Absolute worst customer service I have ever experienced!! Michele Mauldin the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with that - when asked if it would be another 10 weeks Michele snidely replied "might be." When I asked if I could get a loaner couch she replied "You want a used couch?". Ultimately I got the damaged couch in the mean time.
What was supposed to only be a damaged chaise ended up being a couch that was stapled in the front, missing an attachment, and had a random metal piece sticking out of the front. Not to mention the plastic attachments barely hold the sectional together. I wanted the couch picked up and refunded. The pickup was scheduled and I sat around waiting for 3 hours when they no showed on me. I called the store to get details and the number that had called me the night before. No answer. I then call the Austin TX store and the driver tried to pull a fast one - using the photo he had taken of my place during the first delivery. I know this because the Austin manager said the driver typically provides a call log showing the outgoing calls and he did not in this case. I have a call log showing my calls out to this no show driver as well as the stores and customer service trying to get info.
They told me they couldn't pick my couch up for over 2 weeks which means my $3K refund would not be processed until then and we were about to be leaving on vacation. Michele gave me a call as I had left her a message over the weekend after they no showed. She was so incredibly rude treating me like I was in the wrong saying they had photos of my house - when I said they didn't send the call log - she snapped at me saying they never do that. I said well yes the Austin manager told me they do and she again told me I was wrong and hung up on me. All I want is for my couch to be picked up, refunded, and never have to work with this company again!! With all the competing furniture business these days that pride themselves on customer service - Lazy Boy should be very concerned.
Lebco Industries Reviews
Absolute worst customer service I have ever experienced!! Michele Mauldin the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with that - when asked if it would be another 10 weeks Michele snidely replied "might be." When I asked if I could get a loaner couch she replied "You want a used couch?". Ultimately I got the damaged couch in the mean time.
What was supposed to only be a damaged chaise ended up being a couch that was stapled in the front, missing an attachment, and had a random metal piece sticking out of the front. Not to mention the plastic attachments barely hold the sectional together. I wanted the couch picked up and refunded. The pickup was scheduled and I sat around waiting for 3 hours when they no showed on me. I called the store to get details and the number that had called me the night before. No answer. I then call the Austin TX store and the driver tried to pull a fast one - using the photo he had taken of my place during the first delivery. I know this because the Austin manager said the driver typically provides a call log showing the outgoing calls and he did not in this case. I have a call log showing my calls out to this no show driver as well as the stores and customer service trying to get info.
They told me they couldn't pick my couch up for over 2 weeks which means my $3K refund would not be processed until then and we were about to be leaving on vacation. Michele gave me a call as I had left her a message over the weekend after they no showed. She was so incredibly rude treating me like I was in the wrong saying they had photos of my house - when I said they didn't send the call log - she snapped at me saying they never do that. I said well yes the Austin manager told me they do and she again told me I was wrong and hung up on me. All I want is for my couch to be picked up, refunded, and never have to work with this company again!! With all the competing furniture business these days that pride themselves on customer service - Lazy Boy should be very concerned.