Ford's Cmax is the worst verhicle I have ever owned. Ken Grody Ford Customer Service Satisfaction has a lot to be desired. I have contacted them multiple times from the time I purchased Vehicle in July 2013. Sales person Aaron led me to believe it had navigation and pointed to the My Ford Touch Sirius Package and during test drive linked his phone and used navigation I found out later it was missing chip and that package was not navigation. The service and extended warranty contract was misrepresented. At time of contract signing I was not taken into finance office it was done at sales person cubicle where both Sales manager Ramon and car salesman Aaron spoke of the features of vehicle and warranty while I was trying to sign and go over paperwork. Some was not completed. (Warranty) and then I did not receive my paper work until January 2, 2015.
I have had vehicle in 6 times to dealership for My Ford Touch recalls and have another Safety recall that needs to be taken care of. Ford quality and craftmanship and standing behind products are not good at all!
The Driver side door molding sticks and molding comes out when trying to open door. Service department wants to charge 800.00 to replace molding. I was charged 55.00 to cut and screw which was ineffective. Hatchback door handle coming off will not warranty. The Service contract only included 6 oil changes for 1450.00 no alignments or anything else which is outrageous by any standards. Extended warranty was misrepresented. I Purchased Tires from dealership for 700.00 and 1 year later they don't even cover Road Hazard. I ended up purchasing 2 new tires from Costco and they will cover Road hazard and fix flat for no charge. My first time after purchase that I contacted with issues was September 2013 with no one returning any calls or emails. I went into dealership in December 2013 wanting out of Vehicle. Ramon the Sales Manager was rude and would not help unless I came out of pocket with more money.
I have contacted numerous attorneys and was advised to go to small claims with Ford over MPG issues which I did. However, the agent for service for dealership never showed up and could not serve so dealership part of lawsuit was dismissed without prejudice. I am having to refile although I have a letter stating they would refund my service contract by Attorney. I have been getting the runaround from Ford for months that have turned into years as I struggle with the issues this car has had. And the amount of time that it has cost me to fight over it. I cannot believe Anyone would want to purchase a vehicle from this company if this is the customer service and support that they offer. Ford is in Breach of contract I do not think I owe another penny with what was advertised and what I agreed on per contract. I am completely disgusted and am not happy at all that my mother is having to get the brunt of this deal. I will make sure that i let everyone know my experience with Ford Quality and Ken Grody Dealership. Beware!!!
You serve the dealer it self, Ken Grody Ford is its own agent. You can serve anyone there. They are not an LLC or Corp. Although they do state something under Ken Grody Management as agent which is the dealer. I have a lawsuit and served them with no problems and I am a process server
Ken Grody Ford Reviews
Ford's Cmax is the worst verhicle I have ever owned. Ken Grody Ford Customer Service Satisfaction has a lot to be desired. I have contacted them multiple times from the time I purchased Vehicle in July 2013. Sales person Aaron led me to believe it had navigation and pointed to the My Ford Touch Sirius Package and during test drive linked his phone and used navigation I found out later it was missing chip and that package was not navigation. The service and extended warranty contract was misrepresented. At time of contract signing I was not taken into finance office it was done at sales person cubicle where both Sales manager Ramon and car salesman Aaron spoke of the features of vehicle and warranty while I was trying to sign and go over paperwork. Some was not completed. (Warranty) and then I did not receive my paper work until January 2, 2015.
I have had vehicle in 6 times to dealership for My Ford Touch recalls and have another Safety recall that needs to be taken care of. Ford quality and craftmanship and standing behind products are not good at all!
The Driver side door molding sticks and molding comes out when trying to open door. Service department wants to charge 800.00 to replace molding. I was charged 55.00 to cut and screw which was ineffective. Hatchback door handle coming off will not warranty. The Service contract only included 6 oil changes for 1450.00 no alignments or anything else which is outrageous by any standards. Extended warranty was misrepresented. I Purchased Tires from dealership for 700.00 and 1 year later they don't even cover Road Hazard. I ended up purchasing 2 new tires from Costco and they will cover Road hazard and fix flat for no charge. My first time after purchase that I contacted with issues was September 2013 with no one returning any calls or emails. I went into dealership in December 2013 wanting out of Vehicle. Ramon the Sales Manager was rude and would not help unless I came out of pocket with more money.
I have contacted numerous attorneys and was advised to go to small claims with Ford over MPG issues which I did. However, the agent for service for dealership never showed up and could not serve so dealership part of lawsuit was dismissed without prejudice. I am having to refile although I have a letter stating they would refund my service contract by Attorney. I have been getting the runaround from Ford for months that have turned into years as I struggle with the issues this car has had. And the amount of time that it has cost me to fight over it. I cannot believe Anyone would want to purchase a vehicle from this company if this is the customer service and support that they offer. Ford is in Breach of contract I do not think I owe another penny with what was advertised and what I agreed on per contract. I am completely disgusted and am not happy at all that my mother is having to get the brunt of this deal. I will make sure that i let everyone know my experience with Ford Quality and Ken Grody Dealership. Beware!!!
Service of Process
You serve the dealer it self, Ken Grody Ford is its own agent. You can serve anyone there. They are not an LLC or Corp. Although they do state something under Ken Grody Management as agent which is the dealer. I have a lawsuit and served them with no problems and I am a process server