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report scam| Country | United States |
| State | Pennsylvania |
| City | Lancaster |
| Address | 227 Granite Run Drive Suite 100 |
| Phone | (877)-513-0385 |
| Website | http://www.keystonecustomhome.com/ |
Keystone Custom Homes Reviews
Buyer beware!! Keystone wants to sell homes but does not live up to its statement of outstanding customer service. I have been trying to get my lawn fixed/repaired since moving in (May 23, 2017). Keystone has never responded to my letters, etc - only sending a couple of individuals out to basically do nothing. When initially installing my lawn they did not grade properly, along with not tilling out large rocks (I took over 3 full wheelbarrows of rocks the size of my feet), and putting no top soil down.
The mesh that was put down was just put down over the weeds which then pushed the mesh up, which then had to be removed, as we could not mow, etc. When raised, this created large channels/gullies of water runoff. When the workers did come out, they also took out some large rocks, but did not fill in the holes, only putting some dirt from another construction site onto a small portion of my lawn.
So now here I sit with numerous holes in my yard from rock extraction from the workers, large areas of my lawn without topsoil and numerous channels of water runoff, along with standing water from improper grading not allowing rain water to properly runoff. This is NOT a ‘grass is not warrantied’ issue, but an installation issue as grass needs a proper foundation to be able to grow and Keystone did not put in a proper foundation!
This is how Keystone treats its customers after moving in. I have even filed a complaint with the Better Business Bureau - and 3 weeks has gone by and still no response from Keystone!! Buyer Beware!!!
Keystone custom homes ,clearly built my home fully aware of water drainage problems in my back yard. Yard was mostly clay and would not allow water to drain. Instead of going after the developer, triple crown, they chose to do nothing to fix the problem except make excuses and false accusations. They claim swale lines were changed do to a pool and fence installation. Fact is yard is clay and rocks, and water flow from hill and other homes on higher ground never dispersed but just stayed on the surface in puddles even after several weeks of no rain because of improper drainage to begin with. Keystone was made aware of this problem before they started building my home and ignored it, saying grass would take care of it which was impossible in the clay.
They were shown pictures of the yard long before the foundation was layed but refused to address the issue. In addition their regional management addressed the issue with an arrogant additude. There are at least three neighbors and myself who are having the backyards fixed at a considerable cost because Keystone custom homes will not honor their warranty commitments and refuses to have the yards drainage issues taken care of. Keystone of course would rather make excuses and blame its customers even when made fully aware of the problems before they build. They will not address or answer that question except to say wait for grass to grow. They do no yard preparation, no top soil and just lay grass seed over rocks and clay. Keystone clearly will not uphold what it breaches, buyer beware.