A few years ago, I bought a Top Of The Line Keriug Coffee Maker from QVC. I paid about $ 159.00 for it. I used it for less then 1 year.
Then I moved to another area and carefully packed the coffee maker in its original box and over packed it into a cardboard box. I took the coffee maker with me, in my Dodge Truck and did NOT give it to the movers.
After arriving to my new home, I put the coffee maker in a closet inside the house, while I was fixing up the kitchen.
I took the coffee maker out and set it up. IT WOULD NOT WORK. The display kept saying it has A PRINE PROBLEM.
I called Customer Service and they kept telling me to clean out the metal tip which pokes a hole in the K Cup. Well that did not work. Everything I tried did not work. No matter how many paper clips I used to clean it, I was still getting the MESSAGE ABOUT A PRINE PROBLEM.
From looking on the internet, I see that this PRINE PROBLEM seems to be a common occurance. I also saw that alot of people are having problems with the Keriug - after about 1 year or less.
The Customer Service person tried to BLAME ME FOR THIS PROBLEM. I told him that I moved and was careful with the Keriug. Also that the close I put it in for awhile was dry and clean.
He just kept saying that IT IS MY FAULT THAT I MOVED AND MY FAULT THAT I PUT IT IN THE CLOSET. He argued with me that the CLOSET MUST BE COLD AND THAT THE KERIUG IS SENSATIVE TO TEMPERATURE CHANGES.
I told him that I moved another simple Mr. Coffee, coffee maker with me and that one is fine. He did not seem to care.
He claims that because I put the Keriug in the closet - even though it was still boxed up, that HE CANNOT HONOR THE WARRANTY.
HIS PROPOSAL IS THAT I BUY ANOTHER KERIUG, FOR 20% OFF.
I have come to the conclustion that KERIUG COFFEE MAKERS ARE OVERLY ENGINEERED, WHERE TOO MANY THINGS CAN GO WRONG AND ARE NOT FIXABLE - EXCEPT TO SPEND MORE MONEY ON THIS OVER PRICED, AND WORTHLESS MACHINE.
I have read online that KERIUG Customer Service was rated a 1.6 stars out of a possible 5 star rating.
That poor rating, from others, speaks volumes about the Keriug company and their lack of good customer service.
NO, I did not buy another one. Just sold the old one in a Garage Sale for $ 5. because that is about all it is worth.
My advise to all out there, is to buy a simpler coffee maker, and that will last you longer than the Expensive, Prone to Breakdowns, Keriug.
I thought this experience should be told on this rip off report site, because I feel the Keriug Company and their Coffee Makers are indeed rip offs to the public.
KERIUG COFFEE MAKERS Reviews
A few years ago, I bought a Top Of The Line Keriug Coffee Maker from QVC. I paid about $ 159.00 for it. I used it for less then 1 year.
Then I moved to another area and carefully packed the coffee maker in its original box and over packed it into a cardboard box. I took the coffee maker with me, in my Dodge Truck and did NOT give it to the movers.
After arriving to my new home, I put the coffee maker in a closet inside the house, while I was fixing up the kitchen.
I took the coffee maker out and set it up. IT WOULD NOT WORK. The display kept saying it has A PRINE PROBLEM.
I called Customer Service and they kept telling me to clean out the metal tip which pokes a hole in the K Cup. Well that did not work. Everything I tried did not work. No matter how many paper clips I used to clean it, I was still getting the MESSAGE ABOUT A PRINE PROBLEM.
From looking on the internet, I see that this PRINE PROBLEM seems to be a common occurance. I also saw that alot of people are having problems with the Keriug - after about 1 year or less.
The Customer Service person tried to BLAME ME FOR THIS PROBLEM. I told him that I moved and was careful with the Keriug. Also that the close I put it in for awhile was dry and clean.
He just kept saying that IT IS MY FAULT THAT I MOVED AND MY FAULT THAT I PUT IT IN THE CLOSET. He argued with me that the CLOSET MUST BE COLD AND THAT THE KERIUG IS SENSATIVE TO TEMPERATURE CHANGES.
I told him that I moved another simple Mr. Coffee, coffee maker with me and that one is fine. He did not seem to care.
He claims that because I put the Keriug in the closet - even though it was still boxed up, that HE CANNOT HONOR THE WARRANTY.
HIS PROPOSAL IS THAT I BUY ANOTHER KERIUG, FOR 20% OFF.
I have come to the conclustion that KERIUG COFFEE MAKERS ARE OVERLY ENGINEERED, WHERE TOO MANY THINGS CAN GO WRONG AND ARE NOT FIXABLE - EXCEPT TO SPEND MORE MONEY ON THIS OVER PRICED, AND WORTHLESS MACHINE.
I have read online that KERIUG Customer Service was rated a 1.6 stars out of a possible 5 star rating.
That poor rating, from others, speaks volumes about the Keriug company and their lack of good customer service.
NO, I did not buy another one. Just sold the old one in a Garage Sale for $ 5. because that is about all it is worth.
My advise to all out there, is to buy a simpler coffee maker, and that will last you longer than the Expensive, Prone to Breakdowns, Keriug.
I thought this experience should be told on this rip off report site, because I feel the Keriug Company and their Coffee Makers are indeed rip offs to the public.
Jack