Purchased a 2017 Keystone Cougar 29BHSWE this spring which advertised a 15,000 BTU capacity air conditioner on this make / model within Keystone's product literature. I could not figure out at first why the existing air conditioner could not keep up regarding moderately elevated temperature conditions. So I followed the maintenance guide by removing the exterior plastic shroud (cover) on the roof to ensure no debris was blocking air flow. Once I removed the exterior plastic cover it revealed the air conditioner manufacturer's tag (sticker) with the unit's actual model number. When I researched the actual model number it revealed that the air conditioner unit is actually a 13,500 BTU capacity unit ... not 15,000 BTU capacity as advertised in Keystone's literature.
I called Keystone customer service who told me that the 13,500 BTU was an unadvertised downgrade option, was stated on the build sheet of my trailer, and nothing could be done to make this right (removing the exiting 13,500 BTU unit and installing the proper 15,000 BTU unit as advertised in the product literature).
Nowhere in their product literature for this make / model was it disclosed that the 13,500 BTU air conditioner unit was an option ... nor was I made aware of this before purchasing the unit. The dealer sales representative also admitted he did not realize this discrepancy (nor relay this discrepancy to me) since he simply relays what is in the product brochure (the dealer sales representative also not realize the build sheet was different than the actual product brochure literature).
The dealer sales representative stated he intends to contact the manufacturer's rep (and his in-house general manager) to discuss how they will handle this issue going forward. It is my hope that Keystone will make this right ... but I am extremely skeptical after experiencing the poor outcome when I contacted their customer service department regarding this issue. Keystone customer service even advised during the phone call that I should discuss this directly with my sales transaction dealer ... which made me believe that Keystone may actually expect the dealer to adsorb the potential cost of making this right ... when it is Keystone's deceptive incomplete / false advertising that caused this issue ... not the dealer. It is my hope that this posting will help motivate Keystone to do the right thing by installing the 15,000 BTU air conditioner unit as advertised in their product brochure literature (and on the internet). I will insert a follow up post regarding the outcome of this situation ... more to come.
I bought a new Keysone Residence trailer in March of this year (2016), so far it has spent most of it's time at the dealer, R&R RV Liberty Lake Washington. The off door glide has not worked properly since I bought it. The dealer says there is not anything more that they can do to fix the problem. Attempt's to contact the manufacture're, have been far less than satisfactory. I did not know it was legal to build something and not stand behind your product.
My 2014 Passport Ultralight Travel Trailer started having issues from day one. The issues ranged from roof to vent fan. All issues were documented and photographed, compiled and put in a binder. It was then submitted to Keystone RV. They in turn hid behind there warranty and would not honor any one of the multiple complaints.
Now think about this. This warranty and the products underit were predetermined to fail after the warranty ran out. Which means, that every product going into there trailers were insured to stay outside off there warranty while keeping there expenses down, at the buyers risk of safety.
On top of that, there is proof that the Attorney General of Indian and other officials have been taking money from Keystone RV.
Keystone RV has been in court for Safety on the Job, Sexual harrasement and Product failure. In each case Keystone won.
This is not coincidence, it is back door agreements with government agencies with money's exchanging hands. All entities involved with Keystone RV from state government on down to the Attorney General favor there wallets and not the public, so be warned. Do not go near Indian, nor buy any Keystone product.
My Wife and I loved with Our children growing up, and went camping often throughout the years, we,ve owne 4 ifferant makes, models and sizes throughout these years. Our kids are grown and we decided to buy yet one more camper for the two of us and occasionally 1-2 grandkids or such. anyway we bought a BRAND NEW Keystone Bullet 308bhs to accomadate future camping outings. On our first trip WE noticed the ac was EXTREMELEY loud (LIKE A JET ENGINE ) so much that yo ould have to turn the TV volume all the way up in order to hear it, this is not enjoyable we called the dealer to arrange inspection and repair. Upon arriving home from the first trip and as we parked it and began unpacking we noticed ceiling trim coming off the ceiling as well as trim at floor where it meets thre wall. the dealer fixed minor trim pieses and replaced thermostat, wich did not address the noise. on our next trip we still had a VERY loud ac, and also discovered the outside sink does not have any water, as well as more trim falling off and an additional outside skirt over wheel well which was tightened on first trip to the repair shop and it is now cracked and in need of replacement. This unit has been it the shop more then it is used for camping. it is self destructing going down the highway each time we use it.
Keystone RV Co Reviews
Purchased a 2017 Keystone Cougar 29BHSWE this spring which advertised a 15,000 BTU capacity air conditioner on this make / model within Keystone's product literature. I could not figure out at first why the existing air conditioner could not keep up regarding moderately elevated temperature conditions. So I followed the maintenance guide by removing the exterior plastic shroud (cover) on the roof to ensure no debris was blocking air flow. Once I removed the exterior plastic cover it revealed the air conditioner manufacturer's tag (sticker) with the unit's actual model number. When I researched the actual model number it revealed that the air conditioner unit is actually a 13,500 BTU capacity unit ... not 15,000 BTU capacity as advertised in Keystone's literature.
I called Keystone customer service who told me that the 13,500 BTU was an unadvertised downgrade option, was stated on the build sheet of my trailer, and nothing could be done to make this right (removing the exiting 13,500 BTU unit and installing the proper 15,000 BTU unit as advertised in the product literature).
Nowhere in their product literature for this make / model was it disclosed that the 13,500 BTU air conditioner unit was an option ... nor was I made aware of this before purchasing the unit. The dealer sales representative also admitted he did not realize this discrepancy (nor relay this discrepancy to me) since he simply relays what is in the product brochure (the dealer sales representative also not realize the build sheet was different than the actual product brochure literature).
The dealer sales representative stated he intends to contact the manufacturer's rep (and his in-house general manager) to discuss how they will handle this issue going forward. It is my hope that Keystone will make this right ... but I am extremely skeptical after experiencing the poor outcome when I contacted their customer service department regarding this issue. Keystone customer service even advised during the phone call that I should discuss this directly with my sales transaction dealer ... which made me believe that Keystone may actually expect the dealer to adsorb the potential cost of making this right ... when it is Keystone's deceptive incomplete / false advertising that caused this issue ... not the dealer. It is my hope that this posting will help motivate Keystone to do the right thing by installing the 15,000 BTU air conditioner unit as advertised in their product brochure literature (and on the internet). I will insert a follow up post regarding the outcome of this situation ... more to come.
I bought a new Keysone Residence trailer in March of this year (2016), so far it has spent most of it's time at the dealer, R&R RV Liberty Lake Washington. The off door glide has not worked properly since I bought it. The dealer says there is not anything more that they can do to fix the problem. Attempt's to contact the manufacture're, have been far less than satisfactory. I did not know it was legal to build something and not stand behind your product.
My 2014 Passport Ultralight Travel Trailer started having issues from day one. The issues ranged from roof to vent fan. All issues were documented and photographed, compiled and put in a binder. It was then submitted to Keystone RV. They in turn hid behind there warranty and would not honor any one of the multiple complaints.
Now think about this. This warranty and the products underit were predetermined to fail after the warranty ran out. Which means, that every product going into there trailers were insured to stay outside off there warranty while keeping there expenses down, at the buyers risk of safety.
On top of that, there is proof that the Attorney General of Indian and other officials have been taking money from Keystone RV.
Keystone RV has been in court for Safety on the Job, Sexual harrasement and Product failure. In each case Keystone won.
This is not coincidence, it is back door agreements with government agencies with money's exchanging hands. All entities involved with Keystone RV from state government on down to the Attorney General favor there wallets and not the public, so be warned. Do not go near Indian, nor buy any Keystone product.
My Wife and I loved with Our children growing up, and went camping often throughout the years, we,ve owne 4 ifferant makes, models and sizes throughout these years. Our kids are grown and we decided to buy yet one more camper for the two of us and occasionally 1-2 grandkids or such. anyway we bought a BRAND NEW Keystone Bullet 308bhs to accomadate future camping outings. On our first trip WE noticed the ac was EXTREMELEY loud (LIKE A JET ENGINE ) so much that yo ould have to turn the TV volume all the way up in order to hear it, this is not enjoyable we called the dealer to arrange inspection and repair. Upon arriving home from the first trip and as we parked it and began unpacking we noticed ceiling trim coming off the ceiling as well as trim at floor where it meets thre wall. the dealer fixed minor trim pieses and replaced thermostat, wich did not address the noise. on our next trip we still had a VERY loud ac, and also discovered the outside sink does not have any water, as well as more trim falling off and an additional outside skirt over wheel well which was tightened on first trip to the repair shop and it is now cracked and in need of replacement. This unit has been it the shop more then it is used for camping. it is self destructing going down the highway each time we use it.