I sent in a pair of sunglasses for the company to put in prescription lenses on 3/19/2022. The order was delayed and I did not receive the glasses until 4/14/2022. The glasses came with a defect in one of the lenses. The company website claims the glasses go through a full inspection before they are sent out. This obviously did not happen.
I contacted the company right away and asked for a refund. I was told they do not issue refunds and I would have to send the glasses back for a redo. I sent the glasses back on 5/3/2022. I did not hear from them and I had to contact them and was told they are still in the redo process.
Being this has gone on for over two months I again asked for a refund since they originally sent the glasses out without inspection and I was denied a refund again. The redo came on 5/4 and they were flawed worse than the first pair. I sent them proof and they still refused my refund. They told me to send them back for a third attempt.
I want a refund to spend my hard-earned money on a more reliable and honest company.
This company does not represent an honest glasses and lens provider to the vision concerns of the public. They represent themselves as the Lensabl company located in North Hollywood California. They have no relationship with this laboratory as ownership or on site public service representatives, as I personally have gone to this lab as shown on mailing labels provided by Lensabl.com and asked them if the website was part of the way they do business.
The receptionist Mandy, was clear that they were not in any way connected to Lensable.com and it is a separate company. Lensabl.com will not show proof of qualified opticians that work for them if you request that by email, although they represent that they do have them. If you ask Lensabl.com for proof of that fact, they will not provide it to you.
They only communicate through email and no other means. They have no mailing address or phone number that take complaints for Lensabl.com and ship packages to and from a separate lab in North Hollywood named Lensabl, representing that you are shipping directly to Lensabl.com on their mailing labels.
Bought a NEW pair of glasses, sent it to Lensabl for lens replacement since I have prescriptions. Lensabl delayed the processing, they gave me USPS and UPS for shipping, so I chose USPS. Package is lost, HAS NOT left california according to tracking number PROVIDED by Lensabl. It's been more than a month, lensabl emailed me numerous times, saying they will NOT refund what they lost. It's a total of $128, it's some change for most rich people but it's $128 of hard earned money for me.
Lensabl, Inc. Reviews
I sent in a pair of sunglasses for the company to put in prescription lenses on 3/19/2022. The order was delayed and I did not receive the glasses until 4/14/2022. The glasses came with a defect in one of the lenses. The company website claims the glasses go through a full inspection before they are sent out. This obviously did not happen.
I contacted the company right away and asked for a refund. I was told they do not issue refunds and I would have to send the glasses back for a redo. I sent the glasses back on 5/3/2022. I did not hear from them and I had to contact them and was told they are still in the redo process.
Being this has gone on for over two months I again asked for a refund since they originally sent the glasses out without inspection and I was denied a refund again. The redo came on 5/4 and they were flawed worse than the first pair. I sent them proof and they still refused my refund. They told me to send them back for a third attempt.
I want a refund to spend my hard-earned money on a more reliable and honest company.
This company does not represent an honest glasses and lens provider to the vision concerns of the public. They represent themselves as the Lensabl company located in North Hollywood California. They have no relationship with this laboratory as ownership or on site public service representatives, as I personally have gone to this lab as shown on mailing labels provided by Lensabl.com and asked them if the website was part of the way they do business.
The receptionist Mandy, was clear that they were not in any way connected to Lensable.com and it is a separate company. Lensabl.com will not show proof of qualified opticians that work for them if you request that by email, although they represent that they do have them. If you ask Lensabl.com for proof of that fact, they will not provide it to you.
They only communicate through email and no other means. They have no mailing address or phone number that take complaints for Lensabl.com and ship packages to and from a separate lab in North Hollywood named Lensabl, representing that you are shipping directly to Lensabl.com on their mailing labels.
Bought a NEW pair of glasses, sent it to Lensabl for lens replacement since I have prescriptions. Lensabl delayed the processing, they gave me USPS and UPS for shipping, so I chose USPS. Package is lost, HAS NOT left california according to tracking number PROVIDED by Lensabl. It's been more than a month, lensabl emailed me numerous times, saying they will NOT refund what they lost. It's a total of $128, it's some change for most rich people but it's $128 of hard earned money for me.