Beware Do not buy from King Appliance in Dundas, Ontario
I am writing this complaint because I want to protect future shoppers. I had purchased a dryer from King Appliance in Dundas Ontario (Also know as Best Buy Appliance and Canadian Appliance Liquidation) The owner is an extremely rude and dishonest man. He sold us a used dryer which was defective. When we asked for our money back he refused to help or give our money back. He was very unprofessional. Please be warned do not buy from King Appliance/Best Buy Appliance or Canadian Appliance Liquidation, Owner keeps changing name when he ruins his reputation!
It looks like selling a faulty machine and then not honouring the warranty is a pattern with the company. They sold me a washer/dryer set, but the installers dropped the washer down the stairs. When we did the test load, we saw it was leaking out the door. Over the course of 2 weeks, I have been trying to get in touch with them, but they won't respond to calls, texts or voice messages. My wife and I drove in there 3 times to discuss. Each time, they gave us a date for the tech (usually within a day or two), but then the tech never showed up and they never responded to any requests for updates. The last time I went in there, we verbally agreed that if I didn't get a resolution by the following Tuesday, that they would reimburse me for an independent company to fix the door. They then texted me 2 days later at 1:30am to tell me the warranty was void over a technicality.
I do hope that others take the time to read the reviews online about this place, as I didn't and now I'm paying for it.
We found King of Appliances (aka Canadian Appliance Liquidators) ad on Kijiji and purchased a "refurbished, good working condition" fridge and stove with a 1 yr parts/service warranty. Needless to say, when we brought it home, neither worked. We called Mike Sutton (Store Owner) @ 905-536-5019 (cell)/905-628-9804 (shop) on a Saturday and got his 'friend' who told us Mike was away on a business trip. He listened to our issue and promised a technician would arrive on Monday to fix both. No call, no show on Monday for the tech. We called back numerous times for the remainder of the week and when we told them we were going to escalate this, the friend told us to f off. We called the following Saturday and I finally spoke to Mike who was shocked to hear of the customer service we were getting and promised to ship in 3 working stoves from his Toronto store to the Dundas warehouse and that we could come in on Monday to pick which one we'd like in exchange.
Monday came and went - the tech no showed and we didn't get any call either. We resorted to having someone else come in to fix both. The issue with the fridge was the sensor. BUT...to our horror, the stove was a disaster waiting to happen. The burners did not line up to the glass top circles. Worse yet, the wires were all burnt and there was a piece of cardboard shoved between the burners and if we had turned it on for a longer period of time, the stove would have caught on fire. There are 3 young kids and a pregnant mom living at this residence!!! We have called at least 3 times a day every day since (the last 5 days) and he finally responded telling me that he has no intention of calling me back now or ever because we inquired with BBB. His final words were to tell me to F Off and that my wife is a c**t.
I am furious. There is no accountability and care for the fact that he endangered my family. I will not let this guy scam others. He has been doing this for too long (internet research and digging) and I am trying to help others before it’s too late.
King Appliances Dundas Reviews
Beware Do not buy from King Appliance in Dundas, Ontario
I am writing this complaint because I want to protect future shoppers. I had purchased a dryer from King Appliance in Dundas Ontario (Also know as Best Buy Appliance and Canadian Appliance Liquidation) The owner is an extremely rude and dishonest man. He sold us a used dryer which was defective. When we asked for our money back he refused to help or give our money back. He was very unprofessional. Please be warned do not buy from King Appliance/Best Buy Appliance or Canadian Appliance Liquidation, Owner keeps changing name when he ruins his reputation!
They will not get back to you
I purchase a washer and had issues with it called texted and messaged no reply there was suppose to be a 6 month warranty on it I would not recommend
Would not honour warranty
It looks like selling a faulty machine and then not honouring the warranty is a pattern with the company. They sold me a washer/dryer set, but the installers dropped the washer down the stairs. When we did the test load, we saw it was leaking out the door. Over the course of 2 weeks, I have been trying to get in touch with them, but they won't respond to calls, texts or voice messages. My wife and I drove in there 3 times to discuss. Each time, they gave us a date for the tech (usually within a day or two), but then the tech never showed up and they never responded to any requests for updates. The last time I went in there, we verbally agreed that if I didn't get a resolution by the following Tuesday, that they would reimburse me for an independent company to fix the door. They then texted me 2 days later at 1:30am to tell me the warranty was void over a technicality.
I do hope that others take the time to read the reviews online about this place, as I didn't and now I'm paying for it.
We found King of Appliances (aka Canadian Appliance Liquidators) ad on Kijiji and purchased a "refurbished, good working condition" fridge and stove with a 1 yr parts/service warranty. Needless to say, when we brought it home, neither worked. We called Mike Sutton (Store Owner) @ 905-536-5019 (cell)/905-628-9804 (shop) on a Saturday and got his 'friend' who told us Mike was away on a business trip. He listened to our issue and promised a technician would arrive on Monday to fix both. No call, no show on Monday for the tech. We called back numerous times for the remainder of the week and when we told them we were going to escalate this, the friend told us to f off. We called the following Saturday and I finally spoke to Mike who was shocked to hear of the customer service we were getting and promised to ship in 3 working stoves from his Toronto store to the Dundas warehouse and that we could come in on Monday to pick which one we'd like in exchange.
Monday came and went - the tech no showed and we didn't get any call either. We resorted to having someone else come in to fix both. The issue with the fridge was the sensor. BUT...to our horror, the stove was a disaster waiting to happen. The burners did not line up to the glass top circles. Worse yet, the wires were all burnt and there was a piece of cardboard shoved between the burners and if we had turned it on for a longer period of time, the stove would have caught on fire. There are 3 young kids and a pregnant mom living at this residence!!! We have called at least 3 times a day every day since (the last 5 days) and he finally responded telling me that he has no intention of calling me back now or ever because we inquired with BBB. His final words were to tell me to F Off and that my wife is a c**t.
I am furious. There is no accountability and care for the fact that he endangered my family. I will not let this guy scam others. He has been doing this for too long (internet research and digging) and I am trying to help others before it’s too late.