This company first introduced a one timefree trial for $5.00, Then they continuously mail you products by the weeks. On September 19, 2016 I saw a debit in the amount of $39 from my account. I then wrote the company and retuned two packages of unopened unused products via Post Office on September 20, 2016.. My account was them debited in the amount of a whopping $117.00 on ctober 4, 2016. I was forced to cancel my credit card and ow I am seeking restitution via my banking instution.
I responded to an email which was supposedly from Costco. The email stated that Costco was providing rewards for it's good customers. There was a list of 8 - 10 "samples" of various products from which to choose. I was instructed to pay a relatively small shipping/handling fee, and was directed to a page to enter credit card info for that purpose. Believe me when I say, there was NOTHING on that credit card entry page which indicated that I was dealing with Lavino Skin Science or in ANY manner agreeing to future shipments. I had 100% confidence that I was participating with Costco in a Costco-sponsored promotion.
When the products arrived, there was minimal paperwork included in the package. Honestly, I had to rack my brain to try to remember how/when I had ordered such products. There was ZERO identifying information on the Packing Slip to indicate the shipment originated from Lavino Skin Science, OR that this was related to any sort of auto-delivery which would continue until cancellation.
I'm getting ready to call my credit card company right now, and can only hope for some resolution.
Amazon sent a survey which I took for a reward that was chosen from a list of items. I only had to pay a small fee for shipping and handling. Most items on list were already selected so I chose the skin care sample. Paid the fee for shipping and received the sample of skin care which also included a sample of the eye care.
Upon receipt of the samples, I thought it a little odd that there was NO paperwork in the mailing envelope but didn't think anymore about it as they were sample size and I trusted Amazon.
Lo and behold, I saw today two charges on my bank account that totaled almost $158. I had NO idea what the charges were as I did not order anything and the name on the charges did not mention Lavino. Called my bank to find out what the charges were & the bank gave me two phone numbers for the charges.
When I called the numbers, that is when I discovered that they were Lavino. Called both numbers and found that I was enrolled in auto delivery. I never received or agreed to ANY auto delivery. Talked with the rep at Lavino who says that when I accepted the samples, it automatically signed me up for monthly deliveries. I was shocked and angry.
My bank card has been changed to stop any and all deductions going forward. This company is a total ripoff that takes advantage of people who take a survey. I will be contacting Amazon about this also.
Ordered a "Free Trial" of product that was advertised as being recomended by Dr. Oz. Stated that you would only be charged for shipping and handling. Received the product in a box with no return address and a packing slip that only gave the product name with no return address or info re future charges. 2 weeks later my bank fraud dept contacted me to ask about suspicious charges on my account. I went to my bank and they pulled the information re the charges and it was strange names with phone # so right then and there I called the number and a man answered. It honestly sounded like he was sitting in his living room. When I asked him about the 2 charges he advised me that this was a "14 day trial" and that if you did not cancel with in the 14 days you would be charged $99.95 for the Eye Serum and $99.97 for the Moisturizer. So I told him to cancel it immediatley and when I asked him if any further charges were going to come out he stated "no because you cancelled". When I told him I was at my bank cancelling my card as we spoke he then stated "no you dont need to do that I have cancelled it for you". LIke I was going to believe that and I am glad I cancelled my card because after reading what others have gone thru they seem to continue to charge peoples cards even after they have cancelled. So I would advise anyone out there who has had dealings with these people to cancel your credit card that was used in the transaction.
I signed up for a "free" trial (plus shipping, around $3) of LAVINO SKIN MOISTURIZER, distrubuted by HASHTAG FULFILLMENT and LAVINO SKIN SCIENCE. I made sure it was not an "auto-ship" situation, and then 3 weeks later, there is a sudden debit of $117! I called the numbers, the customer service guy was unsure of anything, said I had to of agreed to the terms & conditions beforehand and that I got an email. I have no record of the email, and when he sent me to www.lavinotrial.com, the page was blank except for the title Lavino Skin Science, and then in big black letter TEMPORARILY OUT OF STOCK. That was it. No where to navigate from there. This is how the company shows up on my debit account:
Lavino Skin Science Reviews
This company first introduced a one timefree trial for $5.00, Then they continuously mail you products by the weeks. On September 19, 2016 I saw a debit in the amount of $39 from my account. I then wrote the company and retuned two packages of unopened unused products via Post Office on September 20, 2016.. My account was them debited in the amount of a whopping $117.00 on ctober 4, 2016. I was forced to cancel my credit card and ow I am seeking restitution via my banking instution.
Unscrupulous
I responded to an email which was supposedly from Costco. The email stated that Costco was providing rewards for it's good customers. There was a list of 8 - 10 "samples" of various products from which to choose. I was instructed to pay a relatively small shipping/handling fee, and was directed to a page to enter credit card info for that purpose. Believe me when I say, there was NOTHING on that credit card entry page which indicated that I was dealing with Lavino Skin Science or in ANY manner agreeing to future shipments. I had 100% confidence that I was participating with Costco in a Costco-sponsored promotion.
When the products arrived, there was minimal paperwork included in the package. Honestly, I had to rack my brain to try to remember how/when I had ordered such products. There was ZERO identifying information on the Packing Slip to indicate the shipment originated from Lavino Skin Science, OR that this was related to any sort of auto-delivery which would continue until cancellation.
I'm getting ready to call my credit card company right now, and can only hope for some resolution.
SHAME on you LAVINO SKIN SCIENCE.
Amazon sent a survey which I took for a reward that was chosen from a list of items. I only had to pay a small fee for shipping and handling. Most items on list were already selected so I chose the skin care sample. Paid the fee for shipping and received the sample of skin care which also included a sample of the eye care.
Upon receipt of the samples, I thought it a little odd that there was NO paperwork in the mailing envelope but didn't think anymore about it as they were sample size and I trusted Amazon.
Lo and behold, I saw today two charges on my bank account that totaled almost $158. I had NO idea what the charges were as I did not order anything and the name on the charges did not mention Lavino. Called my bank to find out what the charges were & the bank gave me two phone numbers for the charges.
When I called the numbers, that is when I discovered that they were Lavino. Called both numbers and found that I was enrolled in auto delivery. I never received or agreed to ANY auto delivery. Talked with the rep at Lavino who says that when I accepted the samples, it automatically signed me up for monthly deliveries. I was shocked and angry.
My bank card has been changed to stop any and all deductions going forward. This company is a total ripoff that takes advantage of people who take a survey. I will be contacting Amazon about this also.
They need to be stopped!!
Ordered a "Free Trial" of product that was advertised as being recomended by Dr. Oz. Stated that you would only be charged for shipping and handling. Received the product in a box with no return address and a packing slip that only gave the product name with no return address or info re future charges. 2 weeks later my bank fraud dept contacted me to ask about suspicious charges on my account. I went to my bank and they pulled the information re the charges and it was strange names with phone # so right then and there I called the number and a man answered. It honestly sounded like he was sitting in his living room. When I asked him about the 2 charges he advised me that this was a "14 day trial" and that if you did not cancel with in the 14 days you would be charged $99.95 for the Eye Serum and $99.97 for the Moisturizer. So I told him to cancel it immediatley and when I asked him if any further charges were going to come out he stated "no because you cancelled". When I told him I was at my bank cancelling my card as we spoke he then stated "no you dont need to do that I have cancelled it for you". LIke I was going to believe that and I am glad I cancelled my card because after reading what others have gone thru they seem to continue to charge peoples cards even after they have cancelled. So I would advise anyone out there who has had dealings with these people to cancel your credit card that was used in the transaction.
I signed up for a "free" trial (plus shipping, around $3) of LAVINO SKIN MOISTURIZER, distrubuted by HASHTAG FULFILLMENT and LAVINO SKIN SCIENCE. I made sure it was not an "auto-ship" situation, and then 3 weeks later, there is a sudden debit of $117! I called the numbers, the customer service guy was unsure of anything, said I had to of agreed to the terms & conditions beforehand and that I got an email. I have no record of the email, and when he sent me to www.lavinotrial.com, the page was blank except for the title Lavino Skin Science, and then in big black letter TEMPORARILY OUT OF STOCK. That was it. No where to navigate from there. This is how the company shows up on my debit account:
company charges credit card without authorization then refuses refund. ....DO NOT USE THIS COMPANY