Requested that company close account and enrolled in payment program. They agreed to reset minimums to $0 for march and april 2023 not only did they not they still have open they still keep assessing fees and interest and they reported 30 days late for multiple months thta have not even transpired yet,
They advised they were removing all delinquencies they have not they said they were removing past due and applying interest credits they have not
They originally offered me 3 6 and 12 month plan after i agreed to 6 or 12 they said only 60 and i agreed to just close as they are unscrupulous
After checking her ring size a total of 3 x's before submitting the order, Kays Jewlers in Inland Center Mall, still couldn't get the right size. They charged my 89 yr old mom $390.00, and refused to correct their mistake, unless we paid them another $390.00. When I took the rings to another jeweler he showed us other required repairs that which were never even mentioned to us. There is no way we should have to pay for a sizing they couldn't even get right. Plus they should have to stand behind their work, and refund the charge.
In addition to what as described in the "Brief Description" above, I contacted KAY JEWELERS and asked to verify my order number, Transaction ID number 089852309LU9030401, Merchant Transaction ID #23D50666VM8745116 and Invoice ID#329d2134034a552efc42a845059151, I was advised that there is NO SUCH THING as transactions and invoice numbers...I was further told it is a "scam" and the real KAY JEWELERS Store is being used by a scammer...
Also, the return address on the package was covered by another label and when I slowly peeled off the cover label where my address is shown I saw the sender's address with NO NAME but only address that reads "1206 US-130, Burlington, NJ 08016. When I tried to locate the address on Google the address on the map shows a fake one and it further reads as scam using PayPal - No wonder the payment was diverted by PayPal to ANDT TRADING Co. Ltd...and the company is nowhere to be found.
As my wife and I live in Payson, AZ about 100 miles away from Glendale, AZ on Monday, 8/31/2020 at 12:52 I called the Kay Jeweler at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 to ensure that they would be open on Wednesday, 9/2/2020 and they would honor and replace my Lifetime Watch Battery Replacement that I had my purchase receipt. I was assured on the call that they would replace my watch battery. While I was getting a haircut my wife took my watch to the aforementioned Kay Jeweler and was told they would NOT replace the watch battery as it could have Covid-19.
I later called that Kay Jeweler and stated it is a known fact that you CANNOT get Covid-19 from an object and that it could be wiped down. They still refused to replace the battery as they had promised on the phone 2 days previous. I then called a different Kay Jeweler at 21001 N. Tatum Blvd, Phoenix, AZ 85050 (480) 585-9116 and spoke with Cat explaining what I was told by the 7700 W. Arrowhead Towne Center store. Cat was horrified that I was refused the battery replacement as promised on the phone 2 days prior and that I had driven 100 miles from Payson, AZ. Cat offered to replace the watch battery and did so as we were returning to Payson, AZ. Kudos to Cat at Kay Jewelers at 21001 N. Tatum Blvd, Phoenix, AZ 85050.
I am very disappointed that Kay Jewelers at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they do NOT stand behind what they promise and DO NOT provide the customer service that a customer pays for. It is so sorry that customer service and committment to promises are often ignored in the world today. It is also refreshing to see Cat at the other Kay Jeweler honor that committment. Thank you, Cat!
I took my Great Grandmothers diamond engagement ring, that has been passed down to me and is over 100 years old, to Kay Jewelers in Zanesville, OH to have a crack in the shank repaired. After speaking with the employee of Kays he recommended a new half shank be done (which did not touch the scrolling of the sides of the ring) and I approved that.
The ring was promised to be back on 2/26, on 2/25 I received a call that the gold was on back order and it would be in on 2/27 or 2/28. By Monday evening 3/2, I had not heard from them, so I called and was told that the repair specialist they called in to work on my ring was out for the day and I would receive a call in the morning. I received a call on Tuesday, 3/3 at 12:30pm stating when the sides where authorized to be cut into the ring broke into pieces.
I went to Kay Jewelers and was approaced by Luna one of the sales agents and told her I wasn't looking to purchase at that time. I wanted to get my ring cleaned that was purchased before. She then started showing my other options of bands to go with my ring. She stated this ring she showed my husband could be approved for credit and the payments would only be $60 per month.
She also stated the ring was a size 7 & 1/2 and she kept sliding the ring on my finger in which she had to force it. I kept telling her I would need it sized she said take it home and try it for a couple of days it will loosen up. As she was entering the information in the system she was asking what his income was he stated his income and advised her he was on social security she said its ok I will add extra income to your amount.
She sat there on her tablet entering through information and my husband asked dont I need to sign anything she said no I did everything for you. She never showed him the contract she signed everything for him. She sent us home with a ring that was a size to small and we get home to receive an email stating his $60 Monthly paymne is actually $255 and if the ring isnt paid in full in 90 days the price doubles the price. We were lied to and mislead.
I signed up for Kay Card in July. I knew that I had to pay some amount upfront and then everything else was on Kay card. I was okay with this and I knew it but then I saw I was charged a fee of 35$. I spoke to the Kay credit team and got it waved off. This took 1 month and a few calls and a dozen emails.
But the problem started in Sept when I made a purchase of a ring. Same-store same issue.
I bought a ring from them for 700$ and I kept on saying the instore sales girl if there were any hidden charges if I put this in my KAY Jewellers Card and she kept on saying NO. I could have put that on my regular credit card and be done with them. But as she said no hidden charges no interest, I agreed to put that 700$ in my Kay card.
I don't check the statement every month. As I was checkings statement in Dec I saw I was being charged 15$ every month Interest. Reached out to credit card team of Kay Jewellers. After few back and forth email, they stopped emailing. I called them in Jan and they stated they closed the dispute and sent postal mail. I was shocked to hear that as my preferred method of communication is email and how can you close the dispute and not let me know via preferred method of communication. received letter from CREDIT CARD TEAM OF KAY JEWELLER a few days back which practically states "MR. CUSTOMER WE DON'T CARE ABOUT YOU. YOU SIGNED UP WE WILL CHARGE YOU INTEREST".
I was stunned seeing this reply from Kay Jewellers credit card team. I took this to Kay corporate and got hold of them. They said they will look at it and someone from the area management team of Kay Jeweller will call for resolution. After waiting 10 days for the call, I called them today again and I was escalated to supervisor in customer support.
After a long discussion with the Supervisor, one thing he said "we can't waive off the interest charge you are paying" because you signed up. I kept on explaining them it's bigger than money. I was lied by your store sales rep and due to which I am paying an additional 15$ per month. The supervisor said you pay off what you owe and we will refund you the interest paid in terms of gift cards.
I do not want KAY gift card because I am done with these people. They have broken the trust not once but twice now. And why would I want a gift card from them for their store when I am paying hard earned money.
All I wanted was a resolution email or letter stating, Dear Customer we don't care about you or Dear customer here is the resolution and we at Kay Jeweller are sorry for all the trouble you had to go through.
Mr. Supervisor at Kay Customer support team stated, he can't send me such written statement but is noted in my case file. I asked how do I access the file and he stated, I can't. If I want to access the file send supena through lawyers.
Kay Jewelers team are all over you trying to sell but when you have an issue, they are not accessible. I was trying to re-enforce that their credit team and in-store sales team have a lack of communication or their in-store sales team have some motive to sign the customer up for interest-based payment. Thank you Kay Jewellers for the amazing support where you made me feel stupid, angry and cheated. You guys have done a great job on that.
My journey with you guys as a customer ends with these two purchase. I do not deal with a company who has such bad ethics and poor customer support. I will personally never ever buy from KAY Jewelers or any of Kay Jeweller Associates.
NOTE TO CORPORATE : I asked for resolution for a month a asked for support from you guys. I put in my time to reach out to you guys for solution. No one bothered to get back to me and here i am forced to use public medium to express.
While my wife was waiting in China for her immigration visa to come to the US, I bought a pair of wedding rings for us through Kay Jewelers. I had to have my wife measure her size using a printed ring sizer as we were separated by an ocean, but when she recently arrived in the US it turned out both our rings were too large. Thinking we could have the rings resized, we took them to a local Kay Jewelers store. They said the rings could not be resized, and that we couldn't exchange them either because they have a 90-day exchange policy (my wife couldn't try the ring on until she received her immigration visa and could come to the US, and I never thought they wouldn't be able to be resized). So now we're stuck with two shiny new rings neither of us can wear, and it is extremely disappointing to say the least. When "company policy" trumps customer care, we'll take our business elsewhere.
Went there on 8,2-2017 to get a clasp put on a bracelet. and we paid them cash 26.84 and they accepted it and sent it away apparently knowing it wasnt a gold bracelet. they tell us it is ready now we go back and they say it isnt gold and yet they knew at the store it wasnt gold and said it. well it came back not fixd and then refused to give us the money back. said a check it will come in-5 days and nothing has come yet and it is 8/11 17. we feel they have cheated us and keeping our money. we want out money refunded to us. they said they dont have the money at the store to give i t to us and yet they are big jewlery store. they showed us the policy then saying it comes back in a check and they dont do that at the store and yet they accepted this braclet knowing it wasnt gold . this was their error nor ours and now no money is coming in yet.what can we do to get our money. we feel we have been cheated by them.
I have a coupon for Kay Outlet Jewelers that was sent to my home in my name to use May 4-7 2017. We went today May 7 to use it. (It was a 50% off on 99.99) My purchase was $103.00. . The coupon would not work on this or any item that met the criteria for the coupon. The sales person just kept saying "it just won't take it in this, that, etc"- Nothjbg in store for $100 worked! . I told her it was false advertising & bad business practices to send unusable coupons or have the intention not to accept it or use it as a customer attendance ploy. After an hour of this, we left the store very upset & will not purchase from the Zales stores family (Zales Kay Jared) ever again & urge others to not fall for these fake coupons & intensional false advertising from them.
Today is Thursday, December 8, 2016. I purchased 2 rings from Kay Jewelers on 9/4/2016. At the time of purchase, the saleswoman, named Niki, stated to me that the rings could be returned at any time. She even encouraged me to purchase an extended warranty protection plan that she said was “so that you can return your ring at any time.”
Let’s forget one of the rings (ring 1) for the moment, and I will tell you the story of the other ring (ring 2) to explain why I feel that Kay Jewelers has been completely irrational with my request to return the ring and why they have been one of the most pathetic companies to work with as far as customer service is concerned.
Ring 2 was purchased on 9/4/2016. On 9/6/16, ring 2 was sent to be resized as it was sold to me too large. It was returned to me on 09/23/2016. On 10/6/2016, a diamond fell out of the ring (later to discover was faulty because the company had decreased the size of the ring too significantly from a size 10 to 8, which altered the stability of the diamonds). At that time, I was told that I was sold a faulty ring by the Store Manager of the Kay Jewelers in Marrero, LA. It AGAIN, was sent off to be replaced/fixed on 10/7/2016. It was returned to me on November 5, 2016. Adding up those days, it was only in my possession for a total of 52 days. I cannot help that Kay Jewelers sold me a faulty item and that I did not have the luxury of returning my ring within 60 days. My fiancée attempted to return the ring to the Marrero, LA store and was told that it was eligible for being returned as it was “Kay’s fault that a faulty item was sold and it was forced to be in the “shop” for longer than anticipated.”
Today, I spoke with Brian, at corporate Kay Jewelers who stated that my ring could not be returned. I feel strongly that considering it was not my fault that the ring was faulty that the ring should be returnable. I have never dealt with such a terrible company and been treated so rudely by employees in customer service.
Again, in summary, the ring, to date, has only been in my possession for 52 days. Why should I not be able to return the ring that has a 60 day return policy if it has only been 52 days?
After 10 years of being a dedicated customer with perfect credit with Kay, they closed my account because the did an unauthorized credit check on me and determined that I have "to many" outstanding credit cards. without any correspondence or notification, they closed my account, and took away my available.
When I called them and told them how can you just close an account without cause, they said "Sorry".
Thank you Kay Jewelers, and I will take my business elsewhere. When were companies allowed to do random credit checks behind customers backs, causing unnecessary inquires on your credit report without authorization from the individual?
I bought a diamond ring from Kay jewelers the diamond fell out. when I bought it i was told I had to bring it back once a year to get it cleaned to keep the warranty. after the diamond fell out I was told I had to bring it back every 6 month. what a rip off Joe Summerville South Carolina
Extremely disappointed in the lack of service by Kay Jewelers. I purchased a Citizen's man's watch (as a gift) from the Westgate Store a little over two years ago and also bought the warranty. I paid over $600 for this watch, plus I bought another watch at the same time, so the grand total was over $1100.00. The company made a tiny profit that day.
In the spring of last year, the crown broke and I took it in for repairs. After waiting for almost two months for the watch, I picked it up. Less than a month later, the crown broke again and I had to have it repaired. In December (this is all within the same year), once agin, the crown broke and it had to be repaired. This time, I asked for a refund and was refused. I told the store that something was clearly wrong with this watch and there was some type of defect. The store refused the refund, sent the watch to the warranty company and the watch is currently at the store. I have refused to pick it up.
Then, I wrote a letter to the corporate explaining the situation. The company (Kay Jewelers) is claiming that the watch has no defects and it is completely normal for the same piece of the watch to break three times within a year. A good watch will last a long time, however this watch will not last forever because it keeps breaking. I am not sure how many times a watch has to break before it is considered defective. I have been inconvenienced by this watch, as the number of times, I've had to bring it back is way too much in under a year. Also, my significant other cannot enjoy the watch because it has been out of commission. I want a refund but Kay thus far refuses to cooperate. So, I am stuck with a watch, that may or may not work. By the way, Kay told me I had to pick it up by July or they send it to neverland or wherever they feel like sending unclaimed watches.
Really disappointed they do not stand behind their products and they take the side of the incompetent warranty company instead of the customer, who is making them rich. Would not recommend.
Kay jewelers at Lancaster mall stole my left over scrap gold and ruined my new never worn ring.The ring was a new men's size 12 and a 1/2 was going to be sized down to a size 8. I go a call it was ready.I had all my documentation. And There was no left over gold.So it went from a size 12 and a 1/2 to a size 8 and there was no left over gold?' It weighed 4 grams lighter? Was this magic?? There was so many scratches and dings and dents. I went to another Kay jewelers store and Salem center mall.They agreed and replaced my ring .So now I need to have it resized again and my wedding is 4 days away. So everyone stay away from Lancaster mall Kay jewelers in Salem Oregon.They are THIEVES & SCAMMERS!
My fiance and I bought two very expensive wedding bands from Kay. Half of each band was gold and the other white gold. We asked if each part was solid, not plated, because my engagement ring would rub off any yellow gold plating. We were assured it wasn't plated, and the skew number and receipt both said it was solid gold.
A few months later we brought the ring in for sizing and to separate the bands to be ready for our wedding. When the ring was returned it was absolutely destroyed. The yellow gold looked black, the ring was dingy, all the diamonds looked terrible. It was then we found out it was gold plated, and we were told that the ring could not be made the way we wished. The store manager didn't call us for days with a solution. We called and went to the store multiple times. When they did reach us, they offered to make one all-yellow band and one all-white band, and if we didn't like the result we could return or exchange.
It is a month before a wedding now. I called to ask about the status of our rings, and only one has come in (we were never called or updated on the status). Being that the service was poor, our wedding is now weeks away, and we are still unable to even see the finished product (which will not be the ring we originally bought), I asked for information on a refund.
Kay has admitted they are unable to get the rings we believed we purchased, and my fiance was told the ring is described as solid gold. Therefore, the fraud is enough for a breach. But further, the fact we cannot get the ring we believed we purchased is enough to terminate the contract. One service representative was so disgraceful, she even told me that if I had brought the ring in sooner for sizing within the return period, we would have found out about the plating, or as it should be called, fraud. I can't believe a business would blame a customer for its fraud, and then use the fact their jeweler would have destroyed it, anyway as a basis for refusing a refund.
They are keeping the $1800 we paid to them for the rings and told us they will not refund us. Again, this is a month before our wedding. I am heartbroken. This should be a very happy time for my fiancé and I. Instead, we are being told that there is nothing we can do and I am without wedding bands.
Kay Jewelers Reviews
Requested that company close account and enrolled in payment program. They agreed to reset minimums to $0 for march and april 2023 not only did they not they still have open they still keep assessing fees and interest and they reported 30 days late for multiple months thta have not even transpired yet,
They advised they were removing all delinquencies they have not they said they were removing past due and applying interest credits they have not
They originally offered me 3 6 and 12 month plan after i agreed to 6 or 12 they said only 60 and i agreed to just close as they are unscrupulous
After checking her ring size a total of 3 x's before submitting the order, Kays Jewlers in Inland Center Mall, still couldn't get the right size. They charged my 89 yr old mom $390.00, and refused to correct their mistake, unless we paid them another $390.00. When I took the rings to another jeweler he showed us other required repairs that which were never even mentioned to us. There is no way we should have to pay for a sizing they couldn't even get right. Plus they should have to stand behind their work, and refund the charge.
They gave me a tiny piece of jewely and will not give me my money back
In addition to what as described in the "Brief Description" above, I contacted KAY JEWELERS and asked to verify my order number, Transaction ID number 089852309LU9030401, Merchant Transaction ID #23D50666VM8745116 and Invoice ID#329d2134034a552efc42a845059151, I was advised that there is NO SUCH THING as transactions and invoice numbers...I was further told it is a "scam" and the real KAY JEWELERS Store is being used by a scammer...
Also, the return address on the package was covered by another label and when I slowly peeled off the cover label where my address is shown I saw the sender's address with NO NAME but only address that reads "1206 US-130, Burlington, NJ 08016. When I tried to locate the address on Google the address on the map shows a fake one and it further reads as scam using PayPal - No wonder the payment was diverted by PayPal to ANDT TRADING Co. Ltd...and the company is nowhere to be found.
As my wife and I live in Payson, AZ about 100 miles away from Glendale, AZ on Monday, 8/31/2020 at 12:52 I called the Kay Jeweler at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 to ensure that they would be open on Wednesday, 9/2/2020 and they would honor and replace my Lifetime Watch Battery Replacement that I had my purchase receipt. I was assured on the call that they would replace my watch battery. While I was getting a haircut my wife took my watch to the aforementioned Kay Jeweler and was told they would NOT replace the watch battery as it could have Covid-19.
I later called that Kay Jeweler and stated it is a known fact that you CANNOT get Covid-19 from an object and that it could be wiped down. They still refused to replace the battery as they had promised on the phone 2 days previous. I then called a different Kay Jeweler at 21001 N. Tatum Blvd, Phoenix, AZ 85050 (480) 585-9116 and spoke with Cat explaining what I was told by the 7700 W. Arrowhead Towne Center store. Cat was horrified that I was refused the battery replacement as promised on the phone 2 days prior and that I had driven 100 miles from Payson, AZ. Cat offered to replace the watch battery and did so as we were returning to Payson, AZ. Kudos to Cat at Kay Jewelers at 21001 N. Tatum Blvd, Phoenix, AZ 85050.
I am very disappointed that Kay Jewelers at 7700 W. Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they do NOT stand behind what they promise and DO NOT provide the customer service that a customer pays for. It is so sorry that customer service and committment to promises are often ignored in the world today. It is also refreshing to see Cat at the other Kay Jeweler honor that committment. Thank you, Cat!
I took my Great Grandmothers diamond engagement ring, that has been passed down to me and is over 100 years old, to Kay Jewelers in Zanesville, OH to have a crack in the shank repaired. After speaking with the employee of Kays he recommended a new half shank be done (which did not touch the scrolling of the sides of the ring) and I approved that.
The ring was promised to be back on 2/26, on 2/25 I received a call that the gold was on back order and it would be in on 2/27 or 2/28. By Monday evening 3/2, I had not heard from them, so I called and was told that the repair specialist they called in to work on my ring was out for the day and I would receive a call in the morning. I received a call on Tuesday, 3/3 at 12:30pm stating when the sides where authorized to be cut into the ring broke into pieces.
I went to Kay Jewelers and was approaced by Luna one of the sales agents and told her I wasn't looking to purchase at that time. I wanted to get my ring cleaned that was purchased before. She then started showing my other options of bands to go with my ring. She stated this ring she showed my husband could be approved for credit and the payments would only be $60 per month.
She also stated the ring was a size 7 & 1/2 and she kept sliding the ring on my finger in which she had to force it. I kept telling her I would need it sized she said take it home and try it for a couple of days it will loosen up. As she was entering the information in the system she was asking what his income was he stated his income and advised her he was on social security she said its ok I will add extra income to your amount.
She sat there on her tablet entering through information and my husband asked dont I need to sign anything she said no I did everything for you. She never showed him the contract she signed everything for him. She sent us home with a ring that was a size to small and we get home to receive an email stating his $60 Monthly paymne is actually $255 and if the ring isnt paid in full in 90 days the price doubles the price. We were lied to and mislead.
Be Aware Of Kay Jewelers Instore Sales Team
I signed up for Kay Card in July. I knew that I had to pay some amount upfront and then everything else was on Kay card. I was okay with this and I knew it but then I saw I was charged a fee of 35$. I spoke to the Kay credit team and got it waved off. This took 1 month and a few calls and a dozen emails.
But the problem started in Sept when I made a purchase of a ring. Same-store same issue.
I bought a ring from them for 700$ and I kept on saying the instore sales girl if there were any hidden charges if I put this in my KAY Jewellers Card and she kept on saying NO. I could have put that on my regular credit card and be done with them. But as she said no hidden charges no interest, I agreed to put that 700$ in my Kay card.
I don't check the statement every month. As I was checkings statement in Dec I saw I was being charged 15$ every month Interest. Reached out to credit card team of Kay Jewellers. After few back and forth email, they stopped emailing. I called them in Jan and they stated they closed the dispute and sent postal mail. I was shocked to hear that as my preferred method of communication is email and how can you close the dispute and not let me know via preferred method of communication. received letter from CREDIT CARD TEAM OF KAY JEWELLER a few days back which practically states "MR. CUSTOMER WE DON'T CARE ABOUT YOU. YOU SIGNED UP WE WILL CHARGE YOU INTEREST".
I was stunned seeing this reply from Kay Jewellers credit card team. I took this to Kay corporate and got hold of them. They said they will look at it and someone from the area management team of Kay Jeweller will call for resolution. After waiting 10 days for the call, I called them today again and I was escalated to supervisor in customer support.
After a long discussion with the Supervisor, one thing he said "we can't waive off the interest charge you are paying" because you signed up. I kept on explaining them it's bigger than money. I was lied by your store sales rep and due to which I am paying an additional 15$ per month. The supervisor said you pay off what you owe and we will refund you the interest paid in terms of gift cards.
I do not want KAY gift card because I am done with these people. They have broken the trust not once but twice now. And why would I want a gift card from them for their store when I am paying hard earned money.
All I wanted was a resolution email or letter stating, Dear Customer we don't care about you or Dear customer here is the resolution and we at Kay Jeweller are sorry for all the trouble you had to go through.
Mr. Supervisor at Kay Customer support team stated, he can't send me such written statement but is noted in my case file. I asked how do I access the file and he stated, I can't. If I want to access the file send supena through lawyers.
Kay Jewelers team are all over you trying to sell but when you have an issue, they are not accessible. I was trying to re-enforce that their credit team and in-store sales team have a lack of communication or their in-store sales team have some motive to sign the customer up for interest-based payment. Thank you Kay Jewellers for the amazing support where you made me feel stupid, angry and cheated. You guys have done a great job on that.
My journey with you guys as a customer ends with these two purchase. I do not deal with a company who has such bad ethics and poor customer support. I will personally never ever buy from KAY Jewelers or any of Kay Jeweller Associates.
NOTE TO CORPORATE : I asked for resolution for a month a asked for support from you guys. I put in my time to reach out to you guys for solution. No one bothered to get back to me and here i am forced to use public medium to express.
While my wife was waiting in China for her immigration visa to come to the US, I bought a pair of wedding rings for us through Kay Jewelers. I had to have my wife measure her size using a printed ring sizer as we were separated by an ocean, but when she recently arrived in the US it turned out both our rings were too large. Thinking we could have the rings resized, we took them to a local Kay Jewelers store. They said the rings could not be resized, and that we couldn't exchange them either because they have a 90-day exchange policy (my wife couldn't try the ring on until she received her immigration visa and could come to the US, and I never thought they wouldn't be able to be resized). So now we're stuck with two shiny new rings neither of us can wear, and it is extremely disappointing to say the least. When "company policy" trumps customer care, we'll take our business elsewhere.
Went there on 8,2-2017 to get a clasp put on a bracelet. and we paid them cash 26.84 and they accepted it and sent it away apparently knowing it wasnt a gold bracelet. they tell us it is ready now we go back and they say it isnt gold and yet they knew at the store it wasnt gold and said it. well it came back not fixd and then refused to give us the money back. said a check it will come in-5 days and nothing has come yet and it is 8/11 17. we feel they have cheated us and keeping our money. we want out money refunded to us. they said they dont have the money at the store to give i t to us and yet they are big jewlery store. they showed us the policy then saying it comes back in a check and they dont do that at the store and yet they accepted this braclet knowing it wasnt gold . this was their error nor ours and now no money is coming in yet.what can we do to get our money. we feel we have been cheated by them.
I have a coupon for Kay Outlet Jewelers that was sent to my home in my name to use May 4-7 2017. We went today May 7 to use it. (It was a 50% off on 99.99) My purchase was $103.00. . The coupon would not work on this or any item that met the criteria for the coupon. The sales person just kept saying "it just won't take it in this, that, etc"- Nothjbg in store for $100 worked! . I told her it was false advertising & bad business practices to send unusable coupons or have the intention not to accept it or use it as a customer attendance ploy. After an hour of this, we left the store very upset & will not purchase from the Zales stores family (Zales Kay Jared) ever again & urge others to not fall for these fake coupons & intensional false advertising from them.
Today is Thursday, December 8, 2016. I purchased 2 rings from Kay Jewelers on 9/4/2016. At the time of purchase, the saleswoman, named Niki, stated to me that the rings could be returned at any time. She even encouraged me to purchase an extended warranty protection plan that she said was “so that you can return your ring at any time.”
Let’s forget one of the rings (ring 1) for the moment, and I will tell you the story of the other ring (ring 2) to explain why I feel that Kay Jewelers has been completely irrational with my request to return the ring and why they have been one of the most pathetic companies to work with as far as customer service is concerned.
Ring 2 was purchased on 9/4/2016. On 9/6/16, ring 2 was sent to be resized as it was sold to me too large. It was returned to me on 09/23/2016. On 10/6/2016, a diamond fell out of the ring (later to discover was faulty because the company had decreased the size of the ring too significantly from a size 10 to 8, which altered the stability of the diamonds). At that time, I was told that I was sold a faulty ring by the Store Manager of the Kay Jewelers in Marrero, LA. It AGAIN, was sent off to be replaced/fixed on 10/7/2016. It was returned to me on November 5, 2016. Adding up those days, it was only in my possession for a total of 52 days. I cannot help that Kay Jewelers sold me a faulty item and that I did not have the luxury of returning my ring within 60 days. My fiancée attempted to return the ring to the Marrero, LA store and was told that it was eligible for being returned as it was “Kay’s fault that a faulty item was sold and it was forced to be in the “shop” for longer than anticipated.”
Today, I spoke with Brian, at corporate Kay Jewelers who stated that my ring could not be returned. I feel strongly that considering it was not my fault that the ring was faulty that the ring should be returnable. I have never dealt with such a terrible company and been treated so rudely by employees in customer service.
Again, in summary, the ring, to date, has only been in my possession for 52 days. Why should I not be able to return the ring that has a 60 day return policy if it has only been 52 days?
After 10 years of being a dedicated customer with perfect credit with Kay, they closed my account because the did an unauthorized credit check on me and determined that I have "to many" outstanding credit cards. without any correspondence or notification, they closed my account, and took away my available.
When I called them and told them how can you just close an account without cause, they said "Sorry".
Thank you Kay Jewelers, and I will take my business elsewhere. When were companies allowed to do random credit checks behind customers backs, causing unnecessary inquires on your credit report without authorization from the individual?
I bought a diamond ring from Kay jewelers the diamond fell out. when I bought it i was told I had to bring it back once a year to get it cleaned to keep the warranty. after the diamond fell out I was told I had to bring it back every 6 month. what a rip off Joe Summerville South Carolina
Extremely disappointed in the lack of service by Kay Jewelers. I purchased a Citizen's man's watch (as a gift) from the Westgate Store a little over two years ago and also bought the warranty. I paid over $600 for this watch, plus I bought another watch at the same time, so the grand total was over $1100.00. The company made a tiny profit that day.
In the spring of last year, the crown broke and I took it in for repairs. After waiting for almost two months for the watch, I picked it up. Less than a month later, the crown broke again and I had to have it repaired. In December (this is all within the same year), once agin, the crown broke and it had to be repaired. This time, I asked for a refund and was refused. I told the store that something was clearly wrong with this watch and there was some type of defect. The store refused the refund, sent the watch to the warranty company and the watch is currently at the store. I have refused to pick it up.
Then, I wrote a letter to the corporate explaining the situation. The company (Kay Jewelers) is claiming that the watch has no defects and it is completely normal for the same piece of the watch to break three times within a year. A good watch will last a long time, however this watch will not last forever because it keeps breaking. I am not sure how many times a watch has to break before it is considered defective. I have been inconvenienced by this watch, as the number of times, I've had to bring it back is way too much in under a year. Also, my significant other cannot enjoy the watch because it has been out of commission. I want a refund but Kay thus far refuses to cooperate. So, I am stuck with a watch, that may or may not work. By the way, Kay told me I had to pick it up by July or they send it to neverland or wherever they feel like sending unclaimed watches.
Really disappointed they do not stand behind their products and they take the side of the incompetent warranty company instead of the customer, who is making them rich. Would not recommend.
Kay jewelers at Lancaster mall stole my left over scrap gold and ruined my new never worn ring.The ring was a new men's size 12 and a 1/2 was going to be sized down to a size 8. I go a call it was ready.I had all my documentation. And There was no left over gold.So it went from a size 12 and a 1/2 to a size 8 and there was no left over gold?' It weighed 4 grams lighter? Was this magic?? There was so many scratches and dings and dents. I went to another Kay jewelers store and Salem center mall.They agreed and replaced my ring .So now I need to have it resized again and my wedding is 4 days away. So everyone stay away from Lancaster mall Kay jewelers in Salem Oregon.They are THIEVES & SCAMMERS!
My fiance and I bought two very expensive wedding bands from Kay. Half of each band was gold and the other white gold. We asked if each part was solid, not plated, because my engagement ring would rub off any yellow gold plating. We were assured it wasn't plated, and the skew number and receipt both said it was solid gold.
A few months later we brought the ring in for sizing and to separate the bands to be ready for our wedding. When the ring was returned it was absolutely destroyed. The yellow gold looked black, the ring was dingy, all the diamonds looked terrible. It was then we found out it was gold plated, and we were told that the ring could not be made the way we wished. The store manager didn't call us for days with a solution. We called and went to the store multiple times. When they did reach us, they offered to make one all-yellow band and one all-white band, and if we didn't like the result we could return or exchange.
It is a month before a wedding now. I called to ask about the status of our rings, and only one has come in (we were never called or updated on the status). Being that the service was poor, our wedding is now weeks away, and we are still unable to even see the finished product (which will not be the ring we originally bought), I asked for information on a refund.
Kay has admitted they are unable to get the rings we believed we purchased, and my fiance was told the ring is described as solid gold. Therefore, the fraud is enough for a breach. But further, the fact we cannot get the ring we believed we purchased is enough to terminate the contract. One service representative was so disgraceful, she even told me that if I had brought the ring in sooner for sizing within the return period, we would have found out about the plating, or as it should be called, fraud. I can't believe a business would blame a customer for its fraud, and then use the fact their jeweler would have destroyed it, anyway as a basis for refusing a refund.
They are keeping the $1800 we paid to them for the rings and told us they will not refund us. Again, this is a month before our wedding. I am heartbroken. This should be a very happy time for my fiancé and I. Instead, we are being told that there is nothing we can do and I am without wedding bands.