July, 2013, I purchased - in my wife's name - a 2014 Snow White Pearl, Kia Sorento SXL AWD from Atlanta West Kia. This was my second new Kia, as I had previously bought a 2010 Shadow Black Soul Sport. Being retired since 2010, I drive about 9,000 miles a year. In October, 2017 with 47,200 miles on the Sorento, the paint began peeling/flaking from the front edge of the hood and subsequently from the left A-pillar. The Service Manager (Anthony) at Atlanta West Kia said the "paint" was only warranted 36,000 miles! I then contacted Kia Customer Service, who told me GO BACK to Atlanta West Kia and have them write a Work Order and take Pictures of the failing paint. They were to then send the work order/pictures to the District Product Service Manager. Well, this would lead one to believe that Kia fully intended to correct the issue. Wrong. Shortly thereafter, I received a phone call from Kia Customer Service in Irvine, California. I was told they "decline to do anything" about the subpar paint job. So now I am highly pissed.
I went straight to the web. Lo and behold, a great many other Kia (and Hyundai) owners are and have been suffering peeling/flaking paint going all the way back to 2009. Thing is, it's only the lightest colors. Well, this has occurred before: A certain American auto manufacturer had this very same problem in the 1980's. They elected to SKIP a step in the paint prep/rustproofing process to reduce production costs. They figured most owners trade cars every couple of years so no one should really notice. Wrong, again.
Kia is running a total scam on this paint matter. Some complaining customers have even been told they are washing their cars too often! This travesty needs to be brought to a swift and PUNITIVE end. Kia is absolutely full of it. They have for years now, been hiding behind attempted technicalities. Unlike many, I buy my cars to keep. So, that means sometime in the not too distant future, I'm gonna have to spend $4,000 on a complete paint job. That's how much it costs - on an automobile of that caliber - to do it correctly.
I returned a Kia Optima lease car and was charged for two tires and they claim the car was damaged me. because I returned prior to the 3 years lease I was charged 455 for the tires and damage. The car only had 27,000 miles on a 2014 year when I returned the car I had the tires inspected and the car did not have any damage. They sent me a picture of the return car but I have no protection but to have to pay it. The customer service department will not try to help out and after checking with the dealership they also advised me that other clients were charges for tires . They sell these cars and make a lot of money plus over charges they customers . I was advised if I purchase anyone KIA there would be not charges for the tires and damage. (Which the car did not have any damage when I returned)
I need your help I am so stressed I want to cry on my way to ft lauderdale on Friday evening we were driving our 2012 Kia sorrento and in the middle of alligator alley the car went from 80 to 10 miles in seconds and would not accelerate sounded like a spaceship was taking off and nothing lid on my dashboard thank god no other vehicles were around my children and husband were in the car we could have lost our lives my husband struggled on his own in the dark and managed to get the car out Off the road to safety alligator alley is very dangerous road the engine completely went we were stranded there till 12:30 am in the morning in middle of no where with my daughter whom suffers from
dysfunctional bleeding and barely any phone signal it was a nightmare and one of the scariest things we have gone thru we have had this car for 3 1/2 years purchased new from Fucillo Kia this happened around 8:15pm we called and had to get the car towed thru our car insurance and arrange an over night storage kia did not have a security guard or key drop off we had it towed had to get a hotel and arrange a ride back home 2 1/2 hours away car was towed to the nearest Kia that was in sunrise because towing would have been over $600 to get it back home we were told the next morning a new engine was needed they have had us back and forth I have spoken to every manager available from store to Corporation
in California and finally after 3 days they requested all of our maintain receipts and pictures of the motor hours later we get a phone call letting us know our records and engine are in maculate condition and a new engine would be ordered under the warranty and they would try to get us a loner because it would take a couple weeks then a few hours later the service manager called to inform us that due to a massive engine failure on 2012 sorrento the engine is discontinued and no longer available and I would have to wait a minimum of 3 weeks for them to special order the parts because they would have to be fabricated once received they would reconstruct the engine at the dealer utilizing the lower half of our
current engine so this will take some time no idea of length of time why hasn't Kia contacted the consumers and mad them aware of this issue and no loner or rental would be given to us Kia only covers a loner for 3 days this seems unbelievable even so I don't feel comfortable on the road with this car when there's pages of people in this same predicament getting into serious accidents and class action law suites even tried going to Fucillo and they cleaned there hands stated it is all corporates issue from this point forward they have nothing to do with the warranty I feel like we are being given a run around and no support on my last conversation with the corporate office I was told I needed to wait 3
days for a supervisor to call or do what I need to do but mine while I still need to work which I have not been able to give 100% of my time this week as I have had to be on the phone with this issue also my daughter has appointments she requires continuous medical treatments due to her bleeding condition I am asking for help at this point just for Kia to make it right and put us in a reliable car that I don't have to worry about engine failure or that our lives are at risk but I don't want to get in to another car owing an arm and a leg for this car give us a credit and we will start the payments on that car other than how we were left we don't even have family here that can give us a ride it's a struggle to make it to work please help at this point feel I have been left with no other choice then to seek legal action
Kia Motors Reviews
July, 2013, I purchased - in my wife's name - a 2014 Snow White Pearl, Kia Sorento SXL AWD from Atlanta West Kia. This was my second new Kia, as I had previously bought a 2010 Shadow Black Soul Sport. Being retired since 2010, I drive about 9,000 miles a year. In October, 2017 with 47,200 miles on the Sorento, the paint began peeling/flaking from the front edge of the hood and subsequently from the left A-pillar. The Service Manager (Anthony) at Atlanta West Kia said the "paint" was only warranted 36,000 miles! I then contacted Kia Customer Service, who told me GO BACK to Atlanta West Kia and have them write a Work Order and take Pictures of the failing paint. They were to then send the work order/pictures to the District Product Service Manager. Well, this would lead one to believe that Kia fully intended to correct the issue. Wrong. Shortly thereafter, I received a phone call from Kia Customer Service in Irvine, California. I was told they "decline to do anything" about the subpar paint job. So now I am highly pissed.
I went straight to the web. Lo and behold, a great many other Kia (and Hyundai) owners are and have been suffering peeling/flaking paint going all the way back to 2009. Thing is, it's only the lightest colors. Well, this has occurred before: A certain American auto manufacturer had this very same problem in the 1980's. They elected to SKIP a step in the paint prep/rustproofing process to reduce production costs. They figured most owners trade cars every couple of years so no one should really notice. Wrong, again.
Kia is running a total scam on this paint matter. Some complaining customers have even been told they are washing their cars too often! This travesty needs to be brought to a swift and PUNITIVE end. Kia is absolutely full of it. They have for years now, been hiding behind attempted technicalities. Unlike many, I buy my cars to keep. So, that means sometime in the not too distant future, I'm gonna have to spend $4,000 on a complete paint job. That's how much it costs - on an automobile of that caliber - to do it correctly.
I returned a Kia Optima lease car and was charged for two tires and they claim the car was damaged me. because I returned prior to the 3 years lease I was charged 455 for the tires and damage. The car only had 27,000 miles on a 2014 year when I returned the car I had the tires inspected and the car did not have any damage. They sent me a picture of the return car but I have no protection but to have to pay it. The customer service department will not try to help out and after checking with the dealership they also advised me that other clients were charges for tires . They sell these cars and make a lot of money plus over charges they customers . I was advised if I purchase anyone KIA there would be not charges for the tires and damage. (Which the car did not have any damage when I returned)
I need your help I am so stressed I want to cry on my way to ft lauderdale on Friday evening we were driving our 2012 Kia sorrento and in the middle of alligator alley the car went from 80 to 10 miles in seconds and would not accelerate sounded like a spaceship was taking off and nothing lid on my dashboard thank god no other vehicles were around my children and husband were in the car we could have lost our lives my husband struggled on his own in the dark and managed to get the car out Off the road to safety alligator alley is very dangerous road the engine completely went we were stranded there till 12:30 am in the morning in middle of no where with my daughter whom suffers from
dysfunctional bleeding and barely any phone signal it was a nightmare and one of the scariest things we have gone thru we have had this car for 3 1/2 years purchased new from Fucillo Kia this happened around 8:15pm we called and had to get the car towed thru our car insurance and arrange an over night storage kia did not have a security guard or key drop off we had it towed had to get a hotel and arrange a ride back home 2 1/2 hours away car was towed to the nearest Kia that was in sunrise because towing would have been over $600 to get it back home we were told the next morning a new engine was needed they have had us back and forth I have spoken to every manager available from store to Corporation
in California and finally after 3 days they requested all of our maintain receipts and pictures of the motor hours later we get a phone call letting us know our records and engine are in maculate condition and a new engine would be ordered under the warranty and they would try to get us a loner because it would take a couple weeks then a few hours later the service manager called to inform us that due to a massive engine failure on 2012 sorrento the engine is discontinued and no longer available and I would have to wait a minimum of 3 weeks for them to special order the parts because they would have to be fabricated once received they would reconstruct the engine at the dealer utilizing the lower half of our
current engine so this will take some time no idea of length of time why hasn't Kia contacted the consumers and mad them aware of this issue and no loner or rental would be given to us Kia only covers a loner for 3 days this seems unbelievable even so I don't feel comfortable on the road with this car when there's pages of people in this same predicament getting into serious accidents and class action law suites even tried going to Fucillo and they cleaned there hands stated it is all corporates issue from this point forward they have nothing to do with the warranty I feel like we are being given a run around and no support on my last conversation with the corporate office I was told I needed to wait 3
days for a supervisor to call or do what I need to do but mine while I still need to work which I have not been able to give 100% of my time this week as I have had to be on the phone with this issue also my daughter has appointments she requires continuous medical treatments due to her bleeding condition I am asking for help at this point just for Kia to make it right and put us in a reliable car that I don't have to worry about engine failure or that our lives are at risk but I don't want to get in to another car owing an arm and a leg for this car give us a credit and we will start the payments on that car other than how we were left we don't even have family here that can give us a ride it's a struggle to make it to work please help at this point feel I have been left with no other choice then to seek legal action