Do not purchase your car from this dealership. The experience you are going to get is akin to going to a sleazy used car dealership with no ethical boundaries. It’s quite a shame considering that they get to use the Landrover and jaguar name which is associated with luxury.
I am a four time purchaser of a Range Rover, and typically buy from the Motorwerks family in Barrington. This time I deviated due to what I thought was a good deal, but I should have known that was a trap from the get go. The whole sale took my entire day as expected, however after the completing the deal the nightmare started. I would like to mention before I dive deeper into my horrendous experience we purchased all the “warranties, protection plans, and coverages that they offered.” The first problem started when they over promised and under delivered. We were supposed to leave with a 2019 Range Rover with two key FOBs and “red carpet door to door repair service.” Guess what while making our way out the door, we were told no second key FOB was available (keep in mind we also purchased the key FOB replacement plan), the car was not washed and cleaned because no one was available and they didn’t have Range Rover floor mats in the car as promised with our deal.
We were told to rest assured that they will take out MY old Range Rovers mats which I just traded in and LET me keep them and we would get one key FOB hand delivered the next day. The next day, the next week, the next month all came and went with me making multiple phone calls and text messages, however I received no meaningful response. After enough harassing calls from us someone was shameless enough to admit that they likely lied to us to get us out the door because everyone knows apparently that in order to get a key, my car would have to be there to get programmed to it! They made excuse after excuse, including Covid (bear in mind Covid came months after my original purchase date) but offered no real resolution or meaningful response. If this seems minuscule it’s because it is compared to the real nightmare I’m currently dealing with.
Come August 2020, my cars windshield developed a small chip the size of less than a grain of rice. I called immediately to report it to the dealership, as they knew I had purchased the select protection plan through Zurich. Let’s start- I reported it in August, my first two calls went unheard and then the receptionist took a message. Finally, couple weeks in I made contact with a service member. I went on to describe the claim, and he said he would take care of it and we spoke about the protection plan and the fact that I still did not have they key. I didn’t even bring up the new floor mats because it seemed like it would be way too much for them to handle. So I thought at this point, in dealing with reputable dealerships like Motorwerks this issue would be taken care of and the proper arrangements would be made.
I offered to bring in my car or for them to pick it up but they said due to COVID they had limited availability and they would let me know when they are ready for me. Another month went by, no communication from them. I called again, this time when I said what exactly is causing the delay? I understand there is Covid but it’s been a month with no real communication. He replied by saying dont worry ma’am your windshield has been ordered and that’s what we are waiting on. Unsure at this point how they knew I even needed a new windshield since NO ONE had even cared to even look at it or allowed me to drop off the car so they can view the chip. I complied as this isn’t my area of expertise. We waited patiently, now another month went by. The chip is extending into a crack- so I called again no answer, no one was courteous enough to explain what we are actually waiting for and a realistic timeline.
Finally the crack is now extending down and now I am worried for my safety of the glass completely breaking and falling on me while driving. This time I called to figure out when I should expect and when, whatever it is that I was waiting for and why are my concerns not being taken seriously, it’s been three months!! My final call in, asking for a manager, I was given a time of October first week to actually get in car in to be assessed and fixed after asking relentlessly month after month. They picked up my car in October, and they have the audacity to tell me that they will be charging me for my windshield since it’s not a chip but a crack which is not covered in my policy! The plan I purchased only covers repair and not replacement.
So essentially what they told me was that they did nothing for the past three months to look at my car, to make a claim with Zurich in a timely manner, and in the meanwhile my chip turned into a crack and now because it’s a crack- they will not cover it. I don’t know if they just dropped the ball and don’t want to admit it, or if they have some deal with the insurance company that this is how they will deal with these claims so they don’t have to pay out. Either way this is criminal. Basically, in any case where they don’t want to cover the chip, they will wait it out for it to turn into a full blown crack so they can evade all responsibility.
I spoke to multiple managers after waiting many days for a call back, and they had no excuses as to why it took them almost four months to assess my car, why they lied to me and told me they ordered a windshield without assessing my car. Thereafter their solution was to have me claim it on my insurance and raise my premiums so I can cover their mistakes and crooked behavior. So why did I purchase this protection plan in the first place? I have received no solutions or apologizes. Then today the service manager Tony calls me to tell me my car is ready to pick up, and when I asked if we came to a solution to repair my windshield he mockingly laughed and said they will not fix it.
So here I am, with a car I paid good money for and I feel like I am working with a filthy dealership who has no value and no ethical boundaries that they won’t cross. Save yourself the trouble and go to a dealership that treats you with respect no matter what car you purchase. Also don’t be fooled at how they list their name on the internet- sometimes it’s “Patrick dealer group” “Landrover of Napcerville” Jaguar Landrover of Naperville Jaguar of Naperville They are all part of the same scam dealerships. They can pad their google reviews with fake ones all they want, but you can see how horrible they are on yelp. https://m.yelp.com/biz/jaguar-of-naperville-naperville-4
BUYER BEWARE PATRICK LAND ROVER JAGUAR ARE RIP OFF ARTIST THEY FRAUDENTLY REPAIRED MY 3 YEAR OLD LAND ROVER TO THE TUNE OF $4000.00 AND THE SERVICE REP, CALLED ME A F//KING AS/HOLE WHEN I TOLD HIM THAT ANOTHER LANDROVER DEALERSHIP ALLREADY DIAGNOSED THE PROBLEM THAT THEY CLAIMNED THEY FIXED.
THE SERVICE TECH ERNIE FLAT OUT CALLED ME A FKG A HOLE BECAUSE I CAUGHT HIM IN A LIE , I CALLED THEM THE DAY AFTER THE REPAIRES WERE COMPLETED TO COMPLAIN THAT THE PROBLEM PERSISTED AND THEY STILL GAVE ME THE RUN AROUND.
I HAVE GIVEN THIS DEALERSHIP THE BENIFIT OF DOUBT ON MANY OCCASION'S I ALSO HAVE A 2018 LANROVER THAT IS ALSO IN NEED OF REPAIRE AND TO THIS DATE I HAVE NOT HEARD FROM ANYONE AT THE DEALERSHIP IN REFERENCE TO BRINGING THE VEHICLE IN, THEY CLAIM THAT THEY HAVE ORDERD PARTS, HOWEVER THAT WAS OVER A MONTH AGO AND TO THIS DATE I HAVE YET TO HEAR FROM THEME.
DO NOT TRUST NOTHING THEY SAY AS I HAVE WITTNESSED SEVERALL CUSTOMER GET BLIND SIGHTED BY THE DEALERSHIPS /SERVICE DEPARTMENTS BILLING SCAM. I HAVE TRIED TO CONTACT THE CORPORATE OFFICE ONLY TO BE GIVEN THE RUN AROUND. I TOOK MY JAGUAR TO THIS DEALERSHIP IN DECEMBER OF 2017 AND MY BRAND NEW VEHICLE SAT AT THE DELERSHIP FOR 45 DAYS, AND THEY STILL DID NOT KNOW WHY THE BRAND NEW CAR NEEDED TO BE JUMP STARTED EVERY MORNING, I CALLED THE DEALERSHIP DAILY ONLY TO BE TOLD, THEY ARE WAITING ON THE MANUFACTURE TO CONTACT THEM .
SO FINALY I CONTACTED JAGUAR OF NORTH AMERICA AND THEY PURCHASED THE VEHICLE BACK. WHICH WAS A MAJOR PROBLEM BECAUSE THEY SOLD MY TRADE IN, THIS DEALERSHIP SHOULD BE SHUT DOWN, THE PEOPLE OF THE DEALERSHIP FROM THE SERVICE DEPARTMENT TO THE SALES TEAM AND THE BODY SHOP ARE ALL NOT WORTHY TO SERVICE SALE OR REPAIRE ANYONES CAR.
I HAVE NEVER FELT SO DISRESPECTED AND TAKEN ADVANTAGE OF IN MY LIFE, AND THEN TO BE LIED TO ABOUT THE REPAIRE STATUS OF YOUR VEHICLE IS A TOTAL INSULT TO ANYONE. THIUS DEALERSHIP HAS CONSTANTLY FAILED AT EVERY ASPECT OF CUSTOMER SERVICE, AND IT APPEARS THAT UPPER MANAGMENT IS PART OF THE PROBLEM NOT THE SOLUTION.
BUYERS PLEASE GET A SECOND OPINION BEFORE VISITING THIS DEALERSHIP AND WHAT EVER YOU DO DO NOT BUY A CAR FROM THE PATRICK AUTO GROUP. THEY WILL LURE YOU IN THEN LIKE A SCAMMER KICK YOU TO THE CURB WHEN YOU REVISIT THE DEALERSHIP.
CALLING ME A FKG AHOLE IS A SMALL PRICE TO PAY WHEN YOU CATCH SOMEONE IN A FLAT OUT LIE, AND THAT IS WHAT THEY ARE GOOD AT, IF YOU VALUE YOUR DOLLAR STAY AWAY FROM THESE SCAMMERS, IF YOU ARE GETTING YOUR CAR REPAIRED AT THE PATRICK AUTO GROUP. STAY AWAY THEY ARE TRAINED SCAMMERS.
I WATCHED AN ELDERLY LADY GET BLINDSIDED BY A $3500.00 REPAIRE BILL. AND WHEN SHE TOLD THE CASHIER THAT WAS NOT WHAT THE SERVICE WRITTER QUOTED HER, THE CASHIER STATED TO HER THAT SHE CAN TAKE THAT UP WITH HIM AFTER SHE PAYS THE BILL.
THE PATRCK AUTO GROUP ARE A BUNCH OF RIP OFF ARTIST WHO PREYS ON THE WEAK AND CONSUMERS WHO ARE NOT EDUCATED ON THE AUTO REPAIRE INDUSTRY
Land Rover of Naperville Reviews
Do not purchase your car from this dealership. The experience you are going to get is akin to going to a sleazy used car dealership with no ethical boundaries. It’s quite a shame considering that they get to use the Landrover and jaguar name which is associated with luxury.
I am a four time purchaser of a Range Rover, and typically buy from the Motorwerks family in Barrington. This time I deviated due to what I thought was a good deal, but I should have known that was a trap from the get go. The whole sale took my entire day as expected, however after the completing the deal the nightmare started. I would like to mention before I dive deeper into my horrendous experience we purchased all the “warranties, protection plans, and coverages that they offered.” The first problem started when they over promised and under delivered. We were supposed to leave with a 2019 Range Rover with two key FOBs and “red carpet door to door repair service.” Guess what while making our way out the door, we were told no second key FOB was available (keep in mind we also purchased the key FOB replacement plan), the car was not washed and cleaned because no one was available and they didn’t have Range Rover floor mats in the car as promised with our deal.
We were told to rest assured that they will take out MY old Range Rovers mats which I just traded in and LET me keep them and we would get one key FOB hand delivered the next day. The next day, the next week, the next month all came and went with me making multiple phone calls and text messages, however I received no meaningful response. After enough harassing calls from us someone was shameless enough to admit that they likely lied to us to get us out the door because everyone knows apparently that in order to get a key, my car would have to be there to get programmed to it! They made excuse after excuse, including Covid (bear in mind Covid came months after my original purchase date) but offered no real resolution or meaningful response. If this seems minuscule it’s because it is compared to the real nightmare I’m currently dealing with.
Come August 2020, my cars windshield developed a small chip the size of less than a grain of rice. I called immediately to report it to the dealership, as they knew I had purchased the select protection plan through Zurich. Let’s start- I reported it in August, my first two calls went unheard and then the receptionist took a message. Finally, couple weeks in I made contact with a service member. I went on to describe the claim, and he said he would take care of it and we spoke about the protection plan and the fact that I still did not have they key. I didn’t even bring up the new floor mats because it seemed like it would be way too much for them to handle. So I thought at this point, in dealing with reputable dealerships like Motorwerks this issue would be taken care of and the proper arrangements would be made.
I offered to bring in my car or for them to pick it up but they said due to COVID they had limited availability and they would let me know when they are ready for me. Another month went by, no communication from them. I called again, this time when I said what exactly is causing the delay? I understand there is Covid but it’s been a month with no real communication. He replied by saying dont worry ma’am your windshield has been ordered and that’s what we are waiting on. Unsure at this point how they knew I even needed a new windshield since NO ONE had even cared to even look at it or allowed me to drop off the car so they can view the chip. I complied as this isn’t my area of expertise. We waited patiently, now another month went by. The chip is extending into a crack- so I called again no answer, no one was courteous enough to explain what we are actually waiting for and a realistic timeline.
Finally the crack is now extending down and now I am worried for my safety of the glass completely breaking and falling on me while driving. This time I called to figure out when I should expect and when, whatever it is that I was waiting for and why are my concerns not being taken seriously, it’s been three months!! My final call in, asking for a manager, I was given a time of October first week to actually get in car in to be assessed and fixed after asking relentlessly month after month. They picked up my car in October, and they have the audacity to tell me that they will be charging me for my windshield since it’s not a chip but a crack which is not covered in my policy! The plan I purchased only covers repair and not replacement.
So essentially what they told me was that they did nothing for the past three months to look at my car, to make a claim with Zurich in a timely manner, and in the meanwhile my chip turned into a crack and now because it’s a crack- they will not cover it. I don’t know if they just dropped the ball and don’t want to admit it, or if they have some deal with the insurance company that this is how they will deal with these claims so they don’t have to pay out. Either way this is criminal. Basically, in any case where they don’t want to cover the chip, they will wait it out for it to turn into a full blown crack so they can evade all responsibility.
I spoke to multiple managers after waiting many days for a call back, and they had no excuses as to why it took them almost four months to assess my car, why they lied to me and told me they ordered a windshield without assessing my car. Thereafter their solution was to have me claim it on my insurance and raise my premiums so I can cover their mistakes and crooked behavior. So why did I purchase this protection plan in the first place? I have received no solutions or apologizes. Then today the service manager Tony calls me to tell me my car is ready to pick up, and when I asked if we came to a solution to repair my windshield he mockingly laughed and said they will not fix it.
So here I am, with a car I paid good money for and I feel like I am working with a filthy dealership who has no value and no ethical boundaries that they won’t cross. Save yourself the trouble and go to a dealership that treats you with respect no matter what car you purchase. Also don’t be fooled at how they list their name on the internet- sometimes it’s “Patrick dealer group” “Landrover of Napcerville” Jaguar Landrover of Naperville Jaguar of Naperville They are all part of the same scam dealerships. They can pad their google reviews with fake ones all they want, but you can see how horrible they are on yelp. https://m.yelp.com/biz/jaguar-of-naperville-naperville-4
BUYER BEWARE PATRICK LAND ROVER JAGUAR ARE RIP OFF ARTIST THEY FRAUDENTLY REPAIRED MY 3 YEAR OLD LAND ROVER TO THE TUNE OF $4000.00 AND THE SERVICE REP, CALLED ME A F//KING AS/HOLE WHEN I TOLD HIM THAT ANOTHER LANDROVER DEALERSHIP ALLREADY DIAGNOSED THE PROBLEM THAT THEY CLAIMNED THEY FIXED.
THE SERVICE TECH ERNIE FLAT OUT CALLED ME A FKG A HOLE BECAUSE I CAUGHT HIM IN A LIE , I CALLED THEM THE DAY AFTER THE REPAIRES WERE COMPLETED TO COMPLAIN THAT THE PROBLEM PERSISTED AND THEY STILL GAVE ME THE RUN AROUND.
I HAVE GIVEN THIS DEALERSHIP THE BENIFIT OF DOUBT ON MANY OCCASION'S I ALSO HAVE A 2018 LANROVER THAT IS ALSO IN NEED OF REPAIRE AND TO THIS DATE I HAVE NOT HEARD FROM ANYONE AT THE DEALERSHIP IN REFERENCE TO BRINGING THE VEHICLE IN, THEY CLAIM THAT THEY HAVE ORDERD PARTS, HOWEVER THAT WAS OVER A MONTH AGO AND TO THIS DATE I HAVE YET TO HEAR FROM THEME.
DO NOT TRUST NOTHING THEY SAY AS I HAVE WITTNESSED SEVERALL CUSTOMER GET BLIND SIGHTED BY THE DEALERSHIPS /SERVICE DEPARTMENTS BILLING SCAM. I HAVE TRIED TO CONTACT THE CORPORATE OFFICE ONLY TO BE GIVEN THE RUN AROUND. I TOOK MY JAGUAR TO THIS DEALERSHIP IN DECEMBER OF 2017 AND MY BRAND NEW VEHICLE SAT AT THE DELERSHIP FOR 45 DAYS, AND THEY STILL DID NOT KNOW WHY THE BRAND NEW CAR NEEDED TO BE JUMP STARTED EVERY MORNING, I CALLED THE DEALERSHIP DAILY ONLY TO BE TOLD, THEY ARE WAITING ON THE MANUFACTURE TO CONTACT THEM .
SO FINALY I CONTACTED JAGUAR OF NORTH AMERICA AND THEY PURCHASED THE VEHICLE BACK. WHICH WAS A MAJOR PROBLEM BECAUSE THEY SOLD MY TRADE IN, THIS DEALERSHIP SHOULD BE SHUT DOWN, THE PEOPLE OF THE DEALERSHIP FROM THE SERVICE DEPARTMENT TO THE SALES TEAM AND THE BODY SHOP ARE ALL NOT WORTHY TO SERVICE SALE OR REPAIRE ANYONES CAR.
I HAVE NEVER FELT SO DISRESPECTED AND TAKEN ADVANTAGE OF IN MY LIFE, AND THEN TO BE LIED TO ABOUT THE REPAIRE STATUS OF YOUR VEHICLE IS A TOTAL INSULT TO ANYONE. THIUS DEALERSHIP HAS CONSTANTLY FAILED AT EVERY ASPECT OF CUSTOMER SERVICE, AND IT APPEARS THAT UPPER MANAGMENT IS PART OF THE PROBLEM NOT THE SOLUTION.
BUYERS PLEASE GET A SECOND OPINION BEFORE VISITING THIS DEALERSHIP AND WHAT EVER YOU DO DO NOT BUY A CAR FROM THE PATRICK AUTO GROUP. THEY WILL LURE YOU IN THEN LIKE A SCAMMER KICK YOU TO THE CURB WHEN YOU REVISIT THE DEALERSHIP.
CALLING ME A FKG AHOLE IS A SMALL PRICE TO PAY WHEN YOU CATCH SOMEONE IN A FLAT OUT LIE, AND THAT IS WHAT THEY ARE GOOD AT, IF YOU VALUE YOUR DOLLAR STAY AWAY FROM THESE SCAMMERS, IF YOU ARE GETTING YOUR CAR REPAIRED AT THE PATRICK AUTO GROUP. STAY AWAY THEY ARE TRAINED SCAMMERS.
I WATCHED AN ELDERLY LADY GET BLINDSIDED BY A $3500.00 REPAIRE BILL. AND WHEN SHE TOLD THE CASHIER THAT WAS NOT WHAT THE SERVICE WRITTER QUOTED HER, THE CASHIER STATED TO HER THAT SHE CAN TAKE THAT UP WITH HIM AFTER SHE PAYS THE BILL.
THE PATRCK AUTO GROUP ARE A BUNCH OF RIP OFF ARTIST WHO PREYS ON THE WEAK AND CONSUMERS WHO ARE NOT EDUCATED ON THE AUTO REPAIRE INDUSTRY