Brought car in for service. When it was returned I asked them if they could buff out the scratches on the side of my car. They did a wonderful job. It wasn't until the following day that I opened the rear deck to get the package for return to Amazon. To my surprise it was gone-vanished-stolen. No one other than the service department was near my car and I only received the package a day prior to my service visit to Keyes so no one else had access to my vehicle. Then to top things off the service manager "Jack" basically accused me of lying.
I tried to get satisfaction from the service department but that did not work...cannot believe they would stoop so low as to steal a $71.99 item but I guess those are the type of people they employ.
I had an issue with my airbags from an accident that took Honda literally 2 weeks to re-program after using the wrong parts and programming the car with the wrong key. Once they were done they could not figure out why my car would not start. They then tell me my fuel pump is cracked and not to worry as is covered under my warranty. Then I am told that they do not have the part and could take anywhere from 2 weeks to 2 years to locate. When I spoke to JACK in service he said he could give me a comparable car but that was not the case as they did not give me a loaner from Honda but from some side rental company that was old and gross inside. Now I am paying for a lease for a car I cant drive. THE PEOPLE THAT WORK AT THIS DEALERSHIP ARE MAKING THIS AS HARD AS POSSIBLE.
Keyes Woodland Hills Honda Reviews
Brought car in for service. When it was returned I asked them if they could buff out the scratches on the side of my car. They did a wonderful job. It wasn't until the following day that I opened the rear deck to get the package for return to Amazon. To my surprise it was gone-vanished-stolen. No one other than the service department was near my car and I only received the package a day prior to my service visit to Keyes so no one else had access to my vehicle. Then to top things off the service manager "Jack" basically accused me of lying.
I tried to get satisfaction from the service department but that did not work...cannot believe they would stoop so low as to steal a $71.99 item but I guess those are the type of people they employ.
I had an issue with my airbags from an accident that took Honda literally 2 weeks to re-program after using the wrong parts and programming the car with the wrong key. Once they were done they could not figure out why my car would not start. They then tell me my fuel pump is cracked and not to worry as is covered under my warranty. Then I am told that they do not have the part and could take anywhere from 2 weeks to 2 years to locate. When I spoke to JACK in service he said he could give me a comparable car but that was not the case as they did not give me a loaner from Honda but from some side rental company that was old and gross inside. Now I am paying for a lease for a car I cant drive. THE PEOPLE THAT WORK AT THIS DEALERSHIP ARE MAKING THIS AS HARD AS POSSIBLE.