I purchased a transmitter from this company on eBay. Their customer service is terrible. The 1st transmitter cut in and out when sending music to my headphones (also Kokkia made). The 2nd transmitter would not transmit a Bluetooth signal at all, although I tried pairing it with the headphones several times. The customer service agent, Chris, just kept telling me to send the transmitter back (I did it the 1st time but refuse to do it the 2nd time since I was the one paying for postage on a product that didn't work). I requested several times for him to have someone call me to resolve this problem, but all I ever received was canned email responses. Look into it for yourself and you will find there is not a customer service phone number for this company, only an email. I would strongly suggest you stay away from this company until they become customer friendly or you will run into unreasonable frustration trying to return one of their defective products.
Here are the email transactions si you can see for yourself the run-around:
Sales KOKKIA INC
To
'Paul Erickson'
Aug 21 at 3:02 PM
Hi;
Kindly send the iAdapter back to below address for our RMA dept to check it out.
Make sure to include all included accessories and information on where you bought the item and the order #, in order for us to process the return.
Please note that Returns received by our RMA Dept after 30 days from today will not be processed.
KOKKIA, Inc. Reviews
I purchased a transmitter from this company on eBay. Their customer service is terrible. The 1st transmitter cut in and out when sending music to my headphones (also Kokkia made). The 2nd transmitter would not transmit a Bluetooth signal at all, although I tried pairing it with the headphones several times. The customer service agent, Chris, just kept telling me to send the transmitter back (I did it the 1st time but refuse to do it the 2nd time since I was the one paying for postage on a product that didn't work). I requested several times for him to have someone call me to resolve this problem, but all I ever received was canned email responses. Look into it for yourself and you will find there is not a customer service phone number for this company, only an email. I would strongly suggest you stay away from this company until they become customer friendly or you will run into unreasonable frustration trying to return one of their defective products.
Here are the email transactions si you can see for yourself the run-around:
Sales KOKKIA INC
To
'Paul Erickson'
Aug 21 at 3:02 PM
Hi;
Kindly send the iAdapter back to below address for our RMA dept to check it out.
Make sure to include all included accessories and information on where you bought the item and the order #, in order for us to process the return.
Please note that Returns received by our RMA Dept after 30 days from today will not be processed.
Ship return to: