I booked a 10 people event on a weekday at K1 speed Santa Clara, but one person didn’t make it. I asked the manager for an adjustment or even a credit for another day, but he said that he couldn’t do anything about it and it’s the company’s policy. Nothing was mentioned on their website about making sure a guaranteed number of people need to show up and that they would take money regardless. In any case, I meet the minimum and that they should credit me back the $49 for the no show. Instead they kept the money. I guess if they’re business is doing bad and need the money, they would take it how ever they can from a customer. I felt robbed that day because they took my money. I was hoping to relieve my stress instead they added into it. For the readers: Think twice before booking an event an this unprofessional place. .
I took my grandson and the neighbor kid to K1 speed. The kids kept complaining that their car would slow down with no warning and let people pass them. I asked the pit guy who admitted to slowing them down to let others pass. My kids complaint is that if the kid behind him was such a superior racer, why couldnt he pass my kid? I complained to the manager, who dismissed my concerns. I said it's the kids that get to pick the go kart track, and they wont be picking his anymore. On yhe last race, they left them alone after we complained, and my kid went from 6th to 2nd!!!
K1 Speed Reviews
I booked a 10 people event on a weekday at K1 speed Santa Clara, but one person didn’t make it. I asked the manager for an adjustment or even a credit for another day, but he said that he couldn’t do anything about it and it’s the company’s policy. Nothing was mentioned on their website about making sure a guaranteed number of people need to show up and that they would take money regardless. In any case, I meet the minimum and that they should credit me back the $49 for the no show. Instead they kept the money. I guess if they’re business is doing bad and need the money, they would take it how ever they can from a customer. I felt robbed that day because they took my money. I was hoping to relieve my stress instead they added into it. For the readers: Think twice before booking an event an this unprofessional place. .
I took my grandson and the neighbor kid to K1 speed. The kids kept complaining that their car would slow down with no warning and let people pass them. I asked the pit guy who admitted to slowing them down to let others pass. My kids complaint is that if the kid behind him was such a superior racer, why couldnt he pass my kid? I complained to the manager, who dismissed my concerns. I said it's the kids that get to pick the go kart track, and they wont be picking his anymore. On yhe last race, they left them alone after we complained, and my kid went from 6th to 2nd!!!