I walked in to the dealership at 10:30 in the morning on March 13, 2017 to lease a new jeep vehicle. I liked one of the vehicles and the dealer told me that they have it in stock and that I will drive of the dealership in the new car the same day. They told me to put $2000 deposit to hold the vehicle for me. They said it is a standard practice to put such a substantive amount of money down. They gave me some paper to sign that had the information of a more expensive vehicle in the higher trim that cost more. I signed it and saw a mistake. The dealer said it is not a big deal and they will correct it. The dealer told me to call at six, before I come to pick up the vehicle. At six o'clock they told me that the car is not ready and will be available next day.
The next day it was not ready again, the day after was the same. After waiting for 3 days, I told the dealer that I'm cancelling the deal and going to buy a car in another dealership, because I'm loosing business without the car. The dealer said it is not a problem and promised to refund me the money next day. I did not get the refund week after and called the dealer again. Thy said that the money was issued long ago. Another week passed by and there was no money on my account still. I called the dealership and was yelled at by the Sales person Mr. Jesus Veragara. He called me a liar for buying the car from another dealer and told me that l'm an "a-hole" and that I will never see my money again.
I tried for many days to contact the manager or somebody above Mr. Jesus, but as soon as they saw my number, they were putting me on hold for many hours and nobody ever answered the call. Finally after almost two weeks of calling them I got hold of a manager Mr. Jay, who told me that the owner wants to punish me for not buying car with them and to confiscate my deposit. He told me to go and "f.. myself" and that they will never do any business with me. I never received a vehicle from the dealer, was subject of verbal abuse and my money was stolen.
Larchmont Chrysler Jeep Dodge Reviews
I walked in to the dealership at 10:30 in the morning on March 13, 2017 to lease a new jeep vehicle. I liked one of the vehicles and the dealer told me that they have it in stock and that I will drive of the dealership in the new car the same day. They told me to put $2000 deposit to hold the vehicle for me. They said it is a standard practice to put such a substantive amount of money down. They gave me some paper to sign that had the information of a more expensive vehicle in the higher trim that cost more. I signed it and saw a mistake. The dealer said it is not a big deal and they will correct it. The dealer told me to call at six, before I come to pick up the vehicle. At six o'clock they told me that the car is not ready and will be available next day.
The next day it was not ready again, the day after was the same. After waiting for 3 days, I told the dealer that I'm cancelling the deal and going to buy a car in another dealership, because I'm loosing business without the car. The dealer said it is not a problem and promised to refund me the money next day. I did not get the refund week after and called the dealer again. Thy said that the money was issued long ago. Another week passed by and there was no money on my account still. I called the dealership and was yelled at by the Sales person Mr. Jesus Veragara. He called me a liar for buying the car from another dealer and told me that l'm an "a-hole" and that I will never see my money again.
I tried for many days to contact the manager or somebody above Mr. Jesus, but as soon as they saw my number, they were putting me on hold for many hours and nobody ever answered the call. Finally after almost two weeks of calling them I got hold of a manager Mr. Jay, who told me that the owner wants to punish me for not buying car with them and to confiscate my deposit. He told me to go and "f.. myself" and that they will never do any business with me. I never received a vehicle from the dealer, was subject of verbal abuse and my money was stolen.