I contacted Key Tax Group in September 2017. They asked if I was insolvent so they could seek a reduction. However, I wasn't insolvent, so all they needed to do was get a payment plan. It is blatantly obvious that Key Tax Group did nothing on my request and payment for services until after I emailed Key Tax Group in January 2018 requesting some information. This complaint is about untimely action on the part of Key Tax Group.
On 9/1/17, I emailed documents and payment of $750 to Nicholas ******.
On 10/6/17, I received email from Kelly ****** (306319) that Key Tax Group will proceed.
No Key Tax Group activity for 3 months.
On 1/11/18, I received another letter from the IRS with more added interest.
On 1/12/18, I emailed Kelly ****** asking if that letter represented the Key Tax Group solution.
On 1/17/18, I received email from Lance ****** congratulating me on the payment plan.
According to the IRS, there was no action on my tax issue until 1/17/2018 when the IRS got a request for POA and an Extension to Pay and a payment plan.
Key Tax Group is a company everyone could do without!
Key Tax Group stated to me that they could help me solve my tax problem and that they would definitely get me a lower paying agreement. I was currently paying $500 a month which was very difficult for me and they promised a reduced agreement and charged me $500 for this service, and did absolutely nothing.
Every time I call them they tell me that someone will get in touch with me but no one ever does. I would not recommend this service to anyone and I do hope I could get my money back.
I contacted Key Tax Group to help us with our back taxes owed for 2011-2014. I paid them $1,750 to process our taxes for a resolution to Can Not Collect status with the IRS.
In 2015, we owed additional taxes and were told by Key Tax Group, file don't worry, you're protected, everything will be processed and added to your existing status. NOT TRUE
In October of 2015 we received certified letters with Notive of Intent to Levy our account. In a panic I contacted Key Tax Group again. They quoted $450 (half off the normal fee) to amend this for me.
We live paycheck to paycheck and this was excrutiating, but we couldn't afford to have our accounts levy'd either, so we bit the bullet and paid the fee.
After weeks of constant calling, they notified me via email the IRS included our 2015 into our Can Not Collect Status.
I was so grateful that I made positive reviews on Explorer, Yelp, the Better Business Bureau and thanked them profusely.
Then, low and behold, I happened to be home for lunch yesterday (04/10/2017) and accepted a certified letter from the IRS again, stating our accounts would be subject to Levy effective 04/17/2017. I spent the next hour and 57 minutes working with the IRS to get our 2015 taxes included into our CNC status, the IRS informed me that nothing was done from Kelly Gibson of Key Tax Group in the fall of 2016 and suggested I demand a refund for breach of contract.
I contacted Key Tax Group demanding a refund in light of the breach of Contract and have yet to hear from them on how or when they will refund my $450 paid in good faith.
Key Tax Group promised me if I would send their fee of $1800. my tax payment would be less. I sent the money in monthly payments until the total amount was paid. Key Tax Group then set up a monthly payment plan with IRS for my full tax debt. I not only lost the $1800. fee, but am paying the full tax debt, plus interest, and penalty. Key Tax Group delayed for over 6 mo. adding additional interest. I asked for a partial refuld because the promise of a lower tax bill was not met and was denied... Be warned they will promise you anything to get their fee and then you get nothing in return but a higher tax bill in fines and interest..
3/8/16. These people sent an email stating they were legitamate service for ytax assist help especially if debt involved.
Alternate phone numbers were :1-800-308-3000; 1-800-557-4048. I spoke with an Ashley twice. She hung up twice. I spoke with a Jason. Then, I spoke with a Richard, who stated he was a supervisor. Not once did they answer the phone
identifying themselves as Key Tax Group. They begin asking personal in formation with out qualifying who they are or that they are working for a droup of lawyers who might talk to you after they screen you. Richard would not admit to any qualifying credentials to be asking personal questions regarding your nature of tax assist.
I think this is a scam operation. Beware. Each time I asked to talk with an official representative of this "tax assist" group, I either got hung up on or the call was dropped. i did tell them I would be reportinh them. (Also I received no less than 18 auto text messages in 3 days and yet when I tried to call no one ever answered or I got a message saying they were closed.
Key Tax Group, Inc. Reviews
I contacted Key Tax Group in September 2017. They asked if I was insolvent so they could seek a reduction. However, I wasn't insolvent, so all they needed to do was get a payment plan. It is blatantly obvious that Key Tax Group did nothing on my request and payment for services until after I emailed Key Tax Group in January 2018 requesting some information. This complaint is about untimely action on the part of Key Tax Group.
On 9/1/17, I emailed documents and payment of $750 to Nicholas ******.
On 10/6/17, I received email from Kelly ****** (306319) that Key Tax Group will proceed.
No Key Tax Group activity for 3 months.
On 1/11/18, I received another letter from the IRS with more added interest.
On 1/12/18, I emailed Kelly ****** asking if that letter represented the Key Tax Group solution.
On 1/17/18, I received email from Lance ****** congratulating me on the payment plan.
According to the IRS, there was no action on my tax issue until 1/17/2018 when the IRS got a request for POA and an Extension to Pay and a payment plan.
Key Tax Group is a company everyone could do without!
Key Tax Group stated to me that they could help me solve my tax problem and that they would definitely get me a lower paying agreement. I was currently paying $500 a month which was very difficult for me and they promised a reduced agreement and charged me $500 for this service, and did absolutely nothing.
Every time I call them they tell me that someone will get in touch with me but no one ever does. I would not recommend this service to anyone and I do hope I could get my money back.
I contacted Key Tax Group to help us with our back taxes owed for 2011-2014. I paid them $1,750 to process our taxes for a resolution to Can Not Collect status with the IRS.
In 2015, we owed additional taxes and were told by Key Tax Group, file don't worry, you're protected, everything will be processed and added to your existing status. NOT TRUE
In October of 2015 we received certified letters with Notive of Intent to Levy our account. In a panic I contacted Key Tax Group again. They quoted $450 (half off the normal fee) to amend this for me.
We live paycheck to paycheck and this was excrutiating, but we couldn't afford to have our accounts levy'd either, so we bit the bullet and paid the fee.
After weeks of constant calling, they notified me via email the IRS included our 2015 into our Can Not Collect Status.
I was so grateful that I made positive reviews on Explorer, Yelp, the Better Business Bureau and thanked them profusely.
Then, low and behold, I happened to be home for lunch yesterday (04/10/2017) and accepted a certified letter from the IRS again, stating our accounts would be subject to Levy effective 04/17/2017. I spent the next hour and 57 minutes working with the IRS to get our 2015 taxes included into our CNC status, the IRS informed me that nothing was done from Kelly Gibson of Key Tax Group in the fall of 2016 and suggested I demand a refund for breach of contract.
I contacted Key Tax Group demanding a refund in light of the breach of Contract and have yet to hear from them on how or when they will refund my $450 paid in good faith.
Key Tax Group promised me if I would send their fee of $1800. my tax payment would be less. I sent the money in monthly payments until the total amount was paid. Key Tax Group then set up a monthly payment plan with IRS for my full tax debt. I not only lost the $1800. fee, but am paying the full tax debt, plus interest, and penalty. Key Tax Group delayed for over 6 mo. adding additional interest. I asked for a partial refuld because the promise of a lower tax bill was not met and was denied... Be warned they will promise you anything to get their fee and then you get nothing in return but a higher tax bill in fines and interest..
3/8/16. These people sent an email stating they were legitamate service for ytax assist help especially if debt involved.
Alternate phone numbers were :1-800-308-3000; 1-800-557-4048. I spoke with an Ashley twice. She hung up twice. I spoke with a Jason. Then, I spoke with a Richard, who stated he was a supervisor. Not once did they answer the phone
identifying themselves as Key Tax Group. They begin asking personal in formation with out qualifying who they are or that they are working for a droup of lawyers who might talk to you after they screen you. Richard would not admit to any qualifying credentials to be asking personal questions regarding your nature of tax assist.
I think this is a scam operation. Beware. Each time I asked to talk with an official representative of this "tax assist" group, I either got hung up on or the call was dropped. i did tell them I would be reportinh them. (Also I received no less than 18 auto text messages in 3 days and yet when I tried to call no one ever answered or I got a message saying they were closed.