I signed up for a free trial use of Keyword Spy as a website tool for my business website. The free trial information was limited so I created an account and signed up and paid for a month of subscription in October 2017. Prior to the end of the 30 days I had paid for, I cancelled my subcription (November 2017). Finding the cancellation link on their website was very difficult to locate and took me about twenty minutes to find it. I took a screenshot of the cancellation in the event there was an issue.
I received another charge in November and thought maybe I had missed the deadline for the cancellation so I paid that months charges. Then another charge appeared again on my credit card statement for December and then again on my January statement.
I have been in contact Keyword Spy through the email address provided on their website and first was told our account was closed and thet they have not been billing us. After pressing them about the recent charges, they then said that the account was not cancelled because the email address did not match the credit card name. I am not sure what kind of ploy this is, but most email addresses are not credit card names. Furthermore, to cancel my account, I had to be logged into their website which should tie my email with my credit card information. The cancellation process did not ask what credit card was used to end the subscription.
I have contacted my credit card company to dispute the charges and wanted to warn potential new users of Keyword Spy services to be aware of the potential for fraudulent billing practices by this company.
KeywordSpy Reviews
I signed up for a free trial use of Keyword Spy as a website tool for my business website. The free trial information was limited so I created an account and signed up and paid for a month of subscription in October 2017. Prior to the end of the 30 days I had paid for, I cancelled my subcription (November 2017). Finding the cancellation link on their website was very difficult to locate and took me about twenty minutes to find it. I took a screenshot of the cancellation in the event there was an issue.
I received another charge in November and thought maybe I had missed the deadline for the cancellation so I paid that months charges. Then another charge appeared again on my credit card statement for December and then again on my January statement.
I have been in contact Keyword Spy through the email address provided on their website and first was told our account was closed and thet they have not been billing us. After pressing them about the recent charges, they then said that the account was not cancelled because the email address did not match the credit card name. I am not sure what kind of ploy this is, but most email addresses are not credit card names. Furthermore, to cancel my account, I had to be logged into their website which should tie my email with my credit card information. The cancellation process did not ask what credit card was used to end the subscription.
I have contacted my credit card company to dispute the charges and wanted to warn potential new users of Keyword Spy services to be aware of the potential for fraudulent billing practices by this company.