I am ENRAGED!!! We hired this company back in May to move our belongings from Colorado to Florida. I initially was going to rent a U-HAUL like always, but Garrin from Liberty Bell Moving Group lit up my phone (calling over and over) until I finally took his call. He asked me what I had and I told him that I had mostly boxes for a family of 5; he quoted me $2000 and then told me that it would be delivered in 7-10 days from pick up. I hired them and paid my deposit and scheduled my pick up for June 9th. A few days before pick up I received a call to verify what I had and the lady told me that Garrin had quoted me for 50 medium boxes which must’ve been a number he pulled from a hat! I never told him this. Anyways, I was still unsure of exactly what I had as we were still packing, so I tried to overestimate. She then collected more money for a deposit and said it would be about $2500 instead of the initial $2000 quote. So, June 9th came and the moving company showed up. The guy handling all of the paperwork spoke poor English and was very rude. I asked him when we could expect our stuff in Florida and he said 2-3 weeks, even though I had been quoted 7-10 days from Garrin.
Anyways, I have called Liberty Bell Moving Group several times and each time given the run around. I received a call exactly 2 weeks ago and was told it would definitely be there in 6-8 days... NOTHING!!! Then I called and spoke with Sharon, who apparently is "in charge just below the owners (who don’t speak with customers)” and I questioned her about my original contract and was informed that when my stuff was picked up by the movers that my contract with Liberty Bell was null and void... funny, I didn’t hire the other company. I AM FURIOUS AND WILL GO TO ALL EXTENTS TO RUIN THEIR NAME!
I had to move from Massachusettes to North Carolina and I decided to go with Liberty Bell Moving Group! IT WAS A BIG MISTAKE! I spoke on the phone with Caitlin Dunn, and she gave me a very attractive quote for $3,000 everything included with no additional charges. On the day that the movers showed up, They were using vendor our of New Jersey G and M Moving! The movers did a walk through the house and looked at all the stuff, they then told me that they were unable to do the job for $3,000 that they would only do it for $6,000 or they would not do it at all. Right away i was trying to get in contact with Liberty Bell Moving Group. I had made over 100 calls with 100 voicemails and got no response. We had already sold the house and had to leave on that day! I had no choice but to pay them the amount that they were asking for. They filled up 3/4 of the truck and i still had alot of stuff left in the house, they told me that if i wanted them to load the rest of the stuff it would cost me an extra $500. my horrible experience with this company did not end at this point. They called me the day before arrival and told me that they will be at my new house between 8 am and 12 pm. Unfortunately nobody showed up in the time frame that was given.
I recieved no phone calls stating that they might be late. I was trying to reach the G and M company for over 2 hours! When they finally called me back, they informed me that the truck was going to be at my house around 7-8 pm. When the truck showed up here, thats when it started to get very interesting. The truck showed up with no movers, just the driver. Again I called the G and M Company and they said that help was on the way. They also said that I had to pay an additional $300 for I dont know what. Some type of shuttle service, which we didnt even sign up for. In the end, me and my family ended up unloading the 24 foot truck until 4 am. No helpers showed up. No phone calls from Liberty Bell Moving nor the G and M moving company with at least an explanation or an apology for such poor service.
I STRONGLY URGE PEOPLE TO USE THIS MOVING COMPANY IF YOU WANT TO HAVE THE SAME HORRIBLE EXPERIENCE AS ME AND MY FAMILY!
Liberty Bell Moving Group LLC Reviews
I am ENRAGED!!! We hired this company back in May to move our belongings from Colorado to Florida. I initially was going to rent a U-HAUL like always, but Garrin from Liberty Bell Moving Group lit up my phone (calling over and over) until I finally took his call. He asked me what I had and I told him that I had mostly boxes for a family of 5; he quoted me $2000 and then told me that it would be delivered in 7-10 days from pick up. I hired them and paid my deposit and scheduled my pick up for June 9th. A few days before pick up I received a call to verify what I had and the lady told me that Garrin had quoted me for 50 medium boxes which must’ve been a number he pulled from a hat! I never told him this. Anyways, I was still unsure of exactly what I had as we were still packing, so I tried to overestimate. She then collected more money for a deposit and said it would be about $2500 instead of the initial $2000 quote. So, June 9th came and the moving company showed up. The guy handling all of the paperwork spoke poor English and was very rude. I asked him when we could expect our stuff in Florida and he said 2-3 weeks, even though I had been quoted 7-10 days from Garrin.
Anyways, I have called Liberty Bell Moving Group several times and each time given the run around. I received a call exactly 2 weeks ago and was told it would definitely be there in 6-8 days... NOTHING!!! Then I called and spoke with Sharon, who apparently is "in charge just below the owners (who don’t speak with customers)” and I questioned her about my original contract and was informed that when my stuff was picked up by the movers that my contract with Liberty Bell was null and void... funny, I didn’t hire the other company. I AM FURIOUS AND WILL GO TO ALL EXTENTS TO RUIN THEIR NAME!
I had to move from Massachusettes to North Carolina and I decided to go with Liberty Bell Moving Group! IT WAS A BIG MISTAKE! I spoke on the phone with Caitlin Dunn, and she gave me a very attractive quote for $3,000 everything included with no additional charges. On the day that the movers showed up, They were using vendor our of New Jersey G and M Moving! The movers did a walk through the house and looked at all the stuff, they then told me that they were unable to do the job for $3,000 that they would only do it for $6,000 or they would not do it at all. Right away i was trying to get in contact with Liberty Bell Moving Group. I had made over 100 calls with 100 voicemails and got no response. We had already sold the house and had to leave on that day! I had no choice but to pay them the amount that they were asking for. They filled up 3/4 of the truck and i still had alot of stuff left in the house, they told me that if i wanted them to load the rest of the stuff it would cost me an extra $500. my horrible experience with this company did not end at this point. They called me the day before arrival and told me that they will be at my new house between 8 am and 12 pm. Unfortunately nobody showed up in the time frame that was given.
I recieved no phone calls stating that they might be late. I was trying to reach the G and M company for over 2 hours! When they finally called me back, they informed me that the truck was going to be at my house around 7-8 pm. When the truck showed up here, thats when it started to get very interesting. The truck showed up with no movers, just the driver. Again I called the G and M Company and they said that help was on the way. They also said that I had to pay an additional $300 for I dont know what. Some type of shuttle service, which we didnt even sign up for. In the end, me and my family ended up unloading the 24 foot truck until 4 am. No helpers showed up. No phone calls from Liberty Bell Moving nor the G and M moving company with at least an explanation or an apology for such poor service.
I STRONGLY URGE PEOPLE TO USE THIS MOVING COMPANY IF YOU WANT TO HAVE THE SAME HORRIBLE EXPERIENCE AS ME AND MY FAMILY!
THIS COMPANY DOESNT EVEN DESERVE 1 STAR!
Stole my money and left my items in the snow and never brought the moving truck I paid for