I should have checked reviews before I ordered. I placed an order SPECIFICALLY for one item -- they sent a substitution, then told me I could send mail label back for the correct item - WHICH MIGHT NOT COME UNTIL NEXT YEAR! They also STILL HAVE THE ITEM I WANTED LISTED ON THEIR WEB SITE. I call that fraud. CINDY in customer service IS FLAT-out NASTY. Before I had even begun to express my unhappiness with their MO, she said "IF YOU WOULD JUST CALM DOWN Ma'am... SHE DOES NOT BELONG IN THIS JOB. I will never order again, and NEITHER SHOULD YOU!
Ordered a large order of Plum leaf shrubs and arbovtae trees. A total of 44 plants didn't grow when I planted them in March. I saved the label and returned it stating the fact. They replaced them, but when they where delivered they where in a plastic bag. I opened them immediately and place them in water. They looked dried up. I called them about this and they gave me the dormant story. I know dormant. So I planted them in rich soil and watered and waited. Nothing but a dried up stick in the soil. They sent me dead plants. I guess this is how they guarantee thier plants. Never again.
Kelly Nurseries Reviews
I should have checked reviews before I ordered. I placed an order SPECIFICALLY for one item -- they sent a substitution, then told me I could send mail label back for the correct item - WHICH MIGHT NOT COME UNTIL NEXT YEAR! They also STILL HAVE THE ITEM I WANTED LISTED ON THEIR WEB SITE. I call that fraud. CINDY in customer service IS FLAT-out NASTY. Before I had even begun to express my unhappiness with their MO, she said "IF YOU WOULD JUST CALM DOWN Ma'am... SHE DOES NOT BELONG IN THIS JOB. I will never order again, and NEITHER SHOULD YOU!
Ordered a large order of Plum leaf shrubs and arbovtae trees. A total of 44 plants didn't grow when I planted them in March. I saved the label and returned it stating the fact. They replaced them, but when they where delivered they where in a plastic bag. I opened them immediately and place them in water. They looked dried up. I called them about this and they gave me the dormant story. I know dormant. So I planted them in rich soil and watered and waited. Nothing but a dried up stick in the soil. They sent me dead plants. I guess this is how they guarantee thier plants. Never again.