The Kendall Toyota service department, in my experience, lies and cheats to avoid providing warranty service. Then, if the matter is escalated, the zone reps will not help, even when presented with proof of Kendall Toyota’s lies. So Toyota is simply full of scammers and thieves in my experience, and why I’ll never buy another one of their vehicles.
Instead, I’m buying wonderful new cars for my family from another car company, who is growing sales by treating customers with integrity, kindness and respect.
Advice on the Kendall Toyota Service Department: Don’t trust their word, don’t accept their fake wait lists, don’t do anything by phone. Get everything in writing and dated: Work orders, estimates, everything. Take names, even though no one seems to work there long. Better still: Take your vehicle to a good independent shop.
Advice on the Kendall Toyota Sales Department: If you must consider a purchase or lease, don’t bite on the salesperson or managers’ first offer. Wait a day or so for a real salesperson to call you with an actual offer, which for a purchase should be closer to invoice. #KendallToyotaSleezeballs
Tried one hour later to get my Original Car Back; was told they sold it they say for $10,000.00; also a LIE when I had a person interested in buying it for $20,000.00. Was contacted by Joe that since I made Perfect Payments for one year he was going to REFINANCE a new car 2017 to bring payments to $200.00 including taxes. I was just given a car which I hated and still do, no tinted windows nothing in this heat in Miami, FL., material seats which are itchy and get dirty and a color I hate.
I truly believe Joe was trying to avoid me for three days which I have been told I could have returned car in and get a lease that I could afford. I also had taken in an advertising that had arrived in the mail referring to a lease for $200.00 with $5,000.00 down. He took that and tore it up and threw it away saying I would not want to put $5,000.00 down since I had perfect credit with Toyota Finance.
They had me wait months looking for my original car back; never found one. I could not afford payments of $500 per month had to borrow first two. They have Ruined my perfect credit both individually and with Toyota Finance.
They won't let me take advantage of new lease 2018 deals Camry fully loaded, leather seats with $5,000.00 down.
Since I was never given option to Negotiate the price of new car, they just said they were giving me the best deal out there. Now I AM Totally Upside Down, I Would Need to come up with $20,000.00 to hand car in and Toyota Finance would Not do a Lease Loan for me because of all the mess with the 2017 car; totally forgetting my Perfect Payments on my original car for one year.
I went to see General Manager Ryan Hall and he told me Joe would have to take the hit! He was lying to me by telling me what I wanted to hear.
Now, I am being hounded daily by people calling me that they were going to come and TAKE the car, trying to set up maintanence appointments to take car back and sending me mail to remind me to take car into for maintenance. When in actuality they want to Repossess the car which would again ruin my personal credit and never be able to lease ANY car again.
Please cann you help me. I need to Lease a 2018 lease at $200.00 including taxes which is being offered now; I'll even lease it at same dealer with another honest salesperson, if that exists!
I need Toyota Finance to finance the Lease for me considering my perfect credit with them for one year. I have also contacted the Division of Finance and Toyota refuses to reply to them. I have also contacted Chris Roberts the President of Kendall Toyota; never a response back
I purchased a groupon coupon advertising Kendall Toyota was offering a synthetic oil change for $35. 00 dollars, so i purchased the groupon. when i presented the coupon at Kendall Toyota the service advisor and service manager indicated that they could only provide a conventional oil change and not synthetic. i then advised them that my coupon clearly had written on it Synthetic Oil Change and not conventional. the service advisor and manager refused to perform the synthetic oil change unless i paid extra for the synthetic oil; despite having a coupon purchased through groupn indicating synthetic oil. this tactic is a clear bait and switch scheme perpetrated by this dealer through false advertising. in order to lure unsuspecting customers into believing they purchased and where going to receive a synthehtic oil change, when in fact they were going to try and extort more money from customers. eventhough they had a groupon indicating synthetic oil change. WHAT A SCAM
This is the letter to the person. In charge. The sales person is Jose Almonte sold a car with damage frame and don't want to asume responsibility I have a year with this already Hello Ryan Once again I would like to thank you for contacting me. I have attach Copy of bank statements to prove payments done to Mercedes of coral Gable , auto zone, and my Amtrak tickets i purchase to take my car to New York . the reason I had to take my car out there was to save some money since the mechanics here in Miami was trying to charge me over $9000.00 dollars to fix my car. Since this vehicle have air suspension they try to tell me they had to check all the air line and replace all 4 shocks. etc. I was going crazy and even end up in depression after spending so much money for a car and a monthly payment so high i have all these problems. When I purchase the car I told Mr. Almonte please make sure everything is ok with the car i don't want any problem. Mr. Almonte and the sales person told me here is this inventory sheet anything you find wrong with the car write it down and it will get fix. this car is in good condition. So here I am with my car happy and driving away with my family. next day am inspecting my car and find a couple of issues . 1.rear ac blowing hot air, 2, all wheels in bad condition, 3. all 4 rooters and brakes real in bad condition. 5, the car was going up and down in front (front shock mess up) 6. Battery and last the car need alignment . I was already nervous about this car but since he promise to fix it I trusted his words . When i took the car and gave the list he send me to Eliot at west Kendall Toyota. When I arrive at Eliot and gave Eliot the list then Eliot proceed and called Jose to get the approval on the list and Jose told him to put only 2 front wheel. When Eliot told me this I ended up driving back to Kendall Toyota to speak to Jose face to face and told him that am not here to play games and to tell me what he was going to do. he called Eliot and told him in front of to proceed with the list. Mr Ryan, i was so happy at first that I even gave a recommendation letter to Mr. Eliot from west Kendall Toyota for the "service" he provided. Guess what 2 months later the break lights comes up on the dash i said to myself this can't be happening this was change. and is when I realize not everything on my list was done. I try to contact Eliot , never called me back. I had contact Jose "sales person" he told me he can't help he doesn't work there any more. Now am already feeling jerked and robbed. so my last resource is Mr. Jose Almonte where I text him with pictures of the rooters and breaks and never reply. I did a deeper inspection on the car and ran in to the surprise that the car was involved in accident it was hit in the front. The list of disappointment goes on and on. it have been a stress full and depressing couple of months. Below is the list of the repairs I have done. Work done in Miami 1. Breaks front and back $275 + $80 labor 2. Left front air shock. $1048.98 +$100 labor 3. Spare key (Almonte promise to get it never did) $605.00. 4.Battery - $237.31 Auto train round trip. - $ $898.00 Tow service. Lorton VA to Bronx NY - $375.00 Work done in New York 1. Front &a back rooter - $325 2. Right front air shock -$948.00 3.hood shine. $225 4. Labor. $325.00. my total is $5441.00. do you think this is possible in less then 4 months that you purchase a $30k dollars car? I will be waiting for your response thank you and be safe
Kendall Toyota Reviews
The Kendall Toyota service department, in my experience, lies and cheats to avoid providing warranty service. Then, if the matter is escalated, the zone reps will not help, even when presented with proof of Kendall Toyota’s lies. So Toyota is simply full of scammers and thieves in my experience, and why I’ll never buy another one of their vehicles.
Instead, I’m buying wonderful new cars for my family from another car company, who is growing sales by treating customers with integrity, kindness and respect.
Advice on the Kendall Toyota Service Department: Don’t trust their word, don’t accept their fake wait lists, don’t do anything by phone. Get everything in writing and dated: Work orders, estimates, everything. Take names, even though no one seems to work there long. Better still: Take your vehicle to a good independent shop.
Advice on the Kendall Toyota Sales Department: If you must consider a purchase or lease, don’t bite on the salesperson or managers’ first offer. Wait a day or so for a real salesperson to call you with an actual offer, which for a purchase should be closer to invoice. #KendallToyotaSleezeballs
Tried one hour later to get my Original Car Back; was told they sold it they say for $10,000.00; also a LIE when I had a person interested in buying it for $20,000.00. Was contacted by Joe that since I made Perfect Payments for one year he was going to REFINANCE a new car 2017 to bring payments to $200.00 including taxes. I was just given a car which I hated and still do, no tinted windows nothing in this heat in Miami, FL., material seats which are itchy and get dirty and a color I hate.
I truly believe Joe was trying to avoid me for three days which I have been told I could have returned car in and get a lease that I could afford. I also had taken in an advertising that had arrived in the mail referring to a lease for $200.00 with $5,000.00 down. He took that and tore it up and threw it away saying I would not want to put $5,000.00 down since I had perfect credit with Toyota Finance.
They had me wait months looking for my original car back; never found one. I could not afford payments of $500 per month had to borrow first two. They have Ruined my perfect credit both individually and with Toyota Finance.
They won't let me take advantage of new lease 2018 deals Camry fully loaded, leather seats with $5,000.00 down.
Since I was never given option to Negotiate the price of new car, they just said they were giving me the best deal out there. Now I AM Totally Upside Down, I Would Need to come up with $20,000.00 to hand car in and Toyota Finance would Not do a Lease Loan for me because of all the mess with the 2017 car; totally forgetting my Perfect Payments on my original car for one year.
I went to see General Manager Ryan Hall and he told me Joe would have to take the hit! He was lying to me by telling me what I wanted to hear.
Now, I am being hounded daily by people calling me that they were going to come and TAKE the car, trying to set up maintanence appointments to take car back and sending me mail to remind me to take car into for maintenance. When in actuality they want to Repossess the car which would again ruin my personal credit and never be able to lease ANY car again.
Please cann you help me. I need to Lease a 2018 lease at $200.00 including taxes which is being offered now; I'll even lease it at same dealer with another honest salesperson, if that exists!
I need Toyota Finance to finance the Lease for me considering my perfect credit with them for one year. I have also contacted the Division of Finance and Toyota refuses to reply to them. I have also contacted Chris Roberts the President of Kendall Toyota; never a response back
I purchased a groupon coupon advertising Kendall Toyota was offering a synthetic oil change for $35. 00 dollars, so i purchased the groupon. when i presented the coupon at Kendall Toyota the service advisor and service manager indicated that they could only provide a conventional oil change and not synthetic. i then advised them that my coupon clearly had written on it Synthetic Oil Change and not conventional. the service advisor and manager refused to perform the synthetic oil change unless i paid extra for the synthetic oil; despite having a coupon purchased through groupn indicating synthetic oil. this tactic is a clear bait and switch scheme perpetrated by this dealer through false advertising. in order to lure unsuspecting customers into believing they purchased and where going to receive a synthehtic oil change, when in fact they were going to try and extort more money from customers. eventhough they had a groupon indicating synthetic oil change. WHAT A SCAM
This is the letter to the person. In charge. The sales person is Jose Almonte sold a car with damage frame and don't want to asume responsibility I have a year with this already Hello Ryan Once again I would like to thank you for contacting me. I have attach Copy of bank statements to prove payments done to Mercedes of coral Gable , auto zone, and my Amtrak tickets i purchase to take my car to New York . the reason I had to take my car out there was to save some money since the mechanics here in Miami was trying to charge me over $9000.00 dollars to fix my car. Since this vehicle have air suspension they try to tell me they had to check all the air line and replace all 4 shocks. etc. I was going crazy and even end up in depression after spending so much money for a car and a monthly payment so high i have all these problems. When I purchase the car I told Mr. Almonte please make sure everything is ok with the car i don't want any problem. Mr. Almonte and the sales person told me here is this inventory sheet anything you find wrong with the car write it down and it will get fix. this car is in good condition. So here I am with my car happy and driving away with my family. next day am inspecting my car and find a couple of issues . 1.rear ac blowing hot air, 2, all wheels in bad condition, 3. all 4 rooters and brakes real in bad condition. 5, the car was going up and down in front (front shock mess up) 6. Battery and last the car need alignment . I was already nervous about this car but since he promise to fix it I trusted his words . When i took the car and gave the list he send me to Eliot at west Kendall Toyota. When I arrive at Eliot and gave Eliot the list then Eliot proceed and called Jose to get the approval on the list and Jose told him to put only 2 front wheel. When Eliot told me this I ended up driving back to Kendall Toyota to speak to Jose face to face and told him that am not here to play games and to tell me what he was going to do. he called Eliot and told him in front of to proceed with the list. Mr Ryan, i was so happy at first that I even gave a recommendation letter to Mr. Eliot from west Kendall Toyota for the "service" he provided. Guess what 2 months later the break lights comes up on the dash i said to myself this can't be happening this was change. and is when I realize not everything on my list was done. I try to contact Eliot , never called me back. I had contact Jose "sales person" he told me he can't help he doesn't work there any more. Now am already feeling jerked and robbed. so my last resource is Mr. Jose Almonte where I text him with pictures of the rooters and breaks and never reply. I did a deeper inspection on the car and ran in to the surprise that the car was involved in accident it was hit in the front. The list of disappointment goes on and on. it have been a stress full and depressing couple of months. Below is the list of the repairs I have done. Work done in Miami 1. Breaks front and back $275 + $80 labor 2. Left front air shock. $1048.98 +$100 labor 3. Spare key (Almonte promise to get it never did) $605.00. 4.Battery - $237.31 Auto train round trip. - $ $898.00 Tow service. Lorton VA to Bronx NY - $375.00 Work done in New York 1. Front &a back rooter - $325 2. Right front air shock -$948.00 3.hood shine. $225 4. Labor. $325.00. my total is $5441.00. do you think this is possible in less then 4 months that you purchase a $30k dollars car? I will be waiting for your response thank you and be safe