On Aug. 27, 2015 my father, who is 90, took his 2007 Toyota RAV4 – which had only 46k miles and was PAID OFF – to Kasper Toyota in Sandusky, Ohio to have work done on recalls. He left with a 3-year lease on a 2015 RAV4. My father (has macular degeneration and does not know if he will be driving in three months let alone three years. Also, my father had arranged for the 2007 vehicle to be “transferred on death” to my sister. The agreement states that my father has the right to cancel the contract but Kasper Toyota refuses to do it.
My father has told me that:
• while in line in the service department, he was approached by someone asking if he was interested in looking at cars.
• the salesperson, Susan Missig was very pushy. My father tried to get away from Susan by telling her that he needed to talk to his daughter before making a decision but she persisted in pushing him toward the sale.
Susan immediately had my dad’s car taken somewhere “to be appraised” and he felt he was being held captive.
• he did NOT leave the dealership and come back to fill out paperwork (as the general manager claims); When he left the dealership, he had already been persuaded to sign a lease and left in the new car.
• he went back the next day and expressed his dissatisfaction with the new car and to ask for his 2007 car to be returned to him. Because Susan was off, he spoke to “the stocky guy who had done the paperwork” (Steve Donahue). Steve told him that the 2007 had been sold (although it was still sitting in the lot and listed for sale on line). My father felt that Steve gave him the brush-off.
• the 2015 RAV4 does not include all the features that were promised by the sales person.
When I first spoke to Troy Maxwell, I told him that I thought my father had been taken advantage of and that he wanted his car back. Troy said that he (Troy) had “committed to having work done on the 2007 RAV4” (not that it had been sold). I asked what “committed to having work done” meant. He responded that some of the work had already been done. (Recall work?)
When I continued to insist that I see the video that supposedly shows my father coming back to the dealership to sign papers, Troy reacted in a very hostile manner. He raised his voice at me telling me that he expects me to make an apology to everyone involved at the dealership when I see on the video that my father had left and came back. I said I would not apologize for trying to protect my father. I also told him not to raise his voice at me. When Troy continued to raise his voice and try to talk over me, I told him that I was hanging up.
A half hour later Troy called me and proposed that I “put my money where my mouth is”. He proposed that I bring $250 to cover the cost of extracting the footage in question from the dealership’s security tapes. He said he would also bring $250. He told me that if the video shows my father leaving and coming back, “...you leave $250 lighter but with a shiny new DVD”. I don’t believe he even addressed what my father was going to get out of it. With regard to the “video evidence”, video can easily be edited to reflect whatever “truth” the editor may have reason to tell. Altered or not, the video would not necessarily show clearly anything that would explain why my father was leaving or what car he was driving when he left.
Troy went on to explain to me that, “by the way, high-pressure sales are not illegal...”. He has been incredibly unprofessional and unethical in his dealings and the owner, Bryan Kasper is standing behind him.
Kasper Toyota Reviews
On Aug. 27, 2015 my father, who is 90, took his 2007 Toyota RAV4 – which had only 46k miles and was PAID OFF – to Kasper Toyota in Sandusky, Ohio to have work done on recalls. He left with a 3-year lease on a 2015 RAV4. My father (has macular degeneration and does not know if he will be driving in three months let alone three years. Also, my father had arranged for the 2007 vehicle to be “transferred on death” to my sister. The agreement states that my father has the right to cancel the contract but Kasper Toyota refuses to do it.
My father has told me that:
• while in line in the service department, he was approached by someone asking if he was interested in looking at cars.
• the salesperson, Susan Missig was very pushy. My father tried to get away from Susan by telling her that he needed to talk to his daughter before making a decision but she persisted in pushing him toward the sale.
Susan immediately had my dad’s car taken somewhere “to be appraised” and he felt he was being held captive.
• he did NOT leave the dealership and come back to fill out paperwork (as the general manager claims); When he left the dealership, he had already been persuaded to sign a lease and left in the new car.
• he went back the next day and expressed his dissatisfaction with the new car and to ask for his 2007 car to be returned to him. Because Susan was off, he spoke to “the stocky guy who had done the paperwork” (Steve Donahue). Steve told him that the 2007 had been sold (although it was still sitting in the lot and listed for sale on line). My father felt that Steve gave him the brush-off.
• the 2015 RAV4 does not include all the features that were promised by the sales person.
When I first spoke to Troy Maxwell, I told him that I thought my father had been taken advantage of and that he wanted his car back. Troy said that he (Troy) had “committed to having work done on the 2007 RAV4” (not that it had been sold). I asked what “committed to having work done” meant. He responded that some of the work had already been done. (Recall work?)
When I continued to insist that I see the video that supposedly shows my father coming back to the dealership to sign papers, Troy reacted in a very hostile manner. He raised his voice at me telling me that he expects me to make an apology to everyone involved at the dealership when I see on the video that my father had left and came back. I said I would not apologize for trying to protect my father. I also told him not to raise his voice at me. When Troy continued to raise his voice and try to talk over me, I told him that I was hanging up.
A half hour later Troy called me and proposed that I “put my money where my mouth is”. He proposed that I bring $250 to cover the cost of extracting the footage in question from the dealership’s security tapes. He said he would also bring $250. He told me that if the video shows my father leaving and coming back, “...you leave $250 lighter but with a shiny new DVD”. I don’t believe he even addressed what my father was going to get out of it. With regard to the “video evidence”, video can easily be edited to reflect whatever “truth” the editor may have reason to tell. Altered or not, the video would not necessarily show clearly anything that would explain why my father was leaving or what car he was driving when he left.
Troy went on to explain to me that, “by the way, high-pressure sales are not illegal...”. He has been incredibly unprofessional and unethical in his dealings and the owner, Bryan Kasper is standing behind him.