I purchased a 2 inch lift kit installed with an alignment from this company. I never received the alignment and I was lied to about the services.
I was looking for a 2 inch Rough Country level kit to install on my 2015 GMC Canyon. I had called around to many shops, including Koss Motorsports, and I decided to take my business there because they were the lowest price and were helpful over the phone. I had been in contact with the owner, Steven, and we had been texting back and forth about the kit and installation. He ordered the kit through Rough Country and had it sent to his shop, he then notified me when it had arrived to get it installed. I took my truck to Koss Motorsports to get the kit installed on 07/21/15. The owner, Steven, was not at the shop at the time of installation; I spoke to his son and Jessie the shop manager.
It took 4 hours for them to install the kit, but they only installed a 1 inch lift not 2 inch, and they did not do my alignment. I then contacted Steven, who did not return my calls/text for three business days. After a dispute over the phone, he told me to take my vehicle back up to his shop to install the other inch of lift and to do the alignment. I took my truck up to Koss the second time on 08/10/15. Again Steven was not at the shop this time, even though he promised he would be there when I came back. It took them another 3 hours to put the lift on, and then they said I did not need an alignment, but I insisted that I paid for it and to align it. After putting it on the alignment machine, they realized that the machine was broken.
Instead of trying to resolve the issue with me, or have me get the alignment somewhere else and reimburse me, they lied to me. I was told that the truck was aligned and ready to go, when I saw that the machine was broken. I then went to Firestone in Concord, NC to see if the alignment was in fact out. It was, the toe was out by more than .80 degrees. I then notified Steven that I wanted him to reimburse me for the alignment sense he said it did not need one and then told me that he had done the alignment when he had not. He refused to pay me, and when I said I was going to dispute the charge, he told me he was going to put a mechanics lien on my truck. Not a good business to go to, WOULD HIGHLY NOT RECOMMEND.
Koss MotorSports Reviews
I purchased a 2 inch lift kit installed with an alignment from this company. I never received the alignment and I was lied to about the services.
I was looking for a 2 inch Rough Country level kit to install on my 2015 GMC Canyon. I had called around to many shops, including Koss Motorsports, and I decided to take my business there because they were the lowest price and were helpful over the phone. I had been in contact with the owner, Steven, and we had been texting back and forth about the kit and installation. He ordered the kit through Rough Country and had it sent to his shop, he then notified me when it had arrived to get it installed. I took my truck to Koss Motorsports to get the kit installed on 07/21/15. The owner, Steven, was not at the shop at the time of installation; I spoke to his son and Jessie the shop manager.
It took 4 hours for them to install the kit, but they only installed a 1 inch lift not 2 inch, and they did not do my alignment. I then contacted Steven, who did not return my calls/text for three business days. After a dispute over the phone, he told me to take my vehicle back up to his shop to install the other inch of lift and to do the alignment. I took my truck up to Koss the second time on 08/10/15. Again Steven was not at the shop this time, even though he promised he would be there when I came back. It took them another 3 hours to put the lift on, and then they said I did not need an alignment, but I insisted that I paid for it and to align it. After putting it on the alignment machine, they realized that the machine was broken.
Instead of trying to resolve the issue with me, or have me get the alignment somewhere else and reimburse me, they lied to me. I was told that the truck was aligned and ready to go, when I saw that the machine was broken. I then went to Firestone in Concord, NC to see if the alignment was in fact out. It was, the toe was out by more than .80 degrees. I then notified Steven that I wanted him to reimburse me for the alignment sense he said it did not need one and then told me that he had done the alignment when he had not. He refused to pay me, and when I said I was going to dispute the charge, he told me he was going to put a mechanics lien on my truck. Not a good business to go to, WOULD HIGHLY NOT RECOMMEND.