Order placed 4.1.17 following pop up screen while in midst of Amazon.com order indicating I had been randomly chosen for free offer/sample for s&h fees only. Cited approval by Dr.Oz and others for skin anti-wrinkle cream. I bought it. Sample shipped 4.4, arriving @4.8. Today 4.17 I have been charged $98.09 for this sample. When I called to protest and request reimbursement, was told I did not read the fine print "terms and conditions". None were provided either at point of purchase or in packaging upon receipt.
I spoke with "Wren", no last name allowed to be given, he initially began telling me how to use product. I asked him to stop and listen, at which point he told me he was not familiar with the product, though I had not named it, and insisted I had called the wrong company and phone number. His story changed several times. He continued to insist I would not receive refund. This is a total rip-off. I have notified bank, BBB and will file complaint w/LA County Dept.. Of Consumer and Business Affairs in morning. I also notice several other complaints about this company on your website. I hope something can be done.
Signed up for "free" (shipping only $4.95). Was charged $98.09. (Didn't realize until later.) Received 2nd shipment so I could return and stop any more shipments. Customer service at 888-604-9168. First was told I could return both.shipments for a $9.95 restocking fee per return. Next "supervisor" said I can only return 1 AND it's one I haven't received (but of course already charged to my card) . So ... They have charged me for three 0.05 oz jars when I only wanted the trial. They said that only the last 30 days of product can be returned. The last 2 are both.within 30 days. Last person said they will credit for 1 - $98.09-$9.95 (for restocking). Just a SCAM!! Do not buy! Since I have to keep one jar (0.05oz) if you aren't keeping track. I plan to take before and after pics in case my face melts. Or something - since they won't tell ingredients. :/
L'etoile Reviews
Order placed 4.1.17 following pop up screen while in midst of Amazon.com order indicating I had been randomly chosen for free offer/sample for s&h fees only. Cited approval by Dr.Oz and others for skin anti-wrinkle cream. I bought it. Sample shipped 4.4, arriving @4.8. Today 4.17 I have been charged $98.09 for this sample. When I called to protest and request reimbursement, was told I did not read the fine print "terms and conditions". None were provided either at point of purchase or in packaging upon receipt.
I spoke with "Wren", no last name allowed to be given, he initially began telling me how to use product. I asked him to stop and listen, at which point he told me he was not familiar with the product, though I had not named it, and insisted I had called the wrong company and phone number. His story changed several times. He continued to insist I would not receive refund. This is a total rip-off. I have notified bank, BBB and will file complaint w/LA County Dept.. Of Consumer and Business Affairs in morning. I also notice several other complaints about this company on your website. I hope something can be done.
Signed up for "free" (shipping only $4.95). Was charged $98.09. (Didn't realize until later.) Received 2nd shipment so I could return and stop any more shipments. Customer service at 888-604-9168. First was told I could return both.shipments for a $9.95 restocking fee per return. Next "supervisor" said I can only return 1 AND it's one I haven't received (but of course already charged to my card) . So ... They have charged me for three 0.05 oz jars when I only wanted the trial. They said that only the last 30 days of product can be returned. The last 2 are both.within 30 days. Last person said they will credit for 1 - $98.09-$9.95 (for restocking). Just a SCAM!! Do not buy! Since I have to keep one jar (0.05oz) if you aren't keeping track. I plan to take before and after pics in case my face melts. Or something - since they won't tell ingredients. :/