Events
• 9/21/16 Services Rendered
o Family that was ripped off called Lice Doctors: was informed by Customer Service of hourly rate, was told she would receive a receipt.
o "Lice Technician” arrived at our home. She did not explain what is full treatment was or how long it would take. She only said she used olive oil and combed out nits and bugs. She gave us two pieces of paper; the first paper explained what lice are and how to prevent it. The second piece of paper explained our responsibility which was a three week process of putting olive oil on our hair at night.
o "Lice Technician” asked Family that was ripped off if we was aware of any instructions from Customer Service. Lice Technician question Family that was ripped off asking if their Customer Service told her anything about her visit before she came. Customer responded that no instructions were provided. Lice Technician said "oh I am sorry the gal must be new I will have to talk to her." Then Lice Technician began to set up her stuff and proceed with lice treatment removal.
o Services were rendered for 4 children and two adults.
o Technician was not approachable, flat out rude and did not allow an opportunity to ask how long this would take. When attempting to ask Lice Technician she avoided any eye contact.
o Family that was ripped off signed a piece of paper that DID NOT list cost for services.
• 9/28/16 Charged $670.00
• 9/29/16 Family that was ripped off called spoke with customer service file a complaint as was informed she would discussed with her manager and get back to Family that was ripped off on 9/30/16
• 9/30/16 Non-itemized receipt received from LiceDoctors LLC was received 9/30/16 at 10:37am CST.
• 10/3/16 Family that was ripped off called to ask for customer service again, learned the representative has been out of the office since Friday and not available today
• 10/4/16 Family that was ripped off called and spoke with Representative; said she did not speak with her manager but would follow up and discuss a credit/refund for $270, in which I was asking for. She stated this is not likely and the best we may do is $75. She would ask anyway. We never heard back from LiceDoctors LLC Representative.