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Liberty Tax Service


Country United States
State Virginia
City Virginia Beach
Address 1716 Corporate Landing Parkway
Phone 757-493-8855
Website https://www.libertytax.com/

Liberty Tax Service Reviews

  • May 5, 2022

This has to be the worst tax return filing service (Liberty Tax) I have ever encountered. I have been corresponding with a rep name "Mario", and his somewhat assistant "Ria". I don't think neither of them know what the heck they are doing.

I have submitted most of my legal documents to them on February 2022, and to this day, the first week of May of 2022, they don't have an answer or a result of my simple personal file. Mario cannot give me a solid answer or result, and he is always coming up with excuses.

Most of the time, I cannot understand what he is saying. Here's a warning - DO NOT TRUST THIS COMPANY!!! I regret providing them all of my sensitive and personal information. I am hoping that this company is a legitimate company, considering Florida is known to be the worst state when it comes to FRAUD.

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  • Dec 21, 2017

I filed my taxes on jan 24 2017. Was NEVER explained how much I would be paying for there fees or anything. Was DENIED any copies of my paperwork till the IRS excepted my return. Was treated POORLY UNPROFESSIONALLY talked to so very RUDELY. Was never explained to the proceedings or process of there actions. Was LIED to about the AMOUNT of my return. It is now DECEMBER 20 2017. And STILL NO CHECK or money.11 months later and still no money. I mean these people are a joke and are STEALING people's money. It isn't fair about what they are doing and HOW MUCH money they are taking from hard working Americans. IAM filing a suit against them and it's ridiculous at how they are getting away with it.

I am so upset about this and do not understand how crooks like this can operate businesses where all they do is fradulently steal from their customers. They request that the IRS refund be deposited to their bank account and steal a huge portion of it and then give you whatever they want to give you.

Please anything you can do to keep these theaves from stealing from us hard working people, will be greatly appreciated.

  • Oct 16, 2017

Do NOT use Liberty Tax! They did a terrible job missing forms, deadlines and even generating a fraud investigation by the IRS. The place smells bad, is runner down, employs illegal Mexicans, and has been known to engage in identity theft.

  • Jan 14, 2017

OMG I NEVER WILL GO THIS THIS PLACE AGAIN AND FILE MY TAXES THEY ARE A RIPOFF AND SCAMMERS IM SINGLE MADE GOOD MONEY BUT NO DEPENDANTS SO I DNT EXPECT A LOTTERY CHECK BUT I AT LEAST DESERVE WHAT WAS TAKEN OUT FEDERAL WELL TO MAKE A LONG STORY SHORT THEY ONLY TOLD ME I WAS GETTING BACK $250.00 ON MY RETURN I SCREAMED LIKE NO THATS NOT RIGHT I ASKED WHY SO LITTLE THEY TRIED TELLING ME A BUNCH OF IRS LAW CRAP WHATEVER I ASK ABOUT THE FEES THEY DIDNT WANT TO TELL MEAT FIRST AND THEN THEY DID THEY WERE CHARGING ME $300 JUST TO FILE MY RETURN I TOLD THEM DONT FILE IT AND WALKED OUT . THEY HAVE HIDDEN FEES YOU SHOULD BE AWARE OF ITS NOT FAIR THEY DONT TELL YOU THEY HIDE THE SCREEN SO YOU CANT SEE YOUR RETURN THIS IS NOT THE PLACE TO FILE YOUR TAXES PLEASE EVERYONE BEWARE.

  • Mar 11, 2016

I filed my taxes at Liberty Tax on 431 First St. in Santa Ana, CA 92701 and they are experts in ripping off their customers. First of all, they make you sign your forms on an electronic pad attached to their computer and they refuse to give you copies of your signed tax forms.

After my taxes were completed I was told that my refund would be $1,433.00 from the IRS. She did not give me copies of my forms and did not even show us what we were signing. I went back a couple days later to demand copies of my forms and after getting a huge runaround about getting copies, I finally got these.

When I reviewed the forms I realized that the refund amount shown on my 1040 was actually $2,230.00 and not $1,433.00 like Esperanza Espinoza had told me. I went back into their office to question this and no one could explain the $800 discrepancy. I was told I could come back the next day and talk to a manager and also that my contact info would be given to her to contact me.

I finally got a call back from one of the managers and all she could tell me was that the $800 were fees for filing my taxes. She said she would agree to give me a refund of $200 but that was all she could do,

This is so unethical, how could these people call themselves professionals. They rip off their customers in such a blatant way and don't care about it.

I explained last year I had done my taxes with them and paid only $185.00 and she again could not explain why the $600+ increase.

I am so upset about this and do not understand how crooks like this can operate businesses where all they do is fradulently steal from their customers. They request that the IRS refund be deposited to their bank account and steal a huge portion of it and then give you whatever they want to give you.

Please anything you can do to keep these theaves from stealing from us hard working people, will be greatly appreciated.

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