This is probably the worst experience I have had with a company in a very long time. I ordered an iPhone screen that was not functioning properly. When I contacted Laptop Screen I was redirected to a few different people before I was actually helped. I was told that I needed to have the screen reinstalled to make sure the hookups were correct. After doing so the screen still did not work. I was told to reorder a new screen, which was now half the price of the one I originally purchased, and once they received the defective one back, they would refund me the purchase price of the second screen. When I later discovered that they were not going to refund my return shipping because it was over 30 days, I became very irritated. In talking with a customer support person about my several complaints I was basically told there was nothing they could do and that a supervisor was not available to speak with. When I requested that once a supervisor was available that they contact me, I was told that he "can request it, but I cant guarantee to you that they will call." After bantering with the CSR, I decided that to ensure I spoke with a supervisor, considering this company obviously does not care if you're disgruntled with their services or not, that I would call them and ask for a supervisor to air my grievances. When I finally spoke with a supervisor I was told that she would call me back when she had time and that she was too busy to take my call. When I insisted on holding and she finally picked up the phone she in no uncertain terms told me that I was not a priority and that she would call me back later in the day. Needless to say, the customer service of this company is extremely lacking and I will never do business with this company again. The engineer that repaired my phone (that has ordered several times from this company) will also not be a return customer considering this experience. It looks like I should have followed my gut instinct and ordered from Amazon to begin with.
LaptopScreen.com Reviews
This is probably the worst experience I have had with a company in a very long time. I ordered an iPhone screen that was not functioning properly. When I contacted Laptop Screen I was redirected to a few different people before I was actually helped. I was told that I needed to have the screen reinstalled to make sure the hookups were correct. After doing so the screen still did not work. I was told to reorder a new screen, which was now half the price of the one I originally purchased, and once they received the defective one back, they would refund me the purchase price of the second screen. When I later discovered that they were not going to refund my return shipping because it was over 30 days, I became very irritated. In talking with a customer support person about my several complaints I was basically told there was nothing they could do and that a supervisor was not available to speak with. When I requested that once a supervisor was available that they contact me, I was told that he "can request it, but I cant guarantee to you that they will call." After bantering with the CSR, I decided that to ensure I spoke with a supervisor, considering this company obviously does not care if you're disgruntled with their services or not, that I would call them and ask for a supervisor to air my grievances. When I finally spoke with a supervisor I was told that she would call me back when she had time and that she was too busy to take my call. When I insisted on holding and she finally picked up the phone she in no uncertain terms told me that I was not a priority and that she would call me back later in the day. Needless to say, the customer service of this company is extremely lacking and I will never do business with this company again. The engineer that repaired my phone (that has ordered several times from this company) will also not be a return customer considering this experience. It looks like I should have followed my gut instinct and ordered from Amazon to begin with.