We purchased 450 sq/ft of Karastan Intriga Colours Carpet in 2013 from Carpet One in Durham. In 2016 we noticed that it was wearing out. We tried dealing with the store, however it went out of business. We did find out that the carpet is warrantied for 25 years (we were never provided a copy of said warranty, just a receipt), and contacted Mohawk. This is where the scam lies. The stipulations of the warrenty are supposedly that there has to be a specific type of cleaning every 18 months. We had the cleaning, but the first one was after 2 years. We are now stuck replacing the carpet. I have had builder's grade carpet hold up better. Beware of this company and its products.
Karastan Reviews
We purchased 450 sq/ft of Karastan Intriga Colours Carpet in 2013 from Carpet One in Durham. In 2016 we noticed that it was wearing out. We tried dealing with the store, however it went out of business. We did find out that the carpet is warrantied for 25 years (we were never provided a copy of said warranty, just a receipt), and contacted Mohawk. This is where the scam lies. The stipulations of the warrenty are supposedly that there has to be a specific type of cleaning every 18 months. We had the cleaning, but the first one was after 2 years. We are now stuck replacing the carpet. I have had builder's grade carpet hold up better. Beware of this company and its products.