I was constantly contact by lexus of queens service department for weeks that my car was due for a service. Constant calls, texts and threatening emails that if I don't come in for the service I may face penalties in my lease. So I schedule a service. Upon arriving a service tech checks their records and tells me the car isn't due for a service for another month so if I service now I am responsible for another service before the end of my lease versus a month from now where it won't be needed. He then proceeds to tell me the service is $495.00!!! To change air, check fluids and rotate tires. I think he's joking and he offers to discount it to $420.00 plus tax. I ask him why I should do it here when pepboys will do it for less than half. He said this is the price and if I do it elsewhere it will void the warranty on the car! I tell him that's crazy and he agrees but that's the way it is here. So I refused the service and lexus of queens will never get another lease from my family (3 leased cars in the last 2 years). Great way to bait and switch, try and ripoff and then lose a customer. Be careful, they are thieves and the service department employees know it.
I took my car to get serviced at Lexus of Queens 10/8/2015 and noticed a tear to the inside front passenger door after I picked it up. I returned a few days later, expecting like any good business, they would apologize for the damage and fix it. Instead, the service manager, Richard Goulian, denied they did it and refused to have anything to do with me.
Lexus of Queens Reviews
I was constantly contact by lexus of queens service department for weeks that my car was due for a service. Constant calls, texts and threatening emails that if I don't come in for the service I may face penalties in my lease. So I schedule a service. Upon arriving a service tech checks their records and tells me the car isn't due for a service for another month so if I service now I am responsible for another service before the end of my lease versus a month from now where it won't be needed. He then proceeds to tell me the service is $495.00!!! To change air, check fluids and rotate tires. I think he's joking and he offers to discount it to $420.00 plus tax. I ask him why I should do it here when pepboys will do it for less than half. He said this is the price and if I do it elsewhere it will void the warranty on the car! I tell him that's crazy and he agrees but that's the way it is here. So I refused the service and lexus of queens will never get another lease from my family (3 leased cars in the last 2 years). Great way to bait and switch, try and ripoff and then lose a customer. Be careful, they are thieves and the service department employees know it.
I took my car to get serviced at Lexus of Queens 10/8/2015 and noticed a tear to the inside front passenger door after I picked it up. I returned a few days later, expecting like any good business, they would apologize for the damage and fix it. Instead, the service manager, Richard Goulian, denied they did it and refused to have anything to do with me.