Last month (September) I switched cable service providers, I contacted my old cable company as I was no longer in need of their services. It took over a week for them to send a technician to shut off the cable that I was no longer connected to. When I received my internet bill for the month of October, I was not credited for the cable bill that I had paid previously! When I called to ask about the credit, I was informed that the do not prorate their bills.
So I was charged for almost three weeks of cable I did not use. My cable company told me this is their policy now and there is nothing to be done. I don't undestand how I can be charged for a service I didn't use. This company will not hesitate to send a technician to shut off your cable the day your bill is due, but it took a over a week to shut it off at my request and they will not give me my money back?
As it stands this company has a monopoly on cable in my area. If you want to get away from them you are foced to use a satellite provider. They are also the only company to offer high speed cable internet. Comcast has recently come into my area but, i was told that because of Kingsland Cable's agreements with the city, they are unable to provide service to anyone on my side of Highway 95. Please help!
Kingsland Cable TV Reviews
Last month (September) I switched cable service providers, I contacted my old cable company as I was no longer in need of their services. It took over a week for them to send a technician to shut off the cable that I was no longer connected to. When I received my internet bill for the month of October, I was not credited for the cable bill that I had paid previously! When I called to ask about the credit, I was informed that the do not prorate their bills.
So I was charged for almost three weeks of cable I did not use. My cable company told me this is their policy now and there is nothing to be done. I don't undestand how I can be charged for a service I didn't use. This company will not hesitate to send a technician to shut off your cable the day your bill is due, but it took a over a week to shut it off at my request and they will not give me my money back?
As it stands this company has a monopoly on cable in my area. If you want to get away from them you are foced to use a satellite provider. They are also the only company to offer high speed cable internet. Comcast has recently come into my area but, i was told that because of Kingsland Cable's agreements with the city, they are unable to provide service to anyone on my side of Highway 95. Please help!