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Keller Williams Elite


Country United States
State Pennsylvania
City Lancaster
Address 1280 Plaza Blvd
Phone 717-553-2500
Website http://www.kw.com/kw/

Keller Williams Elite Reviews

  • Mar 13, 2018

I was tricked into using Cal Yoder's services, only to be pawned off on a buying agent with little experience. Cal's buying agent, Matt Weaver, failed to include a refrigerator in our contract. When I demanded that something be done to fix this error, I spoke with Cal. After a week of waiting for a response from Cal, i sent an email to his broker. This was Cal's subsequent response.... Is this someone that you want in your corner?

Drew Arnesen and Carter,

It was with incredulous amazement and deep disappointment that I read the end of your email. I have incredibly lost trust in you. I have 100% certainty that I told you I would get back to you (period). I did not give you a time frame. To state you understood it would be the following day gives me insight into how you think and conduct yourselves.

One, you seem to have a pattern of creating assumptions and expectations without clarifying those with anyone and then losing trust when someone else does not conform to your assumptions which have never been expressed. Disappointing.

Two, you have a pattern of blaming others and not accepting responsibility for any of the consequences of your choices. This is a very disturbing pattern and shows a lack of maturity I would expect from you.

Three, you also use threats and intimidation as a common form of communication when you are experiencing conflict. Not very helpful to finding a positive solution.

Your emails and texts have dripped with these three points of observation. Yes, Matt has generously shared many of your communications with me. Threats of posting many negative comments online about every member of the team which also includes my wife. Snide comments about not calling to try to smooth things over. Emotional and condescending comments only looking for someone else to pay for your decisions. I am in receipt of a lengthy text from Carter where she states you are out $3000 for appliances and this caused me to go shopping online, only to discover I could purchase adequate appliances for half that amount. In that text, you express your anger with Matt stating you are thinking about walking away to start over with an agent who is moral. Such a comment is inflammatory and irresponsible.

I am also aware of how you extracted money from the lender, attempted to do so from the title company and now from our team as well. I was seriously considering adding money to what Matt offered and your email caused me to think more deeply. An ELP does need to have the heart of a teacher, not just in real estate, but also in finances and life.

To blame Matt and our team for your assumptions and not asking questions to learn and make sure you understand what you are signing is very irresponsible. Also since most of your communication is in writing, I would welcome the exchange where three times Matt told you the appliances would be discussed later. What guarantee do I have that this was not similar to what I have experienced with you when I stated I would get back to you and then to be told you understood that to be the following day when that was clearly never stated or inferred?

You would have received $800 and now you will receive $500 as a result of the response of your email. At this point we will simply need to agree to depart displeased and disappointed with one another. I am satisfied with that. Act with dignity so my trust might be restored in you.

Kevin Weachter, the broker will be attending settlement.

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