I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife, and I. Origin: Goiânia and destination: Rio de Janeiro (SDU), round trip. The trip for 05/28 was canceled by the airline, they didn't even contact me to inform about the cancellation, I looked on the website and called the agency where I bought the tickets (Trip.com), well, the tickets were rescheduled for 09/14/2020.
At the beginning of the month when checking on the Latam website, I see that my tickets that had already been rescheduled for September, were canceled again, without any prior notice, I had already made new hotel reservations. Now to make matters even worse, I contacted Latam and the travel agency to see why the tickets were canceled again, both said they cannot say the reason for the cancellation, and that I should choose a date by May 2021, well, I chose a date at the end of May 2021, considering that if I chose another date that year, it would probably be canceled again.
But at the beginning of the month I receive an e-mail from the travel agency informing me that Latam only allows for one rescheduling without fee, and that now I would have to pay a difference of R$ 966.06 Brazilian Reals to reschedule these tickets! It seems like a bad joke with the consumer, I didn't understand anything, because they cancel my trips twice, without any notice, and now they want to charge me to reschedule! Since I, the customer, never canceled anything! I really need your help to resolve this situation.
I need a solution, I call Trip.com they inform that (LATAM) is overcharging to reschedule my tickets! I call Latam, tell me to call Trip.com, in this way I am, without tickets, without a refund, without rebooking!
I already had my tickets canceled 2 times by them. I need a solution, as there are no conditions and of course I´m having so much trouble with these cancelations of tickets that were not canceled by me! This makes no sense. That way I'm being harmed 3 times !!!
This report is for us citizens headed to chile for the eclipse, with a connecting flight out of the santiago airport there. Beware of a man in the latam check-in area posing as a handler there. He will approach you, call you "my friend," and then scam you out of $60 usd equivalent in chilean pesos. He does not wear a latam uniform, but he knows all the women behind the latam counters and works with them. He kissed some on the cheek.) they know him and they let him cut the line to get you through. I suspect that they conspire with him and share his winnings at the end of the day. Do not let him help you to get chilean pesos out of the atm.) while it was my fault that i was stupid to get scammed, it is also latam's fault that it lets its employees rip us of with this man. I filed a complaint with latam, but got the usual 'cut & pastel reply. And so i post on the scamion.)
LATAM Airlines USA Reviews
I bought an airline ticket in November 2019, where the day of the trip was for 05/28/2020, tickets for 2 people, my wife, and I. Origin: Goiânia and destination: Rio de Janeiro (SDU), round trip. The trip for 05/28 was canceled by the airline, they didn't even contact me to inform about the cancellation, I looked on the website and called the agency where I bought the tickets (Trip.com), well, the tickets were rescheduled for 09/14/2020.
At the beginning of the month when checking on the Latam website, I see that my tickets that had already been rescheduled for September, were canceled again, without any prior notice, I had already made new hotel reservations. Now to make matters even worse, I contacted Latam and the travel agency to see why the tickets were canceled again, both said they cannot say the reason for the cancellation, and that I should choose a date by May 2021, well, I chose a date at the end of May 2021, considering that if I chose another date that year, it would probably be canceled again.
But at the beginning of the month I receive an e-mail from the travel agency informing me that Latam only allows for one rescheduling without fee, and that now I would have to pay a difference of R$ 966.06 Brazilian Reals to reschedule these tickets! It seems like a bad joke with the consumer, I didn't understand anything, because they cancel my trips twice, without any notice, and now they want to charge me to reschedule! Since I, the customer, never canceled anything! I really need your help to resolve this situation.
I need a solution, I call Trip.com they inform that (LATAM) is overcharging to reschedule my tickets! I call Latam, tell me to call Trip.com, in this way I am, without tickets, without a refund, without rebooking!
I already had my tickets canceled 2 times by them. I need a solution, as there are no conditions and of course I´m having so much trouble with these cancelations of tickets that were not canceled by me! This makes no sense. That way I'm being harmed 3 times !!!
This report is for us citizens headed to chile for the eclipse, with a connecting flight out of the santiago airport there. Beware of a man in the latam check-in area posing as a handler there. He will approach you, call you "my friend," and then scam you out of $60 usd equivalent in chilean pesos. He does not wear a latam uniform, but he knows all the women behind the latam counters and works with them. He kissed some on the cheek.) they know him and they let him cut the line to get you through. I suspect that they conspire with him and share his winnings at the end of the day. Do not let him help you to get chilean pesos out of the atm.) while it was my fault that i was stupid to get scammed, it is also latam's fault that it lets its employees rip us of with this man. I filed a complaint with latam, but got the usual 'cut & pastel reply. And so i post on the scamion.)