I opened an account with kaiku to receive my income tax return. my money was deposited I activated it and used my card and when attempting to take all my money off kaiku locked my card. When I called them they told me they needed me to verify my identity and they asked me to send them my ID, social, 1099 and a bill. I sent them all the required information over 30 times via fax and email kaiku claimed that my ID wasn't clear They claimed that they didn't get the last bill.. I asked them what other information would they be willing to take to verify me or can I answer some credit security questions and kaiku told me there is no other way they could release it it's been weeks and they will not release my money. I asked them to return it to the IRS or send me my money in a check then a week later after contacting better business bureau they unlocked my account now they said wait for a new card it has been two weeks still no card I called and asked where the card is and now the account is locked again and now they are claiming that they will mail a check. And claimed the request to mail a check was two days ago. But my money still shows it's in a closed account and has yet to be sent ....I warn everyone do not I say do not make any attempts to do business with kaiku card they are a scaming people and defrauding everyone. There risk services department isn't even in the building it's in another state from the actual bank there customer service is in a third stage different from the other two each department is in a different place. The supervisor can't even reach any department in there business through phone everything is done through an email which takes 2-5 days for a reply if any reply at all. You will get the run around. This place is just as bad as the achieve card
I had my income tax return sent to this kaiku card they froze my account and asked me to send over proff of identity I did and they said that my utility bill account number was inaccurate so they can't release my money. They lied to keep my money every day there bank gains interest from my money sitting there that's how they get paid off from scamming people . Now I can't access the rest of my funds over 3k is stuck on this card.
If I could give them 0 stars I would. I have had this card for four months and have been a victim of identity theft every month that I've had the card. The first time it was for 17 dollars, no big deal it seemed to me as if it was refunded immediately. Got a new card 2 weeks later (couldn't touch the rest of my funds during this time period) So I was without for several weeks pending the arrival of my new card. The next time was a month later Jan 30 2016, this fraudulent transaction was for 228 dollars and some change. I filled out a dispute form and had to 2 whole weeks for my new card ( not able to use my funds at this time) My new card arrived Feb 13, 2016, the 228 was debited to my account the following week on the 18th. Wouldn't you know it a week later Feb 26, 2016 fraudulent charges on my account again. This time 4 transactions totaling 65 dollars. These charges sat on my account for a whole week and I was never notified nor was the account suspended or put on hold. I should mention that my pin number was used to make these transactions... What made me notice these charges was because a week later my account was put on hold for a fraudulent transaction totaling 2,000! On my brand new card mind you. Every fraudulent transaction on my account was posted from a retail store in California, where this company is located. Seems as if someone working for this company is selling my info to people as soon as my card leaves the printing area. How else would someone using my card clear across the country from where I live could get my pin code to make purchases. The purchase that totaled 2,000 I called the merchant and the criminal had a duplicated card with all my info on it because I had my card in my possession the entire time he was in CA using it. How could he possibly have obtained this card except from someone who works for them. I've contacted the BBB in Cali and Kentucky. They are crooks and need to be investigated.
Unfortunately I didn't receive the dispute forms until the 10th business day and NOW THEY'RE TELLING ME I WON'T BE ELIGIBLE FOR A CREDIT BECAUSE IT'S PAST MY 10TH BUSINESS DAY. I'M VERY UPSET BECAUSE CLEARLY THIS WAS NOT MY FAULT I WILL NOT BE DOING BUSINESS WITH THIS FRAUD COMPANY ANYMORE I WILL BE REACHING OUT TO A HIGHER COMPANY TO REPORT THIS CARD COMPANY BTW THE MANAGERS WAS NO HELP I SHOULD'VE NEVER GOTTEN THIS CARD BECAUSE I NEVER HEARD OF A FUNNY CARD COMPANY NAME AND THAT IS A RED FLAG !!!!!!!!
The company is a complete fraud I opened up a dispute on the 13th of january of 2016 I was told I would be eligible for a provisional credit within the 10 business time frame and they will send out the dispute forms unfortunately I didn't receive the dispute forms until the 10th business day and NOW THEY'RE TELLING ME I WON'T BE ELIGIBLE FOR A CREDIT BECAUSE IT'S PAST MY 10TH BUSINESS DAY. I'M VERY UPSET BECAUSE CLEARLY THIS WAS NOT MY FAULT I WILL NOT BE DOING BUSINESS WITH THIS FRAUD COMPANY ANYMORE I WILL BE REACHING OUT TO A HIGHER COMPANY TO REPORT THIS CARD COMPANY.
I took my kaiku prepaid card to the same store where I always load it and loaded it in the usual way. I got a receipt that said my money had been added to my card. I went home and tried to pay a bill online but my card was declined. I went onto the website for my card and saw that the money didn't post. My receipt clearly says if there's a problem to call the number on the back of the card which I did. The woman on the other end tells me that she can only tell me if funds have been added to my account and the transaction history and to go back to the store and talk to them, so I did. They said after they process the card, there's no way to track the funds from their end because their machine is linking up directly with Kaiku or whatever prepaid card they're processing. They tried to process my card to give me a refund but it wouldn't go through because they're showing that the transaction was successfully processed to my card.
Just to check, I added another $20.00 to my card which went to my card immediatly. Because I had a bill that I had to pay, I added another $40.00 which went onto my card immediately. The $100.00 that I put on initially is nowhere to be found. Kaiku says there's nothing they can do. I have the approval numbers and the approval time on my receipt, but that doesn't make any difference. My money hasn't posted and it's been a day and a half. What the heck should I do?
Kaiku Finance, LLC. Reviews
I opened an account with kaiku to receive my income tax return. my money was deposited I activated it and used my card and when attempting to take all my money off kaiku locked my card. When I called them they told me they needed me to verify my identity and they asked me to send them my ID, social, 1099 and a bill. I sent them all the required information over 30 times via fax and email kaiku claimed that my ID wasn't clear They claimed that they didn't get the last bill.. I asked them what other information would they be willing to take to verify me or can I answer some credit security questions and kaiku told me there is no other way they could release it it's been weeks and they will not release my money. I asked them to return it to the IRS or send me my money in a check then a week later after contacting better business bureau they unlocked my account now they said wait for a new card it has been two weeks still no card I called and asked where the card is and now the account is locked again and now they are claiming that they will mail a check. And claimed the request to mail a check was two days ago. But my money still shows it's in a closed account and has yet to be sent ....I warn everyone do not I say do not make any attempts to do business with kaiku card they are a scaming people and defrauding everyone. There risk services department isn't even in the building it's in another state from the actual bank there customer service is in a third stage different from the other two each department is in a different place. The supervisor can't even reach any department in there business through phone everything is done through an email which takes 2-5 days for a reply if any reply at all. You will get the run around. This place is just as bad as the achieve card
I had my income tax return sent to this kaiku card they froze my account and asked me to send over proff of identity I did and they said that my utility bill account number was inaccurate so they can't release my money. They lied to keep my money every day there bank gains interest from my money sitting there that's how they get paid off from scamming people . Now I can't access the rest of my funds over 3k is stuck on this card.
If I could give them 0 stars I would. I have had this card for four months and have been a victim of identity theft every month that I've had the card. The first time it was for 17 dollars, no big deal it seemed to me as if it was refunded immediately. Got a new card 2 weeks later (couldn't touch the rest of my funds during this time period) So I was without for several weeks pending the arrival of my new card. The next time was a month later Jan 30 2016, this fraudulent transaction was for 228 dollars and some change. I filled out a dispute form and had to 2 whole weeks for my new card ( not able to use my funds at this time) My new card arrived Feb 13, 2016, the 228 was debited to my account the following week on the 18th. Wouldn't you know it a week later Feb 26, 2016 fraudulent charges on my account again. This time 4 transactions totaling 65 dollars. These charges sat on my account for a whole week and I was never notified nor was the account suspended or put on hold. I should mention that my pin number was used to make these transactions... What made me notice these charges was because a week later my account was put on hold for a fraudulent transaction totaling 2,000! On my brand new card mind you. Every fraudulent transaction on my account was posted from a retail store in California, where this company is located. Seems as if someone working for this company is selling my info to people as soon as my card leaves the printing area. How else would someone using my card clear across the country from where I live could get my pin code to make purchases. The purchase that totaled 2,000 I called the merchant and the criminal had a duplicated card with all my info on it because I had my card in my possession the entire time he was in CA using it. How could he possibly have obtained this card except from someone who works for them. I've contacted the BBB in Cali and Kentucky. They are crooks and need to be investigated.
Unfortunately I didn't receive the dispute forms until the 10th business day and NOW THEY'RE TELLING ME I WON'T BE ELIGIBLE FOR A CREDIT BECAUSE IT'S PAST MY 10TH BUSINESS DAY. I'M VERY UPSET BECAUSE CLEARLY THIS WAS NOT MY FAULT I WILL NOT BE DOING BUSINESS WITH THIS FRAUD COMPANY ANYMORE I WILL BE REACHING OUT TO A HIGHER COMPANY TO REPORT THIS CARD COMPANY BTW THE MANAGERS WAS NO HELP I SHOULD'VE NEVER GOTTEN THIS CARD BECAUSE I NEVER HEARD OF A FUNNY CARD COMPANY NAME AND THAT IS A RED FLAG !!!!!!!!
The company is a complete fraud I opened up a dispute on the 13th of january of 2016 I was told I would be eligible for a provisional credit within the 10 business time frame and they will send out the dispute forms unfortunately I didn't receive the dispute forms until the 10th business day and NOW THEY'RE TELLING ME I WON'T BE ELIGIBLE FOR A CREDIT BECAUSE IT'S PAST MY 10TH BUSINESS DAY. I'M VERY UPSET BECAUSE CLEARLY THIS WAS NOT MY FAULT I WILL NOT BE DOING BUSINESS WITH THIS FRAUD COMPANY ANYMORE I WILL BE REACHING OUT TO A HIGHER COMPANY TO REPORT THIS CARD COMPANY.
I took my kaiku prepaid card to the same store where I always load it and loaded it in the usual way. I got a receipt that said my money had been added to my card. I went home and tried to pay a bill online but my card was declined. I went onto the website for my card and saw that the money didn't post. My receipt clearly says if there's a problem to call the number on the back of the card which I did. The woman on the other end tells me that she can only tell me if funds have been added to my account and the transaction history and to go back to the store and talk to them, so I did. They said after they process the card, there's no way to track the funds from their end because their machine is linking up directly with Kaiku or whatever prepaid card they're processing. They tried to process my card to give me a refund but it wouldn't go through because they're showing that the transaction was successfully processed to my card.
Just to check, I added another $20.00 to my card which went to my card immediatly. Because I had a bill that I had to pay, I added another $40.00 which went onto my card immediately. The $100.00 that I put on initially is nowhere to be found. Kaiku says there's nothing they can do. I have the approval numbers and the approval time on my receipt, but that doesn't make any difference. My money hasn't posted and it's been a day and a half. What the heck should I do?