TERRIBLE EXPERIENCE!!! STAY AWAY!!! Less than a year ago, my sister purchased my mother a $150 gift certificate for a full car detail. Today, when my mother tried to drop her car off to get it done, the "manager" Juan quickly pointed out that the gift certificate stated in the overly broad disclaimer language at the bottom that it was only good for 6 months from the date of purchase. When my mother asked why they wouldn't honor a gift certificate for an auto detail less than a year after it was purchased, Juan replied "This is hard work," as if that somehow justified Lakewood Auto Detail keeping $150 for no work at all.
When I intervened and said I was planning to post a negative review warning others, Juan said he had considered honoring the gift certificate for an additional $75 but was not going to do so. As if paying $225 for a car detail would have made the situation satisfactory to anyone? Juan then lied and said he prints out every gift certificate himself and tells every customer that they are only good for six months. Turns out my sister purchased the gift certificate after speaking to a female employee there, who then e-mailed her the gift certificate. When I asked for a telephone number at which to reach the owner, I was given an e-mail address for the owner. When my sister showed up later to discuss the matter and asked for the owner to be called, Juan declined, saying he was going to take his lunch break. Juan later threatened to and did call the police when my sister said she would wait until Juan finished his lunch break to make contact with the owner. REALLY!?! At one point, Juan, while smiling, said "My owner gathers all the expired gift certificates and shreds them." Just a warning, this is the type of customer service you can expect if your experience there does not go the way you hoped.
Lakewood Auto Detail Shop Reviews
TERRIBLE EXPERIENCE!!! STAY AWAY!!! Less than a year ago, my sister purchased my mother a $150 gift certificate for a full car detail. Today, when my mother tried to drop her car off to get it done, the "manager" Juan quickly pointed out that the gift certificate stated in the overly broad disclaimer language at the bottom that it was only good for 6 months from the date of purchase. When my mother asked why they wouldn't honor a gift certificate for an auto detail less than a year after it was purchased, Juan replied "This is hard work," as if that somehow justified Lakewood Auto Detail keeping $150 for no work at all.
When I intervened and said I was planning to post a negative review warning others, Juan said he had considered honoring the gift certificate for an additional $75 but was not going to do so. As if paying $225 for a car detail would have made the situation satisfactory to anyone? Juan then lied and said he prints out every gift certificate himself and tells every customer that they are only good for six months. Turns out my sister purchased the gift certificate after speaking to a female employee there, who then e-mailed her the gift certificate. When I asked for a telephone number at which to reach the owner, I was given an e-mail address for the owner. When my sister showed up later to discuss the matter and asked for the owner to be called, Juan declined, saying he was going to take his lunch break. Juan later threatened to and did call the police when my sister said she would wait until Juan finished his lunch break to make contact with the owner. REALLY!?! At one point, Juan, while smiling, said "My owner gathers all the expired gift certificates and shreds them." Just a warning, this is the type of customer service you can expect if your experience there does not go the way you hoped.