I deliberately chose a Larson door over other brands and paid more specifically for the "Lifetime Warranty." The latch failed once and I was sent a replacement. The latch failed a second time and I am told it is only covered for 1 year. So they write a lifetime warranty but have so many exclusions that nothing is covered when it fails. Their customer service is bad, as I called the customer service number that is prominently displayed on the search results and on the website, yet after entering all the info required I was told by an automated message to go online and chat. So I did that and entered all the info and was told the latch is not covered longer than 1 year, and the part is almost $11.00. Their warranty is very misleading. I doubt I will ever buy another Larson door again.
Larson Manufacturing Company Reviews
I deliberately chose a Larson door over other brands and paid more specifically for the "Lifetime Warranty." The latch failed once and I was sent a replacement. The latch failed a second time and I am told it is only covered for 1 year. So they write a lifetime warranty but have so many exclusions that nothing is covered when it fails. Their customer service is bad, as I called the customer service number that is prominently displayed on the search results and on the website, yet after entering all the info required I was told by an automated message to go online and chat. So I did that and entered all the info and was told the latch is not covered longer than 1 year, and the part is almost $11.00. Their warranty is very misleading. I doubt I will ever buy another Larson door again.
Purchased 2 doors from busy beaver, looked like a quality door but what a nightmare...
The instructions were very incorrect .........they were for several different door styles...
The handle is crap flimsy and cheap............very dissatisfied and disappointed