Kroger new fuel pumps at their Brownsburg store are charging for car washes when you pay by debit card. Usual low standard of service, none of the store employees or their 800 customer service can resolve the problem.
Pumps aren't giving receipts so you don't know you got scammed immediately.
Overcharged on two fills for the Mike Car Wash scam and Krogers didn't issue a refund. Unless you have the receipt you can't get the car wash they charged you for.
Krogers refuses to give me a refund on a purchase i made at a car audio shop. i by mistake had the refund put on the kroger visa debit card. 123 rewards card.kroger wont release the funds that are a refund from the car audio shop. instead they ask for proof its me.. they asked for:copys of drivers license..proof of purchase from the car audio store and proof of a refund! and why im requesting this info.
i sent all, they claimed they never got the faxes, even the fed ex company store showed the faxes went through. i have all the information on my gallery on my smart phone. please help me get my money back.the better business bureau was not helpful or effective in helping me.
This store is typical of Kroger, not great but not horrible. But they tend to be arrogant & dishonest. They can have long lines frequently. Here is the latest problem:I purchased a twin pack of Opti-free Replenish contact lens solution at this Kroger. When I returned home, I discovered that I had purchased the wrong Alcon product. I should have bought their Moist.
I tried to return the wrong twin pack tonight (June 19th) and was refused a refund because the receipt that I thought was the one listing this product was so deteriorated by the goo on something that rubbed off on it that it was illegible. I asked the person at the counter & then the manager to check the bar code. They said that it would not appear. I doubted that.
Then the manager checked the bar code against the entire store's sale of that exact product. He claimed that they had not sold that product within the last ten days. I had told them that I had purchased it within the last week or less. The manager denied what I said & I left in a huff. When I returned home, I went to the trash dumpster at the condo complex that I live in and dug through the garbage and found the receipt.
I did have the wrong one earlier, but the receipt showed that I did purchase the Replenish at that Kroger on June 15th. I should not have to be subjected to such indignities and implicitly be called a liar. Either this manager is a liar or Kroger cannot keep their records accurately. Requiring a receipt when they can simply go by bar codes is a way to weasel out of returns.
Bar codes should be enough to identify the product & when & where it was sold. Kroger is running a con game as they do all of the time by charging more than the price is marked on various products and then refusing to give the customer the product for free as they are supposed to do.
I went on several occasion to this store to clain my free friday online coupon but they where out of that particular item, the said i had to wait till the next shipment arived which in that particular ocasion would have been in a couple of days and so i did, i returned to the stored asked around and was told they where completly out, so i went to the customer service area to ask for a rain check, keepo in mind i have had no problem asking for rain chek on any item they where out, including free friday items.
In this particular occasion i was told by the person whom was running the area that they could not do a rain check for the item, she did ask someone else about it but no resoluton or replacement for the item was given just a straight no. Just wanted to point out that other stores including that particular one with other staff have had no problem in giving the rain check or providing another item different brand either at a discounted price by difference or free.
I have a folding bike the entirety of which, when folded, fits inside a Kroger's shopping cart. I shopped at a Kroger Fry's a number of times with my bike in a cart, but was recently told that I could not bring the bike into the store because it presents a "health" risk. My complaint is not primarily that I can't bring the bike into the store. I can work around that (although I will not lock my bike up outside the store; it is fairly expensive and, being different, often attracts attention). My complaint is that, in my opinion, Kroger has supplied a justification for their policy that is completely unsupportable and thus is spreading misinformation among it's customers, employees, and possibly the retail community. I support my contention not only with what I believe is common sense but with precedents. A supermarket in England (Tesco) once had the same policy. After a customer called attention to it on Twitter, the store eventually apologized and withdrew it's policy. In addition, the Health and Safety Executive, a government body in Great Britain, possibly because of the above incident (I'm not sure), had a panel look into the issue.
Their conclusion: that folding bikes present a health and safety risk in supermarkets is "clearly a myth" and banning them from supermarkets is "clearly inappropriate." Finally, one must ask, what about all the other wheeled vehicles you may see in a supermarket: mobility scooters, baby strollers, personal shopping carts, delivery carts, wheeled suitcases, and the shopping carts themselves, which have in all likelihood made numerous trips around the parking lot and sometimes, albeit illegally, around the neighborhood.(Some effort has been made to distinguish between these and vehicles used for transport. But, really, they are all used for transport.) I contacted Kroger and, later, the Better Business Bureau, and presented the above evidence. Both efforts ended with my responding that I have not yet received a satisfactory answer. Kroger continues defending their policy, albeit simply by fiat (this is our policy) rather than by presenting reasoned support.
They have never directly addressed the issues I've brought up above or said precisely why they consider folding bikes a health and safety threat. Because, I suggest, they can't. (The manager at the supermarket the incident occurred at did say "what if you rode over some dog poop on the way here?," which I consider as transparently weak attempt to defend an indefensible policy.) As I said in my final communication with the Better business Bureau, I will only consider my complaint sufficiently answered if one of two things happen: Kroger's retracts the policy banning folding bikes, or, they provide a clear and specific explanation of why they consider folding bikes in carts a health threat. If they chose the second option, I will consider my complaint sufficiently answered, even if I disagree with it. At least they will be on record and other readers can decide for themselves the suitability of their answer.
After contacting Kroger's CS supe I finally understand how they cheat you on gas pts. If you have 900 pts. from a previous month still to use and 100 from this month, the pumps will automatically list it at 1000. If you agree to this without manually changing it, it will take the points out of this month and allow your previous months points to expire.
According to supe, it the pumps fault because their not smart enough. If they are aware of the situation, why don't they correct the problem or tell people about it. Its not right to allow people to spend $900 at your store and then cheat them out of their rewards.
Kroger Reviews
Kroger new fuel pumps at their Brownsburg store are charging for car washes when you pay by debit card. Usual low standard of service, none of the store employees or their 800 customer service can resolve the problem.
Pumps aren't giving receipts so you don't know you got scammed immediately.
Overcharged on two fills for the Mike Car Wash scam and Krogers didn't issue a refund. Unless you have the receipt you can't get the car wash they charged you for.
Avoid Kroger's new pumps. Get a receipt.
Krogers refuses to give me a refund on a purchase i made at a car audio shop. i by mistake had the refund put on the kroger visa debit card. 123 rewards card.kroger wont release the funds that are a refund from the car audio shop. instead they ask for proof its me.. they asked for:copys of drivers license..proof of purchase from the car audio store and proof of a refund! and why im requesting this info.
i sent all, they claimed they never got the faxes, even the fed ex company store showed the faxes went through. i have all the information on my gallery on my smart phone. please help me get my money back.the better business bureau was not helpful or effective in helping me.
This store is typical of Kroger, not great but not horrible. But they tend to be arrogant & dishonest. They can have long lines frequently. Here is the latest problem:I purchased a twin pack of Opti-free Replenish contact lens solution at this Kroger. When I returned home, I discovered that I had purchased the wrong Alcon product. I should have bought their Moist.
I tried to return the wrong twin pack tonight (June 19th) and was refused a refund because the receipt that I thought was the one listing this product was so deteriorated by the goo on something that rubbed off on it that it was illegible. I asked the person at the counter & then the manager to check the bar code. They said that it would not appear. I doubted that.
Then the manager checked the bar code against the entire store's sale of that exact product. He claimed that they had not sold that product within the last ten days. I had told them that I had purchased it within the last week or less. The manager denied what I said & I left in a huff. When I returned home, I went to the trash dumpster at the condo complex that I live in and dug through the garbage and found the receipt.
I did have the wrong one earlier, but the receipt showed that I did purchase the Replenish at that Kroger on June 15th. I should not have to be subjected to such indignities and implicitly be called a liar. Either this manager is a liar or Kroger cannot keep their records accurately. Requiring a receipt when they can simply go by bar codes is a way to weasel out of returns.
Bar codes should be enough to identify the product & when & where it was sold. Kroger is running a con game as they do all of the time by charging more than the price is marked on various products and then refusing to give the customer the product for free as they are supposed to do.
I went on several occasion to this store to clain my free friday online coupon but they where out of that particular item, the said i had to wait till the next shipment arived which in that particular ocasion would have been in a couple of days and so i did, i returned to the stored asked around and was told they where completly out, so i went to the customer service area to ask for a rain check, keepo in mind i have had no problem asking for rain chek on any item they where out, including free friday items.
In this particular occasion i was told by the person whom was running the area that they could not do a rain check for the item, she did ask someone else about it but no resoluton or replacement for the item was given just a straight no. Just wanted to point out that other stores including that particular one with other staff have had no problem in giving the rain check or providing another item different brand either at a discounted price by difference or free.
I have a folding bike the entirety of which, when folded, fits inside a Kroger's shopping cart. I shopped at a Kroger Fry's a number of times with my bike in a cart, but was recently told that I could not bring the bike into the store because it presents a "health" risk. My complaint is not primarily that I can't bring the bike into the store. I can work around that (although I will not lock my bike up outside the store; it is fairly expensive and, being different, often attracts attention). My complaint is that, in my opinion, Kroger has supplied a justification for their policy that is completely unsupportable and thus is spreading misinformation among it's customers, employees, and possibly the retail community. I support my contention not only with what I believe is common sense but with precedents. A supermarket in England (Tesco) once had the same policy. After a customer called attention to it on Twitter, the store eventually apologized and withdrew it's policy. In addition, the Health and Safety Executive, a government body in Great Britain, possibly because of the above incident (I'm not sure), had a panel look into the issue.
Their conclusion: that folding bikes present a health and safety risk in supermarkets is "clearly a myth" and banning them from supermarkets is "clearly inappropriate." Finally, one must ask, what about all the other wheeled vehicles you may see in a supermarket: mobility scooters, baby strollers, personal shopping carts, delivery carts, wheeled suitcases, and the shopping carts themselves, which have in all likelihood made numerous trips around the parking lot and sometimes, albeit illegally, around the neighborhood.(Some effort has been made to distinguish between these and vehicles used for transport. But, really, they are all used for transport.) I contacted Kroger and, later, the Better Business Bureau, and presented the above evidence. Both efforts ended with my responding that I have not yet received a satisfactory answer. Kroger continues defending their policy, albeit simply by fiat (this is our policy) rather than by presenting reasoned support.
They have never directly addressed the issues I've brought up above or said precisely why they consider folding bikes a health and safety threat. Because, I suggest, they can't. (The manager at the supermarket the incident occurred at did say "what if you rode over some dog poop on the way here?," which I consider as transparently weak attempt to defend an indefensible policy.) As I said in my final communication with the Better business Bureau, I will only consider my complaint sufficiently answered if one of two things happen: Kroger's retracts the policy banning folding bikes, or, they provide a clear and specific explanation of why they consider folding bikes in carts a health threat. If they chose the second option, I will consider my complaint sufficiently answered, even if I disagree with it. At least they will be on record and other readers can decide for themselves the suitability of their answer.
After contacting Kroger's CS supe I finally understand how they cheat you on gas pts. If you have 900 pts. from a previous month still to use and 100 from this month, the pumps will automatically list it at 1000. If you agree to this without manually changing it, it will take the points out of this month and allow your previous months points to expire.
According to supe, it the pumps fault because their not smart enough. If they are aware of the situation, why don't they correct the problem or tell people about it. Its not right to allow people to spend $900 at your store and then cheat them out of their rewards.