I visited LensCrafters at the Valencia Town Center Mall on July 13, 2023, for a scheduled appointment at 6:00 PM. Unfortunately, my experience with them was extremely disappointing and highlighted their unethical practices and misinformation. Upon arrival, I presented my insurance card to the receptionist, who struggled to locate my information in their system. Despite my son having visited the same location on March 29, 2023, and receiving an eye exam from Dr. Wong, they claimed to have no record of his visit. This was in direct contrast to the evidence I presented, including Dr. Wong's prescription and the MES Vision app on my phone, which clearly showed my coverage under MES Vision. When I requested an estimate for frames and lenses, I was given an exorbitant figure of around $550 or more. The receptionist eventually found my insurance information but informed me that LensCrafters was "Out-of-Network." I later discovered that LensCrafters is, in fact, an "In-Network" provider through MES Vision, as confirmed by MES Vision's customer service representative. This revelation raises serious concerns about LensCrafters' intention to mislead customers and overcharge for their services. Whether the receptionist at LensCrafters is lying or not or whether the MES Vision's customer service rep was lying or not, my main concern is for people to be aware that businesses can manipulate and deceive their customers in order to gain an advantage or profit. Furthermore, the LensCrafters receptionist informed me that he had placed a hold on my benefits without providing any care, preventing me from seeking services from another provider. While the legality of this process is questionable, it is clear that LensCrafters failed to act in good faith and disregarded my rights as a paying customer. After contacting MES Vision, the hold on my benefits was promptly lifted, emphasizing that LensCrafters had the ability to do so themselves. This further exposes their deceptive practices and lack of transparency. I feel compelled to share my experience to warn others about LensCrafters' unethical conduct. Their intentional misinformation and unjustifiable hold on benefits, even without providing any care, is inconvenient and unacceptable. Customers should be cautious when dealing with LensCrafters and consider alternative eye care providers who prioritize transparency and customer satisfaction. I sincerely hope that LensCrafters addresses these issues and takes immediate steps to rectify their practices, ensuring that other customers do not fall victim to their deceptive tactics. Rating: ★☆☆☆☆
What is wrong with business in America? In the old days, there used to be a sense that businesses won and lost. So long as the quality of service was good enough to keep the business fighting, they took a loss, knowing that they could have a clear come-back. That's called competition. Today the all-American business empire only wants to win.
Case in point? Lenscrafters.I bought a pair of glasses 3 months ago and they are already scratched. Sure, they have a 30-days no questions asked guarantee, and they also offer a 1 year protection plan for your glasses. But give me a break!
I chatted with their corporate office. They said they would have to check if I bought their protection plan. I had not bought the plan, and that's when all hell broke lose.
I told them that the previous glasses I owned, from the other stores, would last me anywhere between 3 - 5 years without a single scratch, and that I had given these glasses the same care as the others. In fact, I was cleaning them with a cleaning care kit I bought in their store. How it is then that these had a smudge in the middle of both lenses with only 3 months of use?
I told them that if I had known that the quality of their materials was so bad, to the point where they wouldn't even withstand the course of what an average user would expect, I would have bought a 5-year plan. Or better yet, I would have bought no glasses at all. Of course, they panicked and sent me to the store to get a free replacement for the lenses.
Has "programmed decadence" hit an all-time low?
It turns out that the problem is not in the glass material, but in the anti-reflective coating. Here again, business America is selecting cheaper materials, inefficient processes, and dirt cheap employees, only because they want to make an even greater profit than last year. They can't lose for once, and this makes the coexistence of the CEO, the employees, and customers, a cutthroat experience. Willing then to sacrifice the quality, and even putting people at risk, for that extra profit.
And then what happens is that you get a bad rap, people leave the brick and mortar store, and gravitate to other businesses that can still offer decent quality: the online store.
So typical of what is going on today all over America. Makes me think that even capitalism could be under siege. When companies like Boeing make decisions that costs lives, and that will most likely make their business fail. I don't want to ever hear that Boeing is too big to fail, meaning to say, that they are too important and must be salvaged. The online market is open to everyone.
Sadly, we are not living in an age of competition, but rather in an age of acute capital cannibalism; and this is reflected in all markets. What my dad use to say still holds true: "What seems cheap, usually turns out to be a lot more expensive."
As a past customer, LensCrafters has been routinely emailing me promotional advertising; the more recent one stated that “you were here for us, now we (LensCrafters) are here for you.” Generally, their ads offer special discounted eyeglass sales in their promotions. Over the years, I have bought 2 pairs of glasses from LensCrafters.
One pair, which I wear all the time, had become partially occluded from a filmy protective covering they put over the lens. This covering has affected the clarity of my vision by creating splotchy spots on the lens. So I contacted a LensCrafters shop at Tyson’s Corner Mall, VA, to ask them if they would replace the defective lens.
I was not asking for a free service. Their staff was curt and adamant about my need to provide a new prescription before they could do it. Now, I told them that I don’t need a new Rx because my most recent annual opthomologist exam indicated no change in my vision.
Moreover, I was not asking for a different lens but rather only a replacement of my existing lens for which they have my Rx in their files. In short, the LensCrafters eyeglass lens had degraded over time because of the deteriorating covering that they placed over the lens. Apparently their above advertising was insincere because “they were not here for me.”
I had contacted their Luxottica Customer Care division on the matter but have received no meaningful reply. I would recommend that when seeking eyeware, new or replacement, that you patronize other Companies who have more customer-friendly practices. Contrary to their advertisement, LensCrafters is “not there for you.”
I took a brand new Cartier to this store to order lenses. I purchased the frame just a few days before while I was traveling to US from a store in Washington DC, and have paid CAD 920. This frame was not available anywhere in Canada to my knowledge and that was why I purchased it in US after tons of searching and calls to Cartier. I told the store rep (apparently the manager) at the time of ordering, that this is an expensive frame and asked her to be super careful with this. She ensured me that they are in good hands!
5 days later I went back to pick up the frame with the new lenses, and the frame was badly damaged! deep punches on the frame! I took pictures and videos of the frame. The store rep told me that she will follow up and let me know what they can do. The damage was also obvious on the lens itself beside the punched area. I did not pick up the frame and waited for the store's call. Of course the store did not call back, until I called.
I kept calling and calling the store just to hear that they are following up with Cartier to find a new frame as replacement. After 2 weeks ans consistent calling, finally the store manager told me that they can do nothing about it. Now I have my brand new frame of $920 damaged + paid $270 for the lenses that are already chipped on a damaged frame!!! $1200-$1300 to the trash. I will be talking to a lawyer soon, to take the issue to a small court as this is substantial loss for me!
I would like the full refund of $1300 or repurchasing the same frame and lenses. I provided them with a copy of my receipt from the store I got the frame from. They called the store and the store has confirmed that they can bring a brand new frame for me. I also provided them the option of ordering the frame online through the official Cartier trailer: designereyes.com. The next step is a court, unless this issue gets resolved through this form submission. Final note: The frame was a luxtury product which has lost it's whole value!!! It looks worst than my old 15 year old frame now. This is big for me and I will legally follow up the matter, in fact I already had a brief conversation with my lawyer in case this does not get resolved through this note.
I purchased glasses at Lenscrafters in July of 2015. After less than 6 months the lenses developed foggy spots like water spots on them. When I took them back to Lenscrafters to complain that the lens was defective, they told me that I had to be extra careful when cleaning them. They agreed to replace them. The same thing happened again. Since I needed a new prescription, I went to a different company to get new lenses. They said that I was the 3rd person this week who had to get new lenses due to this defect. I think that the anti-reflective coating on the lens is coming off. Lenscrafters never gave me special instructions for cleaning. I have worn glasses for over 40 years, and this has never happened. Also, I have never paid that much for lenses at any company.
I purchased a pair of glasses from LenCrafters in 2014. I have worn eyeglasses for most of my life, so I know how to porperly take care of them. Six months ago, I started to notice what appeared to be scratches on the inside of my eyeglasses. These scratches seemed to be getting worse whenever I cleaned my glasses. I have taken a closer look at the scratches and noticed that they aren't scratches afterall. It is the Anti-reflective coating that is scratching off. I emailed LenCrafters about this issue and I got no response. I called the store and they said that they cannot repair them and that I would have to purchase new lens. This is rediculous. I paid for a coating to be put on my glasses and less than two years later it is coming off and it can't be fixed. How is this right? I shouldn't have to pay for new lens when it is their product that is defective.
LensCrafters Reviews
I visited LensCrafters at the Valencia Town Center Mall on July 13, 2023, for a scheduled appointment at 6:00 PM. Unfortunately, my experience with them was extremely disappointing and highlighted their unethical practices and misinformation. Upon arrival, I presented my insurance card to the receptionist, who struggled to locate my information in their system. Despite my son having visited the same location on March 29, 2023, and receiving an eye exam from Dr. Wong, they claimed to have no record of his visit. This was in direct contrast to the evidence I presented, including Dr. Wong's prescription and the MES Vision app on my phone, which clearly showed my coverage under MES Vision. When I requested an estimate for frames and lenses, I was given an exorbitant figure of around $550 or more. The receptionist eventually found my insurance information but informed me that LensCrafters was "Out-of-Network." I later discovered that LensCrafters is, in fact, an "In-Network" provider through MES Vision, as confirmed by MES Vision's customer service representative. This revelation raises serious concerns about LensCrafters' intention to mislead customers and overcharge for their services. Whether the receptionist at LensCrafters is lying or not or whether the MES Vision's customer service rep was lying or not, my main concern is for people to be aware that businesses can manipulate and deceive their customers in order to gain an advantage or profit. Furthermore, the LensCrafters receptionist informed me that he had placed a hold on my benefits without providing any care, preventing me from seeking services from another provider. While the legality of this process is questionable, it is clear that LensCrafters failed to act in good faith and disregarded my rights as a paying customer. After contacting MES Vision, the hold on my benefits was promptly lifted, emphasizing that LensCrafters had the ability to do so themselves. This further exposes their deceptive practices and lack of transparency. I feel compelled to share my experience to warn others about LensCrafters' unethical conduct. Their intentional misinformation and unjustifiable hold on benefits, even without providing any care, is inconvenient and unacceptable. Customers should be cautious when dealing with LensCrafters and consider alternative eye care providers who prioritize transparency and customer satisfaction. I sincerely hope that LensCrafters addresses these issues and takes immediate steps to rectify their practices, ensuring that other customers do not fall victim to their deceptive tactics. Rating: ★☆☆☆☆
What is wrong with business in America? In the old days, there used to be a sense that businesses won and lost. So long as the quality of service was good enough to keep the business fighting, they took a loss, knowing that they could have a clear come-back. That's called competition. Today the all-American business empire only wants to win.
Case in point? Lenscrafters.I bought a pair of glasses 3 months ago and they are already scratched. Sure, they have a 30-days no questions asked guarantee, and they also offer a 1 year protection plan for your glasses. But give me a break!
I chatted with their corporate office. They said they would have to check if I bought their protection plan. I had not bought the plan, and that's when all hell broke lose.
I told them that the previous glasses I owned, from the other stores, would last me anywhere between 3 - 5 years without a single scratch, and that I had given these glasses the same care as the others. In fact, I was cleaning them with a cleaning care kit I bought in their store. How it is then that these had a smudge in the middle of both lenses with only 3 months of use?
I told them that if I had known that the quality of their materials was so bad, to the point where they wouldn't even withstand the course of what an average user would expect, I would have bought a 5-year plan. Or better yet, I would have bought no glasses at all. Of course, they panicked and sent me to the store to get a free replacement for the lenses.
Has "programmed decadence" hit an all-time low?
It turns out that the problem is not in the glass material, but in the anti-reflective coating. Here again, business America is selecting cheaper materials, inefficient processes, and dirt cheap employees, only because they want to make an even greater profit than last year. They can't lose for once, and this makes the coexistence of the CEO, the employees, and customers, a cutthroat experience. Willing then to sacrifice the quality, and even putting people at risk, for that extra profit.
And then what happens is that you get a bad rap, people leave the brick and mortar store, and gravitate to other businesses that can still offer decent quality: the online store.
So typical of what is going on today all over America. Makes me think that even capitalism could be under siege. When companies like Boeing make decisions that costs lives, and that will most likely make their business fail. I don't want to ever hear that Boeing is too big to fail, meaning to say, that they are too important and must be salvaged. The online market is open to everyone.
Sadly, we are not living in an age of competition, but rather in an age of acute capital cannibalism; and this is reflected in all markets. What my dad use to say still holds true: "What seems cheap, usually turns out to be a lot more expensive."
As a past customer, LensCrafters has been routinely emailing me promotional advertising; the more recent one stated that “you were here for us, now we (LensCrafters) are here for you.” Generally, their ads offer special discounted eyeglass sales in their promotions. Over the years, I have bought 2 pairs of glasses from LensCrafters.
One pair, which I wear all the time, had become partially occluded from a filmy protective covering they put over the lens. This covering has affected the clarity of my vision by creating splotchy spots on the lens. So I contacted a LensCrafters shop at Tyson’s Corner Mall, VA, to ask them if they would replace the defective lens.
I was not asking for a free service. Their staff was curt and adamant about my need to provide a new prescription before they could do it. Now, I told them that I don’t need a new Rx because my most recent annual opthomologist exam indicated no change in my vision.
Moreover, I was not asking for a different lens but rather only a replacement of my existing lens for which they have my Rx in their files. In short, the LensCrafters eyeglass lens had degraded over time because of the deteriorating covering that they placed over the lens. Apparently their above advertising was insincere because “they were not here for me.”
I had contacted their Luxottica Customer Care division on the matter but have received no meaningful reply. I would recommend that when seeking eyeware, new or replacement, that you patronize other Companies who have more customer-friendly practices. Contrary to their advertisement, LensCrafters is “not there for you.”
Day nine no glasses store lied too me very rude corprate lied to me very rude never got the glasses
I took a brand new Cartier to this store to order lenses. I purchased the frame just a few days before while I was traveling to US from a store in Washington DC, and have paid CAD 920. This frame was not available anywhere in Canada to my knowledge and that was why I purchased it in US after tons of searching and calls to Cartier. I told the store rep (apparently the manager) at the time of ordering, that this is an expensive frame and asked her to be super careful with this. She ensured me that they are in good hands!
5 days later I went back to pick up the frame with the new lenses, and the frame was badly damaged! deep punches on the frame! I took pictures and videos of the frame. The store rep told me that she will follow up and let me know what they can do. The damage was also obvious on the lens itself beside the punched area. I did not pick up the frame and waited for the store's call. Of course the store did not call back, until I called.
I kept calling and calling the store just to hear that they are following up with Cartier to find a new frame as replacement. After 2 weeks ans consistent calling, finally the store manager told me that they can do nothing about it. Now I have my brand new frame of $920 damaged + paid $270 for the lenses that are already chipped on a damaged frame!!! $1200-$1300 to the trash. I will be talking to a lawyer soon, to take the issue to a small court as this is substantial loss for me!
I would like the full refund of $1300 or repurchasing the same frame and lenses. I provided them with a copy of my receipt from the store I got the frame from. They called the store and the store has confirmed that they can bring a brand new frame for me. I also provided them the option of ordering the frame online through the official Cartier trailer: designereyes.com. The next step is a court, unless this issue gets resolved through this form submission. Final note: The frame was a luxtury product which has lost it's whole value!!! It looks worst than my old 15 year old frame now. This is big for me and I will legally follow up the matter, in fact I already had a brief conversation with my lawyer in case this does not get resolved through this note.
I purchased glasses at Lenscrafters in July of 2015. After less than 6 months the lenses developed foggy spots like water spots on them. When I took them back to Lenscrafters to complain that the lens was defective, they told me that I had to be extra careful when cleaning them. They agreed to replace them. The same thing happened again. Since I needed a new prescription, I went to a different company to get new lenses. They said that I was the 3rd person this week who had to get new lenses due to this defect. I think that the anti-reflective coating on the lens is coming off. Lenscrafters never gave me special instructions for cleaning. I have worn glasses for over 40 years, and this has never happened. Also, I have never paid that much for lenses at any company.
I purchased a pair of glasses from LenCrafters in 2014. I have worn eyeglasses for most of my life, so I know how to porperly take care of them. Six months ago, I started to notice what appeared to be scratches on the inside of my eyeglasses. These scratches seemed to be getting worse whenever I cleaned my glasses. I have taken a closer look at the scratches and noticed that they aren't scratches afterall. It is the Anti-reflective coating that is scratching off. I emailed LenCrafters about this issue and I got no response. I called the store and they said that they cannot repair them and that I would have to purchase new lens. This is rediculous. I paid for a coating to be put on my glasses and less than two years later it is coming off and it can't be fixed. How is this right? I shouldn't have to pay for new lens when it is their product that is defective.