We had an issue with one of our HVAC dampers, and we were calling around to get quotes from various different companies. Lawrence Air Conditioning and Heating was just one of the companies that we called. When I spoke to them initially, they never mentioned that there would be a service call fee. Because some of the other companies that we called to come out didn't charge a service call fee, we assumed that they didn't charge either since they never mentioned it. When I spoke to the lady answering the phone once more about the invoice to let her know that we were never told that they would be charging a fee for a service call, she angrily stated, "Did you think it was supposed to be free?", I stated that there were some companies that did not charge, she then stated, "Well...we're not one of those companies". I really don't think this part of the conversation was necessary, and I believe that a business should be transparent from the start, and not try strong arm you at the very end.
Lawrence Air Conditioning & Heating Reviews
We had an issue with one of our HVAC dampers, and we were calling around to get quotes from various different companies. Lawrence Air Conditioning and Heating was just one of the companies that we called. When I spoke to them initially, they never mentioned that there would be a service call fee. Because some of the other companies that we called to come out didn't charge a service call fee, we assumed that they didn't charge either since they never mentioned it. When I spoke to the lady answering the phone once more about the invoice to let her know that we were never told that they would be charging a fee for a service call, she angrily stated, "Did you think it was supposed to be free?", I stated that there were some companies that did not charge, she then stated, "Well...we're not one of those companies". I really don't think this part of the conversation was necessary, and I believe that a business should be transparent from the start, and not try strong arm you at the very end.