My husband and I were looking for a fairly new Ford escape. We decided to go by the dealership in pilot mountain because they seemed to have a large inventory. We found 2 that we were interested in . The first thing I noticed, that should have been a warning sign was that both vehicles were dirty.. inside and out. I have never known a dealership to put stock on a lot without cleaning them first. But, we made a deal on a 2016 escape that was a lease out of Michigan. The vehicle had some scratches in different places. And there was places that was very dirty on the headliner. We were given a prices and told they could not go lower and fix those places also. We were assured that all could be taken care of with no problem. They also told us that they would be calling within 30 days to set the appt up for us to bring the vehicle in for the repairs. We paid cash for the escape and as soon as they had the check in hand they were almost rude in getting us out of there. 30 days passed and we still had not received a call to set up our appt. My husband finally went by there to find out why.? 3 months later they finally got us in. When we picked it up only one thing had been repair that was agreed on . The service manager told my husband to go buy some stips to cover the places on the side of the door and he would pay him for it when he brought the receipt back and that he would get US some touch up paint and send it to us. No paint has ever came and when my husband carried the receipt by he was told " oh, we can't write you a check , we will have to send your money to you by mail" it also has never showed up. We have never received any calls...not one . To find out if we were happy with the vehicle, or service. I would not recommend them to anyone and we would probably walk before ever buying from Kevin Powell again. They are what gives dealerships a bad name
Kevin Powell's Foothill Ford Reviews
My husband and I were looking for a fairly new Ford escape. We decided to go by the dealership in pilot mountain because they seemed to have a large inventory. We found 2 that we were interested in . The first thing I noticed, that should have been a warning sign was that both vehicles were dirty.. inside and out. I have never known a dealership to put stock on a lot without cleaning them first. But, we made a deal on a 2016 escape that was a lease out of Michigan. The vehicle had some scratches in different places. And there was places that was very dirty on the headliner. We were given a prices and told they could not go lower and fix those places also. We were assured that all could be taken care of with no problem. They also told us that they would be calling within 30 days to set the appt up for us to bring the vehicle in for the repairs. We paid cash for the escape and as soon as they had the check in hand they were almost rude in getting us out of there. 30 days passed and we still had not received a call to set up our appt. My husband finally went by there to find out why.? 3 months later they finally got us in. When we picked it up only one thing had been repair that was agreed on . The service manager told my husband to go buy some stips to cover the places on the side of the door and he would pay him for it when he brought the receipt back and that he would get US some touch up paint and send it to us. No paint has ever came and when my husband carried the receipt by he was told " oh, we can't write you a check , we will have to send your money to you by mail" it also has never showed up. We have never received any calls...not one . To find out if we were happy with the vehicle, or service. I would not recommend them to anyone and we would probably walk before ever buying from Kevin Powell again. They are what gives dealerships a bad name