Purchased a used, 2013 Buick Verano. Car is CPO, meaning it has a 12,000 mile 12 month bumper to bumper warranty. Couple weeks after purchase, brought the car in for a flaky backup camera, tension belt noise, rear seat back Clio was broken and a noise was coming from the front passenger wheel well. Was given a rental and told the service consultant ( Victoria ) that I did not want any work done to the car that would not be covered by the warranty. Received a call stating the seat back wasn't covered ( talked to Buick and it is ) and they tried to charge me 200$ for a new seat back because they can't buy the clips separately ( you can ). They couldn't replicate the backup camera or tensioner issue. So nothing was done. They claimed the noise coming from the suspension was due to a broken seat belt spring, and it was replaced. Fast forward to picking up the car, and they try and charge me claiming that the seat belt sprinf wasn't covered, and it cost 118$ for labor.
Told them I said not to do any work that wasn't Uber warranty and I did not want to pay for the part. They claimed I agreed to the charge when I signed a quote ( it was under warranty and the quote was about a suspension issue. Car still has the noise. ). Service manager Jason gave me an attitude and held my car hostage, stating I can pay or get out of his dealership because he wants to go home. Opened a case with Buick regarding the blatant lying and bullying. Will never be back here again. Can't rate this pace low enough. Will speak with Jason's boss regarding this and the regional dealer rep Mary. Coming from a GM family this is sad that our dealerships can't make it up to snuff evening our "awesome" warranties.
LaFontaine Cadillac Buick GMC Reviews
Purchased a used, 2013 Buick Verano. Car is CPO, meaning it has a 12,000 mile 12 month bumper to bumper warranty. Couple weeks after purchase, brought the car in for a flaky backup camera, tension belt noise, rear seat back Clio was broken and a noise was coming from the front passenger wheel well. Was given a rental and told the service consultant ( Victoria ) that I did not want any work done to the car that would not be covered by the warranty. Received a call stating the seat back wasn't covered ( talked to Buick and it is ) and they tried to charge me 200$ for a new seat back because they can't buy the clips separately ( you can ). They couldn't replicate the backup camera or tensioner issue. So nothing was done. They claimed the noise coming from the suspension was due to a broken seat belt spring, and it was replaced. Fast forward to picking up the car, and they try and charge me claiming that the seat belt sprinf wasn't covered, and it cost 118$ for labor.
Told them I said not to do any work that wasn't Uber warranty and I did not want to pay for the part. They claimed I agreed to the charge when I signed a quote ( it was under warranty and the quote was about a suspension issue. Car still has the noise. ). Service manager Jason gave me an attitude and held my car hostage, stating I can pay or get out of his dealership because he wants to go home. Opened a case with Buick regarding the blatant lying and bullying. Will never be back here again. Can't rate this pace low enough. Will speak with Jason's boss regarding this and the regional dealer rep Mary. Coming from a GM family this is sad that our dealerships can't make it up to snuff evening our "awesome" warranties.