There isnt much to say for a company that takes adantage of customer honesty. i have puchaces thousands of dollars worth of restoration parts from laurel mountain mustang over the past few years and never though i would get hung untill last spring 2015 it was a little concerning when parts quaility was failing, then not to be able to get funds back after returning bad parts .
being told i was to get in store credit . well here it is the end of 2015 and after calling for weeks and getting no answer, the phone is completly shut off. no emails response, to only to dive 2 hrs to the store and find it closed down. the house where kevin lived behind shop vacant but still had electric.
no sign of employees or any written notes on doors or windows of how to contact them or information on how to recoop my instore credit balance. $1800 is there any one else who has info on law suits or lawyers dealing with customers in my same position with kevin and laurel mountain mustang please respond
On Sept 4, 2014 I ordered a car part for my 1968 Mustang from Laurel Mountain Mustang through the internet. Later that same day, my son informed me that he had already order the same part several months ago for my upcoming birthday.
The following day, Sept 5, 2015, I called Laurel Mountain Mustang and explained the circumstances along with requesting an order cancellation. They told me that this would not be a problem since the order had not been shipped. I also informed them to have the purchased amount credited back to my debit card and did not wish any kind of an instore credit. Again, they said no problem that a credit would be forthcoming.
After about a week, I visited my bank account on line and discovered the credit had not been applied. In calling Laurel Mountain Mustang, the owner Kevin, stated that it was overlooked and the amount will soon be applied to my debit card.. After several days, again I noticed no credit to my bank account. In calling, Kevin stated that the amount was mistakenly placed as an instore credit and that he will take corrective action.
Afer a week still no credit. In calling the person, not Kevin, said it will be applied at the end of the week. After a week, still no credit. In subsequent calls I just receive a recorded message stating their business hours. I called over a dozen times during their business hours with the same message. I have come to realize this man is con artist, a user, a dealer off the bottom of the deck.
In closing, I wish to state that I have met some of the most interesting, honest and generous people in the car restoration hobby. I have been involved in this activity for thirty years and have dealt with people from Florida to California and in Canada. We all have a love of our hobby and there is just an unbelievable comradery and trust amongst car nuts. Then all of a sudden along comes this parasite that crawls out from under his rock and bring us to the reality that our common trust and integrity in our dealings can be invaded. The Internet has been a wonderful communications tool but apparently it also has the capacity to bring out undesirable and unwanted elements.
I ordered over $2000 in parts over a month ago, no tracking numbers given. A partial shipment arrives 2 days later. Great right...Wrong, I call and get "somebody shoulkd have told you about backorders", OK fine, Let me know when its going to come in...No idea on ETA of parts but there will be a shipment to me tomorrow, 2 days later a tie rod end shows up...I'm still missing front/rear swaybar kits and full exhaust system, Over $700+shipping that was already paid for...Now for a week now there phone system is on after hours mode...Emails not returned...OK fine, Credit card will be filed for fraudulent charges and the local (to them) DA office contacted.
Ordered 800.00 worth of product and when I got my parts was missing about 200.00 worth! All attempts to make contact have been unsuccessful- no replies to email and their phone system won't communicate!
I ordered a complete exhaust system for a 1966 mustang on their web site. I received an immediate order confirmation that they received the order but no mention when it would ship. They charged my credit card immediately for the full amount of $280+. Their web site or confirmation gave no indication if the system was a stock item, a drop ship or made-to-order product. After I waited a week, I called and asked when my order would ship.
Tiffany said it was shipping soon so I asked her for the tracking number. She said she would email it to me after talking with their supplier, Precision Exhaust in Connecticut as my exhaust pipes were shipping directly from them. After waiting another day and no email, I called back and spoke with Tiffany again. She had not spoken to the Precision Exhaust yet to get the UPS tracking number but would do it as soon as we hung up. That afternoon I received an email with a UPS tracking number. Checking with UPS, that number was not in their system. I called again and asked for Tiffany. She would not take my call now but did relay a message through the operator that the tracking number would be valid later that day and my order would be arriving on Monday. On Friday I received a muffler via UPS on a different tracking number than the one supplied but nothing else from the order.
I waited until the following Monday but no additional shipment, I tried the supplied tracking number again and it was still not in the UPS system. I called Laurel Mountain Mustang again and got Kevin on the phone. He claimed that there were two packages coming and that one must have gotten split up from the other and that it would arrive later that day. I decided to call Precision Exhaust directly to see when the pipes shipped.
Owner Dave told me he had the pipes ready for a couple of days but would not be shipping them until he received payment from Laurel Mountain Mustang and apologized for putting me in the middle of their payment issues. He had been trying to get payment from Laurel Mountain Mustang for a couple of days. I called back to Laurel Mountain Mustang but for the last two days no one will answer the telephone there. Precision Exhaust had tried calling but cannot reach anyone there either. I have sent multiple emails to [email protected] with no response.
In summary, Laurel Mountain Mustang took my money immediately, shipped one part the order, and then cut off all communication with me and the supplier. Since these deadbeats can't afford or choose not to pay their suppliers, I don't expect to receive any additional shipments or credit for the unshipped parts.
Laurel Mountain Mustang Reviews
There isnt much to say for a company that takes adantage of customer honesty. i have puchaces thousands of dollars worth of restoration parts from laurel mountain mustang over the past few years and never though i would get hung untill last spring 2015 it was a little concerning when parts quaility was failing, then not to be able to get funds back after returning bad parts .
being told i was to get in store credit . well here it is the end of 2015 and after calling for weeks and getting no answer, the phone is completly shut off. no emails response, to only to dive 2 hrs to the store and find it closed down. the house where kevin lived behind shop vacant but still had electric.
no sign of employees or any written notes on doors or windows of how to contact them or information on how to recoop my instore credit balance. $1800 is there any one else who has info on law suits or lawyers dealing with customers in my same position with kevin and laurel mountain mustang please respond
On Sept 4, 2014 I ordered a car part for my 1968 Mustang from Laurel Mountain Mustang through the internet. Later that same day, my son informed me that he had already order the same part several months ago for my upcoming birthday.
The following day, Sept 5, 2015, I called Laurel Mountain Mustang and explained the circumstances along with requesting an order cancellation. They told me that this would not be a problem since the order had not been shipped. I also informed them to have the purchased amount credited back to my debit card and did not wish any kind of an instore credit. Again, they said no problem that a credit would be forthcoming.
After about a week, I visited my bank account on line and discovered the credit had not been applied. In calling Laurel Mountain Mustang, the owner Kevin, stated that it was overlooked and the amount will soon be applied to my debit card.. After several days, again I noticed no credit to my bank account. In calling, Kevin stated that the amount was mistakenly placed as an instore credit and that he will take corrective action.
Afer a week still no credit. In calling the person, not Kevin, said it will be applied at the end of the week. After a week, still no credit. In subsequent calls I just receive a recorded message stating their business hours. I called over a dozen times during their business hours with the same message. I have come to realize this man is con artist, a user, a dealer off the bottom of the deck.
In closing, I wish to state that I have met some of the most interesting, honest and generous people in the car restoration hobby. I have been involved in this activity for thirty years and have dealt with people from Florida to California and in Canada. We all have a love of our hobby and there is just an unbelievable comradery and trust amongst car nuts. Then all of a sudden along comes this parasite that crawls out from under his rock and bring us to the reality that our common trust and integrity in our dealings can be invaded. The Internet has been a wonderful communications tool but apparently it also has the capacity to bring out undesirable and unwanted elements.
I ordered over $2000 in parts over a month ago, no tracking numbers given. A partial shipment arrives 2 days later. Great right...Wrong, I call and get "somebody shoulkd have told you about backorders", OK fine, Let me know when its going to come in...No idea on ETA of parts but there will be a shipment to me tomorrow, 2 days later a tie rod end shows up...I'm still missing front/rear swaybar kits and full exhaust system, Over $700+shipping that was already paid for...Now for a week now there phone system is on after hours mode...Emails not returned...OK fine, Credit card will be filed for fraudulent charges and the local (to them) DA office contacted.
Ordered 800.00 worth of product and when I got my parts was missing about 200.00 worth! All attempts to make contact have been unsuccessful- no replies to email and their phone system won't communicate!
I ordered a complete exhaust system for a 1966 mustang on their web site. I received an immediate order confirmation that they received the order but no mention when it would ship. They charged my credit card immediately for the full amount of $280+. Their web site or confirmation gave no indication if the system was a stock item, a drop ship or made-to-order product. After I waited a week, I called and asked when my order would ship.
Tiffany said it was shipping soon so I asked her for the tracking number. She said she would email it to me after talking with their supplier, Precision Exhaust in Connecticut as my exhaust pipes were shipping directly from them. After waiting another day and no email, I called back and spoke with Tiffany again. She had not spoken to the Precision Exhaust yet to get the UPS tracking number but would do it as soon as we hung up. That afternoon I received an email with a UPS tracking number. Checking with UPS, that number was not in their system. I called again and asked for Tiffany. She would not take my call now but did relay a message through the operator that the tracking number would be valid later that day and my order would be arriving on Monday. On Friday I received a muffler via UPS on a different tracking number than the one supplied but nothing else from the order.
I waited until the following Monday but no additional shipment, I tried the supplied tracking number again and it was still not in the UPS system. I called Laurel Mountain Mustang again and got Kevin on the phone. He claimed that there were two packages coming and that one must have gotten split up from the other and that it would arrive later that day. I decided to call Precision Exhaust directly to see when the pipes shipped.
Owner Dave told me he had the pipes ready for a couple of days but would not be shipping them until he received payment from Laurel Mountain Mustang and apologized for putting me in the middle of their payment issues. He had been trying to get payment from Laurel Mountain Mustang for a couple of days. I called back to Laurel Mountain Mustang but for the last two days no one will answer the telephone there. Precision Exhaust had tried calling but cannot reach anyone there either. I have sent multiple emails to [email protected] with no response.
In summary, Laurel Mountain Mustang took my money immediately, shipped one part the order, and then cut off all communication with me and the supplier. Since these deadbeats can't afford or choose not to pay their suppliers, I don't expect to receive any additional shipments or credit for the unshipped parts.