I was given a $25 gift certificate from L.A. Burdick. When I went to redeem my certificate, I found that, given their insistence on using only overnight or 2-day shipping options (even though they state in their FAQs that their chocolates are good for two weeks after receipt), there was no way I could get anything with the certificate without incurring an extra expense. I would have to pay almost as much in shipping as the price of a small $24 box of chocolates, one of their least expensive offerings. The “Customer Care Manager” refused to bend even an inch to make it possible for me to use my certificate without having to spend $21 of my own money for my “gift,” and when I asked if the giver could receive a refund for the unused certificate, I was informed that gift cards are nonrefundable.
Nowhere on the website that I could find does it say that gift cards are nonrefundable—something that is not used, spoiled, or damaged.
Nor do they alert customers to the fact that, depending upon where the recipient lives, there is not a single thing on the site that the lower denominations will actually purchase in entirety. So they sell a “gift” card that they know will not get the customer anything without spending more money, and then refuse to refund the unused certificate if he or she doesn’t have the extra money to spend. They get $25 and the customer gets nothing. If they want to make their gift cards nonrefundable, they should state that on the webpage where you buy them, and it seems very sketchy to offer an amount that won’t actually buy anything. They should make that clear, too, that you’re basically purchasing a discount voucher for certain amounts and locations.
They had an opportunity to make this work for me and preserve some goodwill, but they chose instead a “my way or the highway” approach. Prospective buyers should be aware that if they buy a $25 or $30 gift card, their intended recipient may have to pay more money in order to get anything, and if they’re unable or unwilling to do so, they won’t get anything at all and LA Burdick will keep your money.
L.A. Burdick Chocolates Reviews
I was given a $25 gift certificate from L.A. Burdick. When I went to redeem my certificate, I found that, given their insistence on using only overnight or 2-day shipping options (even though they state in their FAQs that their chocolates are good for two weeks after receipt), there was no way I could get anything with the certificate without incurring an extra expense. I would have to pay almost as much in shipping as the price of a small $24 box of chocolates, one of their least expensive offerings. The “Customer Care Manager” refused to bend even an inch to make it possible for me to use my certificate without having to spend $21 of my own money for my “gift,” and when I asked if the giver could receive a refund for the unused certificate, I was informed that gift cards are nonrefundable.
Nowhere on the website that I could find does it say that gift cards are nonrefundable—something that is not used, spoiled, or damaged.
Nor do they alert customers to the fact that, depending upon where the recipient lives, there is not a single thing on the site that the lower denominations will actually purchase in entirety. So they sell a “gift” card that they know will not get the customer anything without spending more money, and then refuse to refund the unused certificate if he or she doesn’t have the extra money to spend. They get $25 and the customer gets nothing. If they want to make their gift cards nonrefundable, they should state that on the webpage where you buy them, and it seems very sketchy to offer an amount that won’t actually buy anything. They should make that clear, too, that you’re basically purchasing a discount voucher for certain amounts and locations.
They had an opportunity to make this work for me and preserve some goodwill, but they chose instead a “my way or the highway” approach. Prospective buyers should be aware that if they buy a $25 or $30 gift card, their intended recipient may have to pay more money in order to get anything, and if they’re unable or unwilling to do so, they won’t get anything at all and LA Burdick will keep your money.