I signed up for a 3 month subscription to receive real estate phone numbers of expired listing in the MLS. After my intial set up call with a representative I relized that this system was not what I was looking for. It lacked a lot of items that I needed. So after not even using The Landvoice system I requested a refund.
Here is the response from Kelsea Soversign:
Thank you for using Landvoice as your Lead Provider. As I understand, you would like to cancel your subscription, and receive a refund. Our Terms and Conditions clearly state that cancellation only cancels future billing and so I have shut off your future billing and you will not rollover.
However, I cannot issue a refund for partial use of services or for services rendered and not used. As stated in our Terms and Conditions; Landvoice does not offer partial refunds or refunds on partially used subscriptions. For that reason I don't have grounds to approve your refund request.
Your account will be active until the end of the current purchased term and will then be shut off. If there is anything we can do to help you utilize the subscription, please feel free to reach out to our Support Team at 888-678-0905 option 4, or by email at [email protected].
I signed up for a year of service with them. I used their service for a few months but found their information unreliable and inaccurate, before abandoning them. I was travelling on vacation and was auto-renewed for another year at $1399. When I called to get that corrected, I was told that my original contract called for auto renewal and that the charges would stand. I have not used this service in months, was not aware of the renewal and made every effort to resolve this quietly. They run a fradulent business both in the quality of their services and how they take advantage of the agents who work with them. BUYER BEWARE. LANDVOICE IS A SCAM ARTIST COMPANY.
I paid an annual fee of $2,000 for a few services Landvoice sells. Some of the products I purchased were inoperable. Their main expired service was down many times a month. I called my acct. manager Benjamin Taylor many times as well as mananger Shawn Crosby. Both offered extended months of program use which is irreleavent as the programs arent working most of the time. Dialer turns off, expireds sometomes come in, other times their servers are down. Their FSBO program ran by the Metoyer bros always have a response time of a week. Landvoice employess have told me many times "it's because of the snow where they are located, things don't get done"!!!!!!!!! That makes no sense. I've had Benjamn Taylor AND Jason request billing to refund my monies which they both said they did with nothing happening. They are a crooked company full of excuses.
Landvoice Reviews
I signed up for a 3 month subscription to receive real estate phone numbers of expired listing in the MLS. After my intial set up call with a representative I relized that this system was not what I was looking for. It lacked a lot of items that I needed. So after not even using The Landvoice system I requested a refund.
Here is the response from Kelsea Soversign:
Thank you for using Landvoice as your Lead Provider. As I understand, you would like to cancel your subscription, and receive a refund. Our Terms and Conditions clearly state that cancellation only cancels future billing and so I have shut off your future billing and you will not rollover.
However, I cannot issue a refund for partial use of services or for services rendered and not used. As stated in our Terms and Conditions; Landvoice does not offer partial refunds or refunds on partially used subscriptions. For that reason I don't have grounds to approve your refund request.
Your account will be active until the end of the current purchased term and will then be shut off. If there is anything we can do to help you utilize the subscription, please feel free to reach out to our Support Team at 888-678-0905 option 4, or by email at [email protected].
I signed up for a year of service with them. I used their service for a few months but found their information unreliable and inaccurate, before abandoning them. I was travelling on vacation and was auto-renewed for another year at $1399. When I called to get that corrected, I was told that my original contract called for auto renewal and that the charges would stand. I have not used this service in months, was not aware of the renewal and made every effort to resolve this quietly. They run a fradulent business both in the quality of their services and how they take advantage of the agents who work with them. BUYER BEWARE. LANDVOICE IS A SCAM ARTIST COMPANY.
I paid an annual fee of $2,000 for a few services Landvoice sells. Some of the products I purchased were inoperable. Their main expired service was down many times a month. I called my acct. manager Benjamin Taylor many times as well as mananger Shawn Crosby. Both offered extended months of program use which is irreleavent as the programs arent working most of the time. Dialer turns off, expireds sometomes come in, other times their servers are down. Their FSBO program ran by the Metoyer bros always have a response time of a week. Landvoice employess have told me many times "it's because of the snow where they are located, things don't get done"!!!!!!!!! That makes no sense. I've had Benjamn Taylor AND Jason request billing to refund my monies which they both said they did with nothing happening. They are a crooked company full of excuses.