DON'T TRUST KEYES EUROPEAN MERCEDES BENZ!!! We live in Atlanta, GA and are in the market for a very unique S-550 which we found (or at least THOUGHT WE FOUND) this past Sunday at Keyes through the MB Certified Pre-owned website. From the onset, we should have known NOT to do try and do business with this dealership. Shabaz, salesperson, promised to call us back in 5-min but, we rec'd. no call after several hours. When we finally decided to call him back he promised to send over wiring instructions for us to secure the vehicle. After several hours longer, still no email. We decided to call again and speak with a manager and was transferred to Bernard who made excuses for Shabaz (ie. biz office closed, Shabaz asked him to send info but, he's been busy).
Bernard finally emails the instructions (without a Purchase Order?). Later he calls us back stating that they could not sell the car to us unless we came to California personally to sign the paperwork. He said Keyes has a strict policy regarding out-of-state sales. However, they sell cars to people all over the country and they are required to come in personally to sign the paperwork. We were told that most times Keyes would pick a customer up from the airport, bring them to the dealership to sign the paperwork then take them back to airport all in the same day. He stated that IF WE SHOWED PROOF OF PURCHASING AN AIRLINE TICKET INCL ARRIVAL DATE, THEY WOULD "HOLD" THE CAR. WE ASKED SEVERAL TIMES IF IT WAS NECESSARY TO PUT A DEPOSIT ON THE CAR TO ENSURE IT ISN'T SOLD TO SOMEONE ELSE BEFORE WE MADE IT TO CALIFORNIA...the answer was "NO".
After a final conversation with the used car mgr, Mitch Rabin, on Monday, we proceeded to book the trip to California arriving on Thursday morning. We emailed proof of booking along with proof of funding to Mitch and HE ASSURED US THAT HE WOULD NOT HAVE US BOOK A TICKET ACROSS THE COUNTRY AND SELL THE CAR TO SOMEONE ELSE BEFORE WE GOT THERE! He proceeded to refer us to their local, preferred rim shop to start the process of ordering rims. We thought the deal was sealed!
On Tuesday afternoon, we sent Mitch a text asking if they had everything needed from us and his reply was, "ON MY END JUST PERFECT DID YOU DECIDE ON WHEELS OR ANYTHING ELSE YET?"
Two hours later we rec'd. a call from Shabaz stating that the car had just been sold to another customer!!! WE WERE SORELY DISAPPOINTED as we asked to speak with the general manager to get clarification on how this happened. We were directed to Simon WHO WAS VERY RUDE AND ABRUPT! HE ASKED IF WE PUT A DEPOSIT ON THE CAR AND WHEN WE TOLD HIM THAT WE ASKED SEVERAL TIMES BUT, WAS TOLD THAT IT WAS UNNECESSARY HE PROCEEDED TO CONTRADICT HIMSELF AND THE OTHERS BY STATING THAT THEY DON'T HOLD CARS, THEY DON'T SELL CARS TO PEOPLE OUT OF STATE , AND THEY DON'T EXCEPT DEPOSITS (didn't he just ask if we put a deposit on the car...i'm confused???). HE WAS VERY INSENSITIVE, UNAPOLOGETIC, AND DISREGARDED ALL THE PROMISES THAT WERE MADE BY HIS STAFf. HE STATED THAT THEY SHOULDN'T HAVE MADE THOSE PROMISES BECAUSE THERE IS NO WAY THEY WOULD HOLD A CAR FOR A CUSTOMER WHO WAS 2000 MILES AWAY WHEN THERE WAS ANOTHER CUSTOMER IN THE DEALERSHIP READY TO BUY IT!!! HE WENT ON TO SAY THAT THE CAR HAD BEEN SOLD AND THERE WAS NOTHING HE COULD DO ABOUT IT!!!
WOW! Are these the same guys who were so adamant about following strict policies and procedures on the sale of the vehicle??? DID THEY SUDDENLY LOSE THEIR INGREGRITY WHEN A NEW CUSTOMER WALKED THROUGH THE DOOR WAVING MONEY IN THEIR FACES???
Needless to say, we were appalled and could not believe the attitude and lack of appreciation Simon had for a customer who was willing to travel 2,000 miles across country and purchase a vehicle from his dealership. WOW!!! WOW!!! WOW!!!
WE OWN SEVERAL MERCEDES BUT, NEVER HAD THIS TYPE EXPERIENCE WITH A MERCEDES BENZ DEALER!!! I GUESS WE'RE BETTER OFF STICKING WITH OUR EAST COAST MB DEALERS BECAUSE KEYES IS APPARENTLY MORE INTERESTED IN NUMBERS RATHER THAN BUILDING GREAT CUSTOMER RELATIONSHIPS!
WE'RE REPORTING THIS TO THE BBB, MERCEDES BENZ CORPORATE AND POSTING TO ALL REVIEW SITES SO OTHERS CAN WE AWARE TO TAKE THEIR BUSINESS TO ANOTHER DEALER WHO TRULY APPRECIATES THEM AND DOESN'T CONSIDER THEM JUST ANOTHER NUMBER!!!
Keyes European Mercedes-Benz Reviews
DON'T TRUST KEYES EUROPEAN MERCEDES BENZ!!! We live in Atlanta, GA and are in the market for a very unique S-550 which we found (or at least THOUGHT WE FOUND) this past Sunday at Keyes through the MB Certified Pre-owned website. From the onset, we should have known NOT to do try and do business with this dealership. Shabaz, salesperson, promised to call us back in 5-min but, we rec'd. no call after several hours. When we finally decided to call him back he promised to send over wiring instructions for us to secure the vehicle. After several hours longer, still no email. We decided to call again and speak with a manager and was transferred to Bernard who made excuses for Shabaz (ie. biz office closed, Shabaz asked him to send info but, he's been busy).
Bernard finally emails the instructions (without a Purchase Order?). Later he calls us back stating that they could not sell the car to us unless we came to California personally to sign the paperwork. He said Keyes has a strict policy regarding out-of-state sales. However, they sell cars to people all over the country and they are required to come in personally to sign the paperwork. We were told that most times Keyes would pick a customer up from the airport, bring them to the dealership to sign the paperwork then take them back to airport all in the same day. He stated that IF WE SHOWED PROOF OF PURCHASING AN AIRLINE TICKET INCL ARRIVAL DATE, THEY WOULD "HOLD" THE CAR. WE ASKED SEVERAL TIMES IF IT WAS NECESSARY TO PUT A DEPOSIT ON THE CAR TO ENSURE IT ISN'T SOLD TO SOMEONE ELSE BEFORE WE MADE IT TO CALIFORNIA...the answer was "NO".
After a final conversation with the used car mgr, Mitch Rabin, on Monday, we proceeded to book the trip to California arriving on Thursday morning. We emailed proof of booking along with proof of funding to Mitch and HE ASSURED US THAT HE WOULD NOT HAVE US BOOK A TICKET ACROSS THE COUNTRY AND SELL THE CAR TO SOMEONE ELSE BEFORE WE GOT THERE! He proceeded to refer us to their local, preferred rim shop to start the process of ordering rims. We thought the deal was sealed!
On Tuesday afternoon, we sent Mitch a text asking if they had everything needed from us and his reply was, "ON MY END JUST PERFECT DID YOU DECIDE ON WHEELS OR ANYTHING ELSE YET?"
Two hours later we rec'd. a call from Shabaz stating that the car had just been sold to another customer!!! WE WERE SORELY DISAPPOINTED as we asked to speak with the general manager to get clarification on how this happened. We were directed to Simon WHO WAS VERY RUDE AND ABRUPT! HE ASKED IF WE PUT A DEPOSIT ON THE CAR AND WHEN WE TOLD HIM THAT WE ASKED SEVERAL TIMES BUT, WAS TOLD THAT IT WAS UNNECESSARY HE PROCEEDED TO CONTRADICT HIMSELF AND THE OTHERS BY STATING THAT THEY DON'T HOLD CARS, THEY DON'T SELL CARS TO PEOPLE OUT OF STATE , AND THEY DON'T EXCEPT DEPOSITS (didn't he just ask if we put a deposit on the car...i'm confused???). HE WAS VERY INSENSITIVE, UNAPOLOGETIC, AND DISREGARDED ALL THE PROMISES THAT WERE MADE BY HIS STAFf. HE STATED THAT THEY SHOULDN'T HAVE MADE THOSE PROMISES BECAUSE THERE IS NO WAY THEY WOULD HOLD A CAR FOR A CUSTOMER WHO WAS 2000 MILES AWAY WHEN THERE WAS ANOTHER CUSTOMER IN THE DEALERSHIP READY TO BUY IT!!! HE WENT ON TO SAY THAT THE CAR HAD BEEN SOLD AND THERE WAS NOTHING HE COULD DO ABOUT IT!!!
WOW! Are these the same guys who were so adamant about following strict policies and procedures on the sale of the vehicle??? DID THEY SUDDENLY LOSE THEIR INGREGRITY WHEN A NEW CUSTOMER WALKED THROUGH THE DOOR WAVING MONEY IN THEIR FACES???
Needless to say, we were appalled and could not believe the attitude and lack of appreciation Simon had for a customer who was willing to travel 2,000 miles across country and purchase a vehicle from his dealership. WOW!!! WOW!!! WOW!!!
WE OWN SEVERAL MERCEDES BUT, NEVER HAD THIS TYPE EXPERIENCE WITH A MERCEDES BENZ DEALER!!! I GUESS WE'RE BETTER OFF STICKING WITH OUR EAST COAST MB DEALERS BECAUSE KEYES IS APPARENTLY MORE INTERESTED IN NUMBERS RATHER THAN BUILDING GREAT CUSTOMER RELATIONSHIPS!
WE'RE REPORTING THIS TO THE BBB, MERCEDES BENZ CORPORATE AND POSTING TO ALL REVIEW SITES SO OTHERS CAN WE AWARE TO TAKE THEIR BUSINESS TO ANOTHER DEALER WHO TRULY APPRECIATES THEM AND DOESN'T CONSIDER THEM JUST ANOTHER NUMBER!!!